I just had a call from Virgin....

Advertisements

If you miss the call you can call them back. We have proven that.

 

No you can't.. VM CS have *no idea* about the Tivo rollout, and you'll get nowhere trying that.

 

They will call back, they did me 2 days after first missed call.

 

You can if you have the right number.

 

Advertisements

Absolutely. You can, I did, and I have a new TiVo on the way

 

Which was published here and promptly shut down because everyone called it at once!

 

It's not a matter of missing the call: some of us haven't had a first call yet.

However, my TiVo had a repeat of the system message today, so presumably that means they are still actively pursuing s1 users, and probably will be doing so for another week. So now I'm less worried.

 

Dear All,

Does anyone know how to get into contact with the TiVo team at Virginmedia? I've had them call several times during the day when no-one was about to take the call. Having tried to call them back on the 0800 number they've used, I just get an automated message telling me that they will call back another time.

I tried going through the standard customer services 150 route this morning and spoke to their call centre in India :-/ - they didn't seem to have a clue so gave up!

 

Not sure i'm allowed to give it out.......let me check back in a mo!

 

I believe others have called back on the 0161 283 5353 number mentioned above and successfully ordered

 

Nope sorry you have to wait to be contacted

 

Thanks for your help guys. Called the 0161 number a couple of hours ago (it was engaged a lot, so had to persevere) and eventually got to speak to someone. I should be getting a call back any time now (I was told I would get a call within 2 hours) to sort something out - so now have my fingers crossed that someone contacts me.

I've had my S1 TiVo for around 9 - 10 years, so am looking forward to being able to 'upgrade'.

 

I didn't get a call back as promised (unfortunately) so called again yesterday afternoon, but the voicemail was on. Left a message asking for them to call back and heard nothing from them again. Had to pop out and....you guessed it! Literally 10 mins after I'd left the house they called the landline (even though I left my mobile number on the voicemail).

So, undaunted I called again - this time the call got answered and was advised by the guy that I spoke to that I would need to speak to Dexter and that he would call me back immediately. 10 mins later Dexter called (my mobile this time) and at long last my new TiVo is now ordered and installation is scheduled for a week on Saturday - hoorah!

Thanks again for providing the 0161 number to contact them.

Regards
KJ

 

No worries

 

The new VM TiVo has now been installed today as scheduled. The engineer was a very fiendly and knowledgable guy and was extremely helpful and chatty while he set it up. I had had the benefit of seeing a friend's new VM last Saturday as he got his installed before mine, so I'd already had a chance to 'play' with one and find out what his experiences had been so far.

Very impressed with it, can't wait to do some more experimenting and learn the full ins & outs.

Regards
KJ

 

Are they still calling existing TiVo users? I'm still waiting for my call (and as I get no TV from them at the moment, having defected to Sky when I gave us with Tivo controlling the ntl: box) they stand to gain a fair bit from me...

 

i registered on the VM website on the 14 Dec 2010..

No call here....or am i expecting to much ?

Darren

 

I called up customer services yesterday and was told that I would just have to wait for the call and it would probably be early April. Like you I registered right at the start.

 

If you had an S1 ask to be put through to the TiVo team anyway. They're supposed to be prioritising S1 users.

 

if someone had called me in January and asked do i wanna spend £200 on a tivo then i would have jumped at the chance.

However it seems there are some issues with it and most of the programs that i miss or cannot record on my SKY+ are available on demand anyway.

So buy the time April arrives and VM phone me and say "do you wanna spend£200 on a tivo ?" then i think i may decline the offer..

Darren