iPad app: closed captioning stuck on

Discussion in 'TiVo Help Center' started by jcddc, Jan 19, 2018.

  1. jcddc

    jcddc Member

    63
    14
    Sep 20, 2006

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    For the past few days, all shows streaming to my iPad have closed captions. I did not turn it on, and switching the icon on and off does nothing. I’m not sure what’s changed: app has not updated in a few months, Roamio Pro has been running hydra RC11 for a little while. Anyone else seeing this?
     
    Last edited: Jan 19, 2018
  2. HerronScott

    HerronScott Well-Known Member

    7,626
    1,137
    Jan 1, 2002
    Staunton, VA
    I remember this being reported as an issue years ago with the iOS app (no iOS devices here though). I seem to recall it was related to other apps or you could turn it off in other apps which would turn it off in the TiVo app. Check out this thread and the linked threads.

    Closed captions always on

    Scott
     
  3. jcddc

    jcddc Member

    63
    14
    Sep 20, 2006
    Thank you! Toggling captions on and off in the general accessibility settings did the trick
     
  4. HerronScott

    HerronScott Well-Known Member

    7,626
    1,137
    Jan 1, 2002
    Staunton, VA
    Glad you were able to find it. :)

    Scott
     
  5. ctall

    ctall New Member

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    4
    Oct 6, 2010

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    I am having the closed captioning problem on my iPhone while streaming and can’t figure out the fix. I’ve toggled it on and off from my TiVo Bolt. I’ve tried changing the type of closed captioning. I’ve checked my apps and made sure it was off. It won’t turn off. Anybody else having this issue?
     

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