IMPORTANT NOTICE: Your TiVo Series1 DVR will stop recording shows after September 29

Discussion in 'TiVo Coffee House - TiVo Discussion' started by Seattle, Aug 16, 2016.

  1. Aug 16, 2016 #1 of 341
    Seattle

    Seattle Active Member

    2,051
    6
    Dec 13, 2001
    Seattle, WA USA

    Advertisements

    Did anyone else get this email today?

    "Dear Seattle,
    I'm writing to alert you that after September 29th, your TiVo® Series1 DVR will not be able to create any new recordings.
    TiVo is upgrading the data associated with all programming in order to provide superior program guide information to our subscribers. Unfortunately this new data does not work with our oldest device - the venerable TiVo Series1. As a result, while you will always be able to access your existing recordings, your Series1 DVR will make its last call to update the TiVo Guide on September 15th. This last call will include 14 days of program guide information, which will allow you to record shows through September 29th. After that date Season Passes will no longer record and the TiVo Guide will indicate that no program information is available.

    We know that this is disappointing, and we feel terrible about relaying this news. We understand how much you rely on your TiVo Series1, and we appreciate you being a loyal TiVo owner. Please accept our apology. The TiVo Series1 was released in 1999 and last manufactured in 2002, with roughly 3,500 Series1 DVRs still in active service. They've had a great run and we're truly sorry to see them go.

    For this inconvenience, please accept a free $75 VISA prepaid card to use any way you would like1.
    REDEEM NOW"
     
  2. Aug 16, 2016 #2 of 341
    dcstager

    dcstager 1st Gen Tivo Owner

    591
    9
    Feb 16, 2002
    Skagit...
    I did. I wish they would allow those of us who bought the very first Tivo in 1999 like I did with lifetime subscription to transfer the lifetime subscription to a Series 2 or something like that instead of the $75 dollar Visa card.
     
    megory likes this.
  3. Aug 16, 2016 #3 of 341
    kiwiguy

    kiwiguy New Member

    22
    1
    Feb 26, 2003
    Albany, NY
    Yes. Just got the same. Not happy.

    I want my lifetime Series 1 transferred to a new TiVo.
    My Series 1 is still going strong.
     
    megory likes this.
  4. Aug 16, 2016 #4 of 341
    Dan203

    Dan203 Super Moderator Staff Member TCF Club

    52,376
    6,561
    Apr 17, 2000
    Nevada
    This is true. As expected TiVo is switching to Rovi for data. Unfortunately that new data is not compatible with S1 units. Considering the S1 units haven't been sold in almost 15 years, and lifetime only cost $200 back then, I think it's pretty generous of them to give people $75 for this. They just as easily could have said "too bad, so sad" and moved on.
     
    megory likes this.
  5. Aug 16, 2016 #5 of 341
    Seattle

    Seattle Active Member

    2,051
    6
    Dec 13, 2001
    Seattle, WA USA

    Advertisements

    I thought that some early TiVo buyers were able to do a one time lifetime transfer.
     
  6. Aug 16, 2016 #6 of 341
    Seattle

    Seattle Active Member

    2,051
    6
    Dec 13, 2001
    Seattle, WA USA
    Is it $75 per lifetime series 1 TiVo?
     
  7. Aug 16, 2016 #7 of 341
    dcstager

    dcstager 1st Gen Tivo Owner

    591
    9
    Feb 16, 2002
    Skagit...
    There are third party guide servers that worked when Tivo was unavailable in Canada and UK and Australia and New Zealand, but I doubt the numbers are there for the programmers to resurrect these old workarounds.
     
  8. Aug 16, 2016 #8 of 341
    Dan203

    Dan203 Super Moderator Staff Member TCF Club

    52,376
    6,561
    Apr 17, 2000
    Nevada
    If it was purchased before Jan 2000 then you are allowed a one time transfer of lifetime to a new unit.
     
    megory likes this.
  9. Aug 16, 2016 #9 of 341
    jtracy

    jtracy New Member

    14
    3
    Dec 20, 2002
    Yes, I received it too and wasn't happy. As a public relations expert, I feel they could have handled it slightly different with great results. The key issue is the product lifetime service GUARANTEE. They could have maintained goodwill by offering to do a one-time transfer of the license to make up for them discontinuing service on the hardware. That is a win-win.
     
    Last edited: Aug 18, 2016
  10. Aug 16, 2016 #10 of 341
    dcstager

    dcstager 1st Gen Tivo Owner

    591
    9
    Feb 16, 2002
    Skagit...
    Yes, that was around the time the Series 3 came out. But what could it hurt to move the lifetime to a Series 2 from a Series 1 if you still have a lifetime on a Series 1?

    I'm a cord cutter but keep the most basic of basic cable just so I can have an Internet package and the Series 1 is still working to record basic cable stuff for me like the local news and sports.

    Oh, well. Complaining won't help me. Just venting here.
     
    megory likes this.
  11. Aug 16, 2016 #11 of 341
    Dan203

    Dan203 Super Moderator Staff Member TCF Club

    52,376
    6,561
    Apr 17, 2000
    Nevada
    You'd be lucky to get $75 for a S1 unit with lifetime. They're basically worthless these days. Very few people want a unit with 1 tuner that can only record SD.

    How many other 15+ year old devices do you own that still work?
     
  12. Aug 16, 2016 #12 of 341
    terryfoster

    terryfoster TiVo Pioneer

    360
    0
    Jul 21, 2003
    Dayton, OH
    I called and my Grandfathered S1 (activated 12/1999) can have the lifetime service transferred, but the Bolt will cost $174.99 for 500GB and $249.99 for 1TB.
     
  13. Aug 16, 2016 #13 of 341
    thyname

    thyname Well-Known Member

    1,234
    139
    Dec 26, 2010
    N. Virginia
    In my opinion, $75 in a Visa prepaid is very generous for such an obsolete one tuner unit. It is also pretty dumb, as they could have offered $75 credit on the purchase of a new TiVo
     
  14. Aug 16, 2016 #14 of 341
    jssmcarlo

    jssmcarlo Member

    34
    1
    Jul 21, 2015
    Mine is 15 years old & still going strong with original hard drive, etc. I don't use it much anymore, but still sad to see it end.
     
  15. Aug 16, 2016 #15 of 341
    hytekjosh

    hytekjosh Member

    124
    1
    Dec 3, 2010
    agreed. so many companies launch a product these days and then 1-2 years later its obsolete or phased out and there are no refunds.
     
  16. Aug 16, 2016 #16 of 341
    Seattle

    Seattle Active Member

    2,051
    6
    Dec 13, 2001
    Seattle, WA USA
    I just called and got the same offer but my TiVo was activated in 2001.
     
  17. Aug 16, 2016 #17 of 341
    jtracy

    jtracy New Member

    14
    3
    Dec 20, 2002
    Here’s how TIVO could have addressed this and maintained better goodwill with its original customers:

    --

    Dear TiVo Series1 Consumer,

    TiVo is in the process of switching data providers which provide your TiVo with its scheduling information. Unfortunately, the new data system will be incompatible with the TiVo Series1. This means that after September 29, your TiVo Series1 DVR will no longer be able to provide you with a list of upcoming shows or automatically schedule recordings of shows.

    That’s the bad news. Now to the good news.

    As an original Series1 owner, you are a hero to us. You helped TiVo grow from its infant years into the global DVR leader it is today. So we held a series of staff meetings to address, “what can we do to reward our longtime customers and help them during this transition?” And here’s what we came up with:

    1) We are providing you with a $75 Visa gift card. You can spend this anywhere visa is accepted. Claim it here (LINK HERE).

    2) We are making your LIFETIME license transferrable to any new/used TiVo you buy.

    3) We are offering you 30% off of any TiVo bought from TiVo.com. Here is your one-time coupon code specifically for you: (COUPON CODE here).

    Now we realize that some of you can’t afford a new TiVo, even one with a discount. So here are some ways you can get one cheaper:

    - Check out our factory refurbished TiVos at (LINK HERE). Like with any new TiVo, we will provide you with 30% off any of our factory refurbished TiVos.

    - Here is a link to used TiVos being sold on eBay: (LINK HERE).

    No matter where you get your TiVo from, we will transfer your old Lifetime license for you. Just call us at (NUMBER HERE).

    Thank you for being a long time loyal customer. If you have any questions about this we have set up a special email address via (EMAIL ADDRESS HERE) to assist you. You can also call us at (NUMBER HERE).

    We are here to make this transition smooth for you and we’re excited that you are about to discover the amazing benefits of a newer TiVo model!

    --

    That kind of letter would have gone a long way to create better goodwill and the whole process probably would have been complaint free.

    TiVo is an awesome company. I love them. I love their creativity and innovation. I hope they will work with Series1 customers to make this right. I don't expect non-series1 owners to be able to identify with the problem. But current Series1 owners, who haven't upgraded for whatever reason (medical bills, age, loss of job, etc.) can definitely identify with this and better understand the issue.
     
    Last edited: Aug 18, 2016
    Mikeguy likes this.
  18. Aug 16, 2016 #18 of 341
    David Bott

    David Bott Administrator Staff Member Administrator

    2,853
    246
    Jan 1, 1999
  19. Aug 16, 2016 #19 of 341
    jonw747

    jonw747 Active Member

    637
    32
    Aug 2, 2015
    I'm not a lawyer, but I would assume once the prepaid card is used, that customer would be ineligible to join a class action as they have essentially already accepted the offered settlement.

    Also there's a fine line where if they treat S1 customers too shabbily, new customers will feel less inclined to spend $600 on lifetime, and they'll create bad PR.

    If most S1 owners are able to transfer their lifetime and get $75 off a Bolt, that sounds like a pretty good deal.
     
    megory likes this.
  20. Aug 16, 2016 #20 of 341
    davezatz

    davezatz Funkadelic

    4,690
    212
    Apr 18, 2002
    Fairfax, VA
    Plus TiVo moved most of us into an arbitration clause...

    http://zatznotfunny.com/2013-08/opt-out-of-tivo-arbitration/
     
    Mikeguy likes this.

Share This Page

spam firewall

Advertisements