I Work for Virgin Media, Can I Help?

Discussion in 'TiVo Series 1 - UK' started by Nero2, Nov 25, 2009.

  1. Nov 25, 2009 #1 of 132
    Nero2

    Nero2 New Member

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    Aug 22, 2005
    UK

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    All,

    I was just as surprised as all of you with today’s Virgin/Tivo announcement. Even though I work for Virgin Media, as you can imagine it’s a big organisation. I’ve had a Tivo for almost seven years now, and don’t live in a Virgin Cable area, so personally I’m interested in how it all pans out.

    I may be able to act as conduit for any who have questions/queries/suggestions, trying to find out within VM are the appropriate contacts. Obviously I cannot/will not post anything that is in the slightest bit commercially/technically sensitive, but I don’t mind trying to plug some of the info gaps.

    Ask away.

    Thanks

    Nero2
     
  2. Nov 25, 2009 #2 of 132
    cwaring

    cwaring VM Tivo User

    9,015
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    Feb 11, 2002
    Knaresboroug...
  3. Nov 25, 2009 #3 of 132
    Raisltin Majere

    Raisltin Majere The 96 YNWA

    1,668
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    Devon
    Can you ask them to expand their networK? :)
     
  4. Nov 25, 2009 #4 of 132
    Nero2

    Nero2 New Member

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    Aug 22, 2005
    UK
    My cornflakes are nice and dry. :p

    The thread you linked to is largely concerned with expanding our cable network, I was merely offering to help as a conduit re the Tivo proposition. I know they are linked, but they are not the same.

    Thanks
     
  5. Nov 25, 2009 #5 of 132
    Nero2

    Nero2 New Member

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    No :p
     
  6. Nov 25, 2009 #6 of 132
    cyril

    cyril Active Member

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    Sep 5, 2001
    London UK
    Will Virgin produce a TiVo Freeview and/or Freesat box for those of us not in a cable area? (only 1km damnit!)

    I would like a 6 tuner Freesat/Freeview combination HD TiVo please :)
     
  7. Nov 25, 2009 #7 of 132
    cwaring

    cwaring VM Tivo User

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    Knaresboroug...
    Fair enough :)
     
  8. Nov 26, 2009 #8 of 132
    ColinYounger

    ColinYounger It wasn't me.

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    Southsea,...
    Nero2 - how about putting our names forward for any pre-release testing? :)
     
  9. Nov 26, 2009 #9 of 132
    scgf

    scgf New Member

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    Oct 24, 2000
    Market...
    Yeah! Please?!
     
  10. Nov 26, 2009 #10 of 132
    martink0646

    martink0646 New Member

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    Feb 8, 2005
    Wisbech
    Hi Nero,

    I live in East Anglia, PE13 post code and my area is cabled for analogue as I have mentioned more than once in recent posts. At the risk of banging a drum and becoming a bit boring, can you let me know the official policy for upgrading analogue to digital and possibly some contacts I can speak with. I ring periodically and the last couple of times I have been told by customer service types that it won't be upgraded, full stop. Any thoughts or help would be appreciated. Thanks

    Martin
     
  11. Nov 26, 2009 #11 of 132
    AMc

    AMc Active Member

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    Simple really - a Freeview Tivo box with Video On Demand through ADSL please.

    Freesat would be a bonus as you get a bit more HD. I'd be happy to subscribe to phone and ADSL through Virgin (well I already do :) ) in the same way as Sky give you "free" broadband and calls. I'd happily pay for Virgin Freeview Tivo, broadband and phone.
     
  12. Nov 26, 2009 #12 of 132
    BrianHughes

    BrianHughes Regurgitated user

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    Jan 21, 2001
    N.Ireland
    Ditto. Simples... :D
     
  13. Nov 26, 2009 #13 of 132
    steveroe

    steveroe Must do some work...

    1,138
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    Oct 29, 2002
    Oxford, UK
    +2
     
  14. Nov 26, 2009 #14 of 132
    Milhouse

    Milhouse Member

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    Sep 15, 2001
    South...
    I have a Virgin Media digital service, but Virgin Media won't sell it to me.

    About 4-5 years ago my analogue cable box had to be swapped out and the engineer tested my cable feed and confirmed I was receiving both analogue and digital - he even left me with a fully enabled digital box for two weeks as he wasn't able to replace my analogue box.

    It was a sad day when he returned to install the replacement analogue box. I called up Virgin Sales while we were both watching a perfect digital TV picture and were gobsmacked when Sales told me, categorically, that I did not have a digital service.

    Me: "But I'm watching your digital service, right now!"
    Virgin Sales: "No, you're not"

    Needless to say I ended up switching to Sky, particularly as Virgin continued to shut down channels on the analogue service - I can't imagine there are many channels left.

    If anyone from Virgin Media is interested in resolving the issue the postcode is CR0 1SZ and you could probably get yourselves close to 60 new customers (it's three blocks of flats) just by fixing your computer system. Feel free to PM me. :)
     
  15. Nov 26, 2009 #15 of 132
    JudyB

    JudyB New Member

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    This sounds similar to the situation one of my colleagues had a few years back. At the time BT were being very slow to roll out ADSL to anywhere remotely rural and there was a cable box at the end of his drive (probably NTL at the time) but no ADSL at the exchange. When he contacted the supplier about getting a broadband cable connection he was told that he could not sign up, despite the proximity of the box and many of his neighbours having a broadband service.

    In his case the reason given was that the cabling quality was too poor and was not "good enough" to supply broadband (unless they were already supplying one!). In the end he waited a few more months and signed up for ADSL when it became available.
     
  16. Nov 26, 2009 #16 of 132
    Milhouse

    Milhouse Member

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    Sep 15, 2001
    South...
    Yes, sounds very similar. When the engineer first came to see me he was surprised I couldn't get digital because he had installed it at a property just a few doors away from me the previous week, so I know that properties on my street have it, and can get it legitimately it's just the stupid VM computer that says "no".

    I was discussing it with a friend this afternoon and if/when this TiVo box is launched I might be tempted to sign up with Virgin for service (giving a false or family address that has the digital service, ie. my parents address although the billing address would be my address as I'm not attempting to steal the service) and then obtain a TiVo box but just plug it into my cable. Convoluted, but should work, no? What's the authentication on the VM network, card+box?
     
  17. Nov 26, 2009 #17 of 132
    tenwiseman

    tenwiseman Fustrated Coder

    43
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    Dec 3, 2006
    London, UK
    Hello Nero,

    Funny coincidental name choice. There is a company called Nero that have worked with TiVo US on a product called LiquidTV.

    Virgin now claim to have an Exclusive deal with TiVo for the UK. Would this exclusivity prevent Nero launching LiquidTV over here for freesat/freeview?

    Not everyone is so keen on Cable!
     
  18. Nov 26, 2009 #18 of 132
    dmchapman

    dmchapman New Member

    138
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    Nov 1, 2001
    Folkestone,...
    Try contacting them via twitter? They've always been much more responsive and useful than the call centre IME...

    http://twitter.com/VIrginmedia

    And if we are collecting beta testers, count me in! I'm in Folkestone CT19.

    Darren
     
  19. Nov 26, 2009 #19 of 132
    magician

    magician New Member

    11
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    Oct 11, 2000
    London
    ME TOO :)
     
  20. Nov 26, 2009 #20 of 132
    browellm

    browellm New Member

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    Oct 21, 2003
    Yep, count me in for beta testing :).

    Postcode: NG13
     

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