iOS app: won’t connect

Discussion in 'TiVo Help Center' started by gsutkin, Mar 22, 2019.

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  1. gsutkin

    gsutkin Member

    126
    3
    Oct 7, 2007

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    my IPad app won’t connect to the TiVos. The app gets stuck at the black TiVo screen with the blue sliding bar at the top. Also, the app is no longer in the settings menu. If I turn off WiFi, I can view the content I downloaded last week, but I can’t stream or download new content. My iPhone is working just fine.

    Second time this has happened. Last time I deleted and reinstalled the app, but lost all downloaded content I doing so.

    Any advice is appreciated.
    Gary, Kansas City
    Spectrum cable
    IPad model A1701
    2 bolts, 1 premier, 1 Roamio
     
  2. zrcr

    zrcr New Member

    2
    0
    Oct 24, 2018
    I've had the same issue and only resolution that has worked for me is uninstalling and reinstalling. Now that I think about it, maybe there is a way to delete the user log-in data on the iPad to force it to re-authenticate. Maybe I'll try that next time.
     

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