IOS app problem

Only thing I can think of is to make sure both tv and iPad are on the same WiFi network.

 

Did you try uninstalling / reinstalling the app?

 

Beginning Friday, my iPad TiVo app is stuck on the login screen (thumbnail above) and won't connect. It just freezes (with the blue bar at the top endlessly running) Any thoughts?

It is an iPad Pro, updated to iOs 12.1.1. I am connecting to my router over wifi, which is not having any problems. All 4 TiVos seem to be working. I have tried connecting to another band on my router. When I turn off wifi on the iPad, I am able to view my Shows in Ipad, but still can't connect.

I have updated iOs. I have rebooted the iPad. I do not want to uninstall the app, as I have about 60 shows that will be deleted (they were deleted on the TiVo before transferring to the Ipad, so I can't get them back)

My two other iOs devices (a Xs phone and an old iPad) will still connect.

Thanks for any help!
Gary, Kansas City

 

I just called TiVo and they say this is a known issue that randomly affects IPads, IPhones, and Android devices alike. She said the software engineers are working on an update.

If any one else has experienced this, please share!

 

I've seen this when travelling on airplane. What has worked for me is to turn off WiFi completely, fall back to your cellular carrier. Turn off cellular carrier, completely disconnect. Start the TiVo app and it should prompt your for offline access to watch any videos you've already downloaded. Then reverse the process, enable cellular, try again, enable wifi, try again.

 

Assuming I did this right, this didn’t work for me. My iPad doesn’t have cellular, so I turned off WiFi. Launched the app, took the “shows on ipad” option. Turned WiFi back on. Then tried two things: 1) hit the connect button. 2) repeating the process, but dismissing and restarting the app. It still won’t connect

Thanks for any other advice anyone has!

 

Let's break that down. When you disabled WiFi and were prompted to view 'shows on ipad', did the app start up, and allow you to actually see the shows on the ipad? Were you able to play any shows to confirm that the app worked on that path? If not, re-confirm. At a minimum, go to the Settings screen and confirm you are running v 4.2 of the TiVo app. If yes, then it points to a specific problem with WiFi/network access. I would try to connect to an alternative wifi hotspot? if you have iphone, enable personal hotspot and connect your ipad to that and try the app again. that would help rule out a wifi-specific issue.

 

Thanks, but I don’t think it’s a WiFi issue:
1. You’re right: when I disable WiFi, I can launch the app and play recorded shows
2. My iPhone app can connect to my boxes
3. The iPad app can’t connect from outside networks
4. TiVo Online website can connect from my iPad

I think it’s and iPad issue or IPad app issue.
Interestingly, TiVo isn’t listed as an app in my settings

Has anyone else had this problem?
Gary

 

Is it possible to transfer shows from the IPad back to the TiVo?

 

Not that I'm aware of?

Scott

 

Thanks!

 

Thank you for this. I just started having this problem on my phone yesterday. CS said I had to delete the app, but don’t want to lose my downloads. Now that I see the app thinks I’m in airplane mode, I’ll use the app on my iPad for now, and get my downloads watched from my phone. I sure hope they come up with a fix soon!

 

KristinS, my iOS app problem persisted for more than a month. I watched as many downloaded shows on my iPad as possible, then deleted the app and as expected, lost all content.

I reinstalled the app and it is functional again, but I wonder if the same problem will happen again.

Gary

 

I have an iPad Mini 5 that has been having this issue off and on for awhile. Only solution I have found is to delete the app and reinstall. Luckily turning off all data connections allows me to watch any shows already on the iPad before deleting the app, which deletes all the shows with it.

Hopefully a fix is on the way.

 

This happened on my IPhone XS recently. I was successful in offloading the app (thanks, series5orpremier) and reinstalling it without losing any content. See this thread for how to offload and reinstall the app:

https://www.tivocommunity.com/community/index.php?threads/ios-app-on-ipad-hangs-on-launch.570981/

 

I've had this problem for a few months. I've called TiVo support a few times. The last time they thought maybe there was a problem with the app and claimed they would pass a ticket to engineering.

I have this problem with all of my iOS devices (iPad Pro, iPad Mini, iPhone 7, iPhone Xs) but not my Android phone.
I have this problem when using my home Internet connection but not when I'm at work or using my mobile connection.
I have this problem when connecting to the TiVo Bolt running version 20.7.4... but not on the TiVo Bolt running 21.9.1 (Hydra).

When it fails it displays the 'Sign In Error' pop-up with the "What would you like to do?" prompt which is extremely aggravating since there are no choices -- just a check mark (Try Again) you can't uncheck and an OK button.