TIVO technology is great, but Tivo customer service is the most incredibly poor service I have ever seen. I have 3 TiVOS and will be getting rid of at least 2 of them. A very simple problem has caused me to be on the phone at least 2 hours each month with Tivo. TIVO does not care about customers, and doesn't have any concern about what they put customers through. Good riddance, TIVO.