Installed new hard drive and nothing

Discussion in 'TiVo Help Center' started by ThomR, Jan 6, 2020.

  1. Jan 6, 2020 #1 of 27
    ThomR

    ThomR New Member

    17
    2
    Feb 4, 2017
    Have a romiao with a lifetime subscription. Swapped the bad hard drive with one pictured below, saw on here this is plug and play. Once installed and turn it back on all I get is the initial power up welcome screen. Cycles that screen over and over
     

    Attached Files:

  2. Jan 6, 2020 #2 of 27
    shamilian

    shamilian Member

    471
    12
    Mar 26, 2003
    NJ
    you can try kickstart codes to see if hard disk is working...

    TiVo Kickstart Codes and Information

    you may have to remove and zero the disk if the tivo started to format
    the disk and then you stopped..... zeroing the first few sectors should
    force it to try and reformat the disk.

    I think formatting takes a while.
     
  3. Jan 6, 2020 #3 of 27
    jrtroo

    jrtroo Chill- its just TV

    5,094
    320
    Feb 4, 2008
    Chicagoland
    How did you know it was a hard drive problem? Did you test it? A bad power supply could have similar problems if it cannot provide enough current for the drive.
     
  4. Jan 6, 2020 #4 of 27
    ThomR

    ThomR New Member

    17
    2
    Feb 4, 2017
    Thanks for reply. Any particular code to kickstart?

    no clue how to even attempt to zero harddrive

    Has been the same screen since I installed it
     
  5. Jan 6, 2020 #5 of 27
    ThomR

    ThomR New Member

    17
    2
    Feb 4, 2017
    I did use power cord from TiVo bolt to see if that was issue and still on the same home screen. Assumed was hard drive as suddenly stopped working all of a sudden one day
     
  6. Jan 6, 2020 #6 of 27
    jrtroo

    jrtroo Chill- its just TV

    5,094
    320
    Feb 4, 2008
    Chicagoland
    I would double check that both PS have the same amperage (bolt *could* be lower as it has a smaller drive and is more efficient) . Then, check the drives in a pc, not the smart tests, but the actual mfr ones. You could have gotten a bad replacement drive, it happens.
     
  7. Jan 6, 2020 #7 of 27
    ThomR

    ThomR New Member

    17
    2
    Feb 4, 2017
    How do I check on a Mac? I am not very computer savvy when comes to hardware.
    Both supplies did have same input,output printed on the plug
     
  8. Jan 6, 2020 #8 of 27
    jrtroo

    jrtroo Chill- its just TV

    5,094
    320
    Feb 4, 2008
    Chicagoland
    Go to the Mfr website and use their tools.
     
  9. Jan 7, 2020 #9 of 27
    ThomR

    ThomR New Member

    17
    2
    Feb 4, 2017
    Thanks
     
  10. ThomR

    ThomR New Member

    17
    2
    Feb 4, 2017
    No idea how to do the hard drive test....
    Tried the codes with kickstart and the two lights on left side in front blink alternating orange / green back....restarts and gets stuck on the screen with pic attached. Can hear hard drive on with cover off
     

    Attached Files:

  11. ThomR

    ThomR New Member

    17
    2
    Feb 4, 2017
    Hooked hard drive to laptop....runs, erased the nothing that was on there and still stuck on welcome screen.

    Any ideas or suggestions?

    have no tivo currently, bought hard drive and don’t want to have wasted the $$ on it
     
  12. ThomR

    ThomR New Member

    17
    2
    Feb 4, 2017
    Got a second brand new hard drive and TiVo keeps doing the same thing as with the other

    so going assume something else is bad inside the TiVo besides the hard drive?
     
  13. kpeters59

    kpeters59 Well-Known Member

    2,877
    586
    Jun 19, 2007
    Houston, Texas
  14. ThomR

    ThomR New Member

    17
    2
    Feb 4, 2017
    Haven’t been able to get any kickstart to work....get stuck on the black initial start screen. Runs for about a minute and then reboots itself over and over
    Second brand new hard drive, same results. Left it plugged in for the night to see what, if anything happens
     

    Attached Files:

  15. kpeters59

    kpeters59 Well-Known Member

    2,877
    586
    Jun 19, 2007
    Houston, Texas
    You can probably talk TiVo in to swapping it, maybe for somewhere around the price of a large hard drive. It's likely to be a Bolt, though...

    -KP
     
  16. ThomR

    ThomR New Member

    17
    2
    Feb 4, 2017
    Really?
    Not s much worried about the box ....more worried about the lifetime subscription
     
  17. kpeters59

    kpeters59 Well-Known Member

    2,877
    586
    Jun 19, 2007
    Houston, Texas
    Yes.

    I've done it more than once.

    They pre-swapped a Roamio for me last week before it had ever been activated, no charge, because the HDMI Port was dead.

    -KP
     
  18. ThomR

    ThomR New Member

    17
    2
    Feb 4, 2017
    Interesting....will be in touch with TiVo this morning once they open

    tossed old hard drive already so I wonder if they will notice the newer one inside of it or just put one in from an old premerie that was month to month but not used anymore
     
  19. WVZR1

    WVZR1 Active Member

    754
    114
    Jul 30, 2008
    The WV...
    Maybe a 'silly' question but would the Roamio OTA actually accept 3TB for upgrades in the DIY fashion the Plus would? OP mentioned using a Bolt cord so I assume it must be an OTA and not a plus!
     
  20. ThomR

    ThomR New Member

    17
    2
    Feb 4, 2017
    is NOT an OTA Roamio. . . an older roamio with the cable card. is a model: TCD846500 (aug 2013)

    even went as far as swapping the tiny round internal battery thinking maybe that would have an effect
     

Share This Page