I see channels but CableCard page still says to activate...

Discussion in 'TiVo Premiere DVRs' started by davidadner, Oct 29, 2011.

  1. davidadner

    davidadner New Member

    Sep 15, 2007


    Installed cablecards into a Premier and Premier Elite yesterday. After a day of repeated calls to Comcast I was finally able to see my expected channels appears. However, when I go into the cablecard menus I still see the page that tells me "this page is provided by your cable provider" (or something like that) and it says I should call a number to activate.

    So... am I activated or not? :) I'm afraid to call Comcast again as it took 4 reps to finally get progress. I'll do it if I really need to, though. Anyone have experience with this situation? Thanks.
  2. jrm01

    jrm01 New Member

    Oct 17, 2003
    Rule #1 with cablecards: If they are working don't try to fix them.

    If you are seeing that on the cablecard pairing screen, ignore it. It has been on mine for five years without problems.
  3. JediMaster109

    JediMaster109 New Member

    Oct 29, 2011
    I JUST had the same issue, Time Warner here in Milwaukee. Moved from a Ceton setup to the ELITE, Cablecard and Tuning adapter working for all 4 streams but when I moved the cable card for whatever reason they could not get it paired or whatever they needed to do. So they sent a tech out this morning and he couldn't figure it out either, so new cable card... Same thing, but then all of a sudden all my channels showed up... He said the sent a "SIGNAL" to the card and now everything is working. I wish he would have said WHAT they actual did so we all can learn and request this special signal :) hahaha Hope this helps, BTW I LOVE the ELITE! Much better than a Ceton HTPC setup imo...
  4. rainwater

    rainwater Active Member

    Sep 21, 2004
    There's really only two stages. You initialize the card and you authorize the card (with your device's paring info). Lot's of techs that come to install them are not trained on the proper steps. If don't correctly, it should not take but a few minutes for the whole process.
  5. GBL

    GBL covert opiniative

    Apr 20, 2000
    Twin Cities, MN


    That screen undergoes a very subtle change when the cable card is activated. Right above the line "Cable Card(tm): x-xxx-xxx-xxx-xxx, the text changes from something like "Authorization needed/missing" to "Authorization received". Easy to overlook.
  6. jfh3

    jfh3 Active Member

    Apr 15, 2004
    Denver area
    Depends. Do you have a Motorola or SA card? If Motorola, look for VAL V. If SA, look for Staged.

    If you don't see those, you have some, but not all, of your authorized channels.
  7. wmotdf

    wmotdf New Member

    May 28, 2002
    I had similar issues this week with two Elites and NDS CableCards from Cablevision of Woodbury on Long Island with mixed results.

    I had started guided setup on the two Elites a few days before the cablecard install to insure I had the latest software. I picked up the cards on Wednesday. When I re-ran guided setup to install the cards, both Elites notified me that the cards needed updated firmware from Cablevision (at first the black message screen but then a Tivo SD UI screen). While this step normally should take about 5 to 10 mins (maybe up to an hour in rare cases), it was stuck on the SD UI message screen for over 4 hours before I called Tivo and they suggested I request new cards.

    I went back on Thursday morning and Cablevision was happy to give me two more cards but suggested I get a tech at the house to solve the problem. I passed on the tech and installed the two cards myself. This time, the first Elite quickly told me there were new channels and started to load them. It got up to 50% before the firmware upgrade screen came up. It was stuck thereafter. The second card showed the firmware screen as soon as it was installed. I called Cablevisision and went back to the store for one more set.

    Third set was put in one Tivo at a time on Thursday evening and, low and behold, the first card loaded firmware for only about two mins and I started seeing the channels in the background along with the black pop-up screen with the host-ID. This was the first card to give me live tv and a host-ID. I called Cablevision to activate and recieved a cablecard specialist to assist since I had already called with issues. She had a few software errors from her system but she was able to fix them and within mins, the Elite's pairing screen said the card was active and I was receiving all channels including premiums.

    I asked the tech if she could wait for me to setup the other Elite but she had to go home. When I inserted the other card, I had similar results to the prior. I recieved a message that the firmware needed ugrading and within about two to three mins the screen changed with the host-ID. The basic HD channels were playing in the background. This time however, the cablecard specialist was gone for the evening but the regular tech said he could help me. He also received the errors when processing the pairing but told me I needed a tech to come to the house. I told him the previous specialist also had errors but was able to solve them. He could not help. I finished guided setup without the card being active and all the basic and extended channels with HD were showing. The preimum channels were not showing and when I tuned on them, the black screen came up saying the card was not authorized but I could clear the screen and move on. I called back Friday morning to see if I could speak to the cablecard sprecialist but I think they wrote something in my file to get a tech to come so they seemed to not even try and just told me a tech is required.

    So, I now have both Elites running, one with all channels and an authorized card and the other with basic and extended HD with a non-authorized card. Funny how I had to go through three sets of cards before I was even able to get this far.

    Now that my vacation is over, it may take a while to get a tech here but at least both Elites are recording on four tuners (four tuners are great!). Even though it can be a tough process, the TiVo Elite makes it all worth the effort. I am Very Happy with my purchase.

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