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I Never Got the Email About Lifetime Transfer

Discussion in 'TiVo Series3 HDTV DVRs' started by Robert Simandl, Apr 6, 2017.

  1. Gary Green

    Gary Green New Member

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    Aug 11, 2017
    The model number is "TCD652160"

    Yes, it has a cable card. The Comcast service guy removed the old one and replaced it with a new one.
     
  2. Gary Green

    Gary Green New Member

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    Aug 11, 2017
    It's an HD.

    When the hard drive in my old series 2 died, I didn't complain about the lost life time subscription. I had a good run with it. The service lasted as long as the hardware did. It felt like a fair exchange.

    I got an email back in 2016 from TiVo regarding the MPEG4 transition where they stated that my equipment was fine and would continue to work. It said, "no action was required" on my part.

    Fast forward to Thursday night. The digital signal strength reported by my TiVo was in the 40% range. Friday morning it was zero. The Comcast service tech assured me that the TV signal was fine. I'm getting 100MB on the internet download speed test.
    Random loss of service with zero notice does not feel like a fair exchange. ...oh wait, TiVo offered me $50 off on a new device.

    Yes, I could continue to use it for OTA.
     
  3. sfhub

    sfhub Well-Known Member

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    Jan 6, 2007
    I recall as consolation, they did offer some discounted lifetime refurb offer for the S3 OLEDs, similar in price to the refurb lifetime offers that come around occasionally. Perhaps that is still available with the right rep?
     
  4. sfhub

    sfhub Well-Known Member

    1,855
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    Jan 6, 2007
    While the Comcast tech is probably right, getting 100MB on the internet download speed (which presumably is your own test) may not tell the full story because the TV signals are different frequency than the cable modem signals.

    So the Comcast tech tested the signal with a standalone meter and confirmed one of their boxes worked on the outlet you were using?
     
  5. Gary Green

    Gary Green New Member

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    Aug 11, 2017
    Correct. He disconnected the cable from the back of the TiVo and connected it to his box to confirm the signal strength. I've definitely had signal issues in the past, but not in this instance apparently.

    Agree that the signals are different. The internet test I ran was the "Xfinity Speed Test" utility.
     
  6. vstone

    vstone Active Member

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    May 11, 2002
    Martinsville...
    Series 3 was built to the federal standard, which has since changed.
     
  7. HerronScott

    HerronScott Well-Known Member

    4,156
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    Jan 1, 2002
    Staunton, VA
    Your HD is works fine with MPEG4 just as TiVo indicated (my brother has 2 here that are working without any issues after the transition) so any loss of service in this case is not due to anything on TiVo's side unless you have had a hardware failure.

    Scott
     
  8. unitron

    unitron Active Member

    16,470
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    Apr 28, 2006
    semi-coastal NC
    If it's lifetimed and you want to sell it cheap, let me know.

    Also, if that S2 was lifetimed, then it still is (unless they gave you some sort of deal involving another TiVo), and can be brought back to life with a new drive.

    So if you want to sell that one cheap, let me know as well.
     

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