The worst service of my life. The installer came and I told him I wanted to have two cables ran into our living room because we bought a Tivo (not even used yet, bought prevously at best buy). And we wanted two cables ran into the den down stairs because we are going to buy another tivo as soon as we can afford it. Well, the installer was making a HUGE deal about running two cables per room. I told him not to worry about it then and run just the one cable in each room. Then he was making a huge deal about having a Tivo to begin with. He had two recievers and he wanted to install one in each room and he wanted nothing to do with the Tivo. Well, 3 days ago Comcast came and installed new cables for our internet. The directv installer actually cut off the one going into the house to our modem and put a new end one one end of the cable to use for himself, then took a coupler that was being used for our internet connection too to use for himself. I had to dig around for an old cable that is too short and use the coupler that was on there just to get back on the internet to type this. I have been on hold with directv for the last 30 minutes, still havin't talked to any body. I don't even hardly know what to tell them. I am so upset I am seeing red.