Improvement Needed in Customer Service

Discussion in 'TiVo Suggestion Avenue' started by mysummer2, Sep 29, 2011.

  1. mysummer2

    mysummer2 New Member

    Sep 29, 2011
    TIVO technology is great, but Tivo customer service is the most incredibly poor service I have ever seen. I have 3 TiVOS and will be getting rid of at least 2 of them.
    A very simple problem has caused me to be on the phone at least 2 hours each month with Tivo. TIVO does not care about customers, and doesn't have any concern about what they put customers through. Good riddance, TIVO.
  2. smbaker

    smbaker Well-Known Member

    May 24, 2003
  3. jrtroo

    jrtroo Chill- its just TV

    Feb 4, 2008
    why post your "tale of woe" without describing the problem?

    these folks can help, but we are not tivo.
  4. Wil

    Wil Unknown Member

    Sep 26, 2002
    Tivo can afford only a limited amount of money for this non-essential function that does not directly relate to exploiting their old patents. We should be grateful they answer the phone at all, or even have one.
  5. lrhorer

    lrhorer Active Member

    Aug 31, 2003
    Then you haven't dealt with CS from many companies or very often. There is no question their service is poor, but it's middle of the pack. It's nowhere nearly as bad as Time Warner Cable, and doesn't even begin to be as bad as Cricket Communications.

    If it is so simple, then why do you need CS?

    If you are as cryptic and argumentative with them as you have been here, then no wonder they can't help you.

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