I just had a call from Virgin....

Discussion in 'VirginMedia TV with TiVo - UK' started by FJSRiDER, Jan 31, 2011.

  1. Feb 4, 2011 #141 of 223
    Andy C

    Andy C New Member

    157
    0
    Jun 6, 2002
    Farnborough, UK

    Advertisements

    I think there's 6-8 guys doing outbound calls, it's just Dexters direct line was the one posted here. There's also calls going out to non S1 owners...
     
  2. Feb 4, 2011 #142 of 223
    AMc

    AMc Active Member

    2,623
    0
    Mar 22, 2002
    East of England
    Bloke who called me twice said his name was Stuart not Dexter - so at least 2 of them. However the outbound call centre systems may well prevent them from making sales to inbound callers - ringing may be slowing them down and making their job harder.
     
  3. Feb 4, 2011 #143 of 223
    cwaring

    cwaring VM Tivo User

    9,015
    0
    Feb 11, 2002
    Knaresboroug...
    I have been told, from a reliable source, that they have actually had much more interest than they expected. "Tens of thousands" have pre-registered.

    I know it doesn't help the anticipation but they can only make so many calls in a day!

    (And no, I still haven't been called yet either.)
     
  4. Feb 4, 2011 #144 of 223
    Lysander

    Lysander New Member

    74
    0
    Sep 18, 2003
    Bedfordshire
    "Dexter" told me that there were 2 other guys calling as well.
     
  5. Feb 4, 2011 #145 of 223
    Plaiter

    Plaiter New Member

    8
    0
    Feb 1, 2011

    Advertisements

    Bit fed up with the whole Tivo roll-out thing too.
    Been with VM for 10 years.
    Stuck with them when they had only one HD channel.

    Don't like the way they are treating customers.
    They call you and if you miss a call thats it.
    You can't phone them back and re-arrange.


    The TV drive roll-out was never like this.

    I left it a few days in case I was just fustrated about missing the call.
    But yesterday I got an email about price increases.

    Then SKY go and release SKY Atlantic. Which makes me think sometimes these things happen for a reason.
     
  6. Feb 4, 2011 #146 of 223
    swanny

    swanny New Member

    42
    0
    Nov 28, 2002
    Farnborough,...
    The guy who rang we was called Ben. So we are up to at least 3. :)
     
  7. Feb 4, 2011 #147 of 223
    cwaring

    cwaring VM Tivo User

    9,015
    0
    Feb 11, 2002
    Knaresboroug...
    I'm sure that's entirely co-incidental. Something to do with bringing their phone LR charge into line with other providers, I think.

    And Sky put their up every year.
     
  8. Feb 4, 2011 #148 of 223
    ptruman

    ptruman New Member

    190
    0
    Jan 8, 2003
    I got two calls inside of an hour (possibly as I signed up for the offer, here and via VM, so probably got on two lists) - from two different people, so there are at *least* two :)

    Scarily the 2nd guy didn't seem to have checked the system to show I had an order already placed....
     
  9. Feb 4, 2011 #149 of 223
    Tony Hoyle

    Tony Hoyle Geek

    646
    0
    Apr 1, 2002
    Manchester
    Agreed. It's a shambles.

    We got 1 recorded message. No way to call them back or contact them.

    Others on here are getting 2 or 3 calls in the same day? Ridiculous way to run a rollout - if the indeed have thousands of people interested why have some being called multiple calls and some getting nothing? Are they just picking random numbers?
     
  10. Feb 4, 2011 #150 of 223
    alextegg

    alextegg Tall Member

    928
    0
    May 21, 2002
    Kingston...
    not true. I did exactly that.
     
  11. Feb 4, 2011 #151 of 223
    steveroe

    steveroe Must do some work...

    1,138
    7
    Oct 29, 2002
    Oxford, UK
    I spoke to Sam, so that's 4
     
  12. Feb 5, 2011 #152 of 223
    dmeldrum

    dmeldrum New Member

    75
    0
    Jan 3, 2002
    London, England
    I think there are a lot of unreasonable expectations brewing here.

    We are four days in to the start of a gradual rollout. It is not reasonable to expect everyone to be called at the same time. Let's be patient.

    One chap was kind enough to leave a message and offer a direct dial number to call back. That number was then posted in a public forum and abused by people who hadn't been called trying to jump the queue. Is it any wonder that VM have put a recorded message on that number and are now refusing callbacks?

    When VM are ready to offer telesales for TiVo, I'm sure they will. In the meantime we are all on a list and will get called in due course, and we should all refrain from actions that will make that process take longer.
     
  13. Feb 5, 2011 #153 of 223
    cwaring

    cwaring VM Tivo User

    9,015
    0
    Feb 11, 2002
    Knaresboroug...
    Well there's a shock. (No, not really!)

    Actually, it's at least a week; or are you counting only "working days"?

    I have said as much in a previous post.

    Not at all.
     
  14. Feb 5, 2011 #154 of 223
    Mr Fell

    Mr Fell New Member

    5
    0
    Feb 5, 2011
    Preston Lancs
    I`m waiting patiently for my call - cant wait !!
     
  15. Feb 5, 2011 #155 of 223
    cwaring

    cwaring VM Tivo User

    9,015
    0
    Feb 11, 2002
    Knaresboroug...
    Well I'm waiting... but not necessarily patiently ;)
     
  16. Feb 5, 2011 #156 of 223
    VirginMediaPhil

    VirginMediaPhil New Member

    257
    0
    Nov 27, 2009
    UK
    Will the call come on weekdays only? (as i presume)
     
  17. Feb 5, 2011 #157 of 223
    cwaring

    cwaring VM Tivo User

    9,015
    0
    Feb 11, 2002
    Knaresboroug...
    I would think so.
     
  18. Feb 5, 2011 #158 of 223
    Brangdon

    Brangdon New Member

    214
    0
    Feb 9, 2001
    Nottingham, UK
    I'm waiting also. I'm glad to see I'm not the only one.

    Is there a point at which we can legitimately panic? I seem to remember someone saying that most of the calls would be done in the first week. I don't mind waiting another week, but there must be a time when they move onto non-s1 users.
     
  19. Feb 5, 2011 #159 of 223
    Mr Fell

    Mr Fell New Member

    5
    0
    Feb 5, 2011
    Preston Lancs
    My suggestion is that VM could give exisiting customers some sort of idea about the timescale in relation to when they can obtain the new box. We all had to supply an email address when we registered and they could use this to send out some information. I've just ordered an upgrade to the broadband via VM website and I got an email saying what day the engineer would be calling - no phone calls involved. Why cant they use this system for obtaining TiVo?? It can be a nightmare trying to get hold of people by phone and I`m often on the move both when working and not working. I'm concerned that I might miss the call !!
     
  20. Feb 5, 2011 #160 of 223
    cagray

    cagray Colin

    2
    0
    Jun 6, 2005
    UK
    Couldn't VM call us to let us know when they're going to call :)
     

Share This Page

spam firewall

Advertisements