I have been a Tivo customer for 18 years. I now own a Bolt and 2 Minis and just added a VOX Mini. WHY IS IT SO HARD TO INCLUDE PROPER SETUP INSTRUCTIONS IN THE BOX? The tech support guy was robotic and next to useless. I'd ask a question and he just kept reading instructions off the page. 45 minutes in and I presented with a Downgrade screen on my mini that is supposed to take an hour so that I don't have to use that pathetic, God awful interface. I went through hell on my first mini setup as well, but it was only 30 min. After all these years, they know the steps that you need to take to add a mini. Why won't they include the steps? I am close to returning it, selling the rest, and using whatever fios gives me.