Internet Video Subscription Issue

Discussion in 'TiVo Home Media Features & TiVoToGo' started by tfratzke, Jan 6, 2010.

  1. Jan 6, 2010 #1 of 28
    tfratzke

    tfratzke Disgustipated

    95
    0
    Jul 11, 2003
    Minnesota
    I have an odd question i believe.

    My issue is, one of my Tivos is receiving episodes of Tekzilla. That's fine and dandy except i don't have a pass set up for it. When i do go in and set up a season pass for it, i then get duplicates of every episode, one in standard def and the other in HD. When i remove the season pass, the HD episodes stop and the standard def ones continue.

    Does anyone know if there are multiple locations that determine what web subscription a Tivo is subscribed to?

    Thanks for any help!
     
  2. Jan 6, 2010 #2 of 28
    Maeglin

    Maeglin New Member

    366
    0
    Sep 27, 2006
    Norcross, GA
    If you were receiving the Tekzilla TivoCast before they redid and expanded the whole web video system, that would probably explain it. That's the case with me and that show as well as Diggnation... I had a season pass set up for those before the change, and now I can't remove them because they don't show as having a season pass in the list. If I add again, I get duplicates, and when I remove that then I go back to receiving one copy of the episodes.

    I'd like to know an answer to this as well, as I'd like to stop receiving them entirely on the Tivo...
     
  3. Jan 6, 2010 #3 of 28
    tfratzke

    tfratzke Disgustipated

    95
    0
    Jul 11, 2003
    Minnesota
    I think you are right. I was subscribed before they redid/expanded the system. I will probably give Tivo a call. If i were a betting a man, i have a feeling they are going to tell me to rerun the setup to get rid of it. That will be awesome. Oh wait, no it won't. I guess we'll see!
     
  4. Jan 7, 2010 #4 of 28
    natallica

    natallica Member

    83
    1
    Jan 10, 2005
    Fairfax, VA
    I'm glad I'm not the only one with this issue. I've had like 15 episodes of Tekzilla downloaded to my DT Series 2 today. I'd love to make it stop!

    :eek:

    -- N
     
  5. Jan 8, 2010 #5 of 28
    techmonkey

    techmonkey New Member

    156
    0
    Jan 13, 2009
    California
    Same thing going on here Tekzilla keeps recording old episodes
     
  6. Jan 8, 2010 #6 of 28
    tfratzke

    tfratzke Disgustipated

    95
    0
    Jul 11, 2003
    Minnesota
    Maybe i'm being pessimistic, but i called Tivo today, and was hoping that they would have some good news. I asked if they had any control on their end to modify season passes and was told no. The only thing they can do it turn the services off completely and then you don't recieve any programs. Well, that's not a solution.

    I'm at work right now so i will have to try it when i get home, but thought i would post the info here first if anyone else wants to give it a shot. This is what was suggested to me:

    1) Look at the recording history in the To Do list and attempt to modify the Tekzilla season pass from there. I was told this should be an option for the web subscriptions, even though you cannot modify season passes from the Now Playing list like you can with television recorded episodes.

    2) Try running "clear the program guide and to do list". The issue with this one is, one it will take about and hour, and two this DOES NOT remove season passes so Tivo's concern was that it won't get rid of the phantom season pass.

    I'll give these a shot tonight. Let us know if you try it before me and post results.

    Thanks.
     
  7. Jan 8, 2010 #7 of 28
    natallica

    natallica Member

    83
    1
    Jan 10, 2005
    Fairfax, VA
    I'm looking at my Recording History, but I don't see how you can modify a season pass from here.

    I see old Tekzilla episodes that I have deleted. If I hit select, I get a screen telling me when it was deleted and then am given the option to hit select to go back.

    -- N
     
  8. Jan 9, 2010 #8 of 28
    jayfest

    jayfest Not-so-New Member

    337
    0
    Mar 25, 2003
    New Jersey
  9. tfratzke

    tfratzke Disgustipated

    95
    0
    Jul 11, 2003
    Minnesota
    This is FALSE. You cannot modify the season pass from here. Just like user natallica mentioned. Strike 1!

    Not sure if this worked yet. My guess is it didn't. After an hour or so it was finished clearing. First off, it does remove Season Passes, even though Tivo tech support told me it wouldn't. I had written them down before i started so just had to set them up again. No big deal.

    The first thing that happened once it was up and running was it downloaded another episode of Tekzilla! The only thing different was it did NOT put it in the same folder with my existing episodes. Guess i will see if i get anymore this week.
     
  10. tfratzke

    tfratzke Disgustipated

    95
    0
    Jul 11, 2003
    Minnesota
    I don't know if this issue is related or not. We don't have issues of old episodes returning. We have a problem of a phantom season pass that we cannot turn off!
     
  11. tfratzke

    tfratzke Disgustipated

    95
    0
    Jul 11, 2003
    Minnesota
    I can confirm that neither of the solutions given to me from Tivo Customer Support worked. Got home yesterday from only to find 4 new episodes of Tekzilla. Darn it!
     
  12. vectorcatch

    vectorcatch New Member

    129
    0
    Nov 20, 2008
    I've got this same problem with Diggnation. I have actually gone so far as to remove all of my web season passes through the "All" category. I left it for about a week and it is still downloading the SD feed from diggnation.

    Keep in mind here, it shouldn't be auto downloading anything at this point. There is definitely a "phantom" season pass that has no interface to be removed.

    I think the only real solution would be for TiVo to expose some sort of separate season pass manager for the VOD section, something local to the box, that is not through HME.
     
  13. vectorcatch

    vectorcatch New Member

    129
    0
    Nov 20, 2008
    Just as an update; I fixed my problem. It was a little weird how I did it though.

    I realized that Diggnation showed up twice in "Tivo Search Beta". One of the entries I could add a season pass and the other I could not. So I got the bright idea to try finding it in the old "Swivel Search". Well I found both that way to except there was a difference. It showed all the episodes available for both feeds. When I went to the individual episodes on the first Diggnation entry it gave me the opportunity to cancel the season pass.

    This was a really round about way of finding my phantom season pass, but it appears to have worked. Hopefully if anyone else runs into the problem they read this thread.
     
  14. tfratzke

    tfratzke Disgustipated

    95
    0
    Jul 11, 2003
    Minnesota
    Sweet! just saw your post now. Will try tonight and see if it works for me with Tekzilla. Thanks!
     
  15. jbernardis

    jbernardis Active Member

    1,077
    0
    Oct 21, 2003
    Princeton NJ
    I'm having a similar issue right now - for some reason, my tivo is downloading HD nation twice each week. This started happening 2 or 3 weeks ago and has happened every week since. I checked the season passes, and the program only shows up there once - with a season pass indicated - not sure where the duplicate is coming from. No big deal, but it is kind of annoying.
     
  16. jaredmwright

    jaredmwright Member

    282
    9
    Sep 5, 2004
    Bay Area
    I am another having the same issue. I had setup the following recordings previously:

    App Judgment
    Tekzilla

    I am able to use swivel search and remove the App Judgement, but I am not able to find Tekzilla in swivel search, so I believe that I will continue to get double downloads for it still.

    TiVo should have a way to list online season passes seperately from television season passes to manage them.

    Does anyone else know how I might be able to delete the old SD version of Tekzilla?
     
  17. tfratzke

    tfratzke Disgustipated

    95
    0
    Jul 11, 2003
    Minnesota
    Nope. That's the main problem some of us are having. Using Tivo Search does not work like it did for Diggnation. Tekzilla does not even exist on Tivo Search.

    How were you able to access Swivel Search? I guess it doesn't matter, since you mentioned Tekzilla is not there.
     
  18. jaredmwright

    jaredmwright Member

    282
    9
    Sep 5, 2004
    Bay Area
    To access swivel search, open TiVo Search Beta and look at the lower right where there is an option to use swivel search.
     
  19. TiVoStephen

    TiVoStephen formerly TiVoOpsMgr

    2,482
    33
    Jun 27, 2000
    Alviso, CA, USA
    Hi folks,

    Very sorry for the problem. If you e-mail me (estephen@tivo.com) with your TiVo Service Number, we'll investigate and remove the phantom Season Passes for you on the backend.

    Sorry for this issue.

    Best,
    Stephen
     
  20. tfratzke

    tfratzke Disgustipated

    95
    0
    Jul 11, 2003
    Minnesota
    Oh wow. Can't believe i missed that. Thank You.
     

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