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Discussion in 'VirginMedia TV with TiVo - UK' started by FJSRiDER, Jan 31, 2011.
That'll be Cyril then
Are you sure about that number, gives me number unobtainable
Try 0161 283 5353, that's the one I got him on.
Thanks Andy, will try after not receiving any calls and knowing that I'll be out and about most of tomorrow!
P.S. What price they'll ring on my home number first thing in the morning?
Or you could wait for them to call you, as I am doing.
Correct, you could.
Waiting is not mere empty hoping. It has the inner certainty of reaching the goal - I Ching
Some nice Eastern philosophy there much appreciated!
I've got mine coming on the 15th Some advice for those who have missed their TiVo calls - phone customer services and say that someone called you about the TiVo and told you they would call back within the hour to take a card payment, but never did. If your account was accessed by the TiVo salesperson you missed the call from, then the CS rep can see who did so and send them a message telling them to call you back. It worked for me and I got the call within half an hour.
This is the right number
Yup that worked for me
Booked in on the 18th.
Top tip BTW, if you have any kind of loyalty or other discounts on your current deal, make sure they apply them on your new deal!
They did for me, but only once I pointed it out.
Hey alex. You managed to get through via CS or the number above?
I called 0161 283 5353
I was calling in response to a missed call, and he did "check if I was on the list".
The suggestion from what he said was because I registered interest he would do it for me, so as long as you have done that I'd call them quick! If not then register and then call?
I called that number and spoke to Dexter. He confirmed I was on the list but didn't offer to do anything on the spot, said they would be calling me. He claimed the number that called me 3 days ago (0800 052 0980) was some other Virgin department.
Has anyone called him today and got immediate signing up ?
I got him today and he was pretty unhelpful. He told me that although they had called me and left a message I had to wait again until the dialler selected me.
I pointed out that I was free now and got told there was nothing he could do.
Yes, that's the impression I got too. I think alextegg got him in a good mood
I tried today too, but the number defaults to a prerecorded message. I'm guessing Dexter might be getting annoyed by getting direct calls. I've resigned myself to wait it out, but have to admit to feeling a bit defeated.. Good Luck!
I'm getting pissed off with it tbh, this initial rollout has been a disaster as far as long time, loyal customers are concerned...
I understand the frustration building. It won't help, but I believe there's only one person doing this call list. He can probably only do 40-odd sign-ups in a shift. If you imagine that there's some 200-odd names on RoyFox's list, it's going to take some days to get through it, assuming that's his full-time job (which I bet it's not).
It's also common for a telesales agent to have a "blind" list - he gets fed a call and that's the only one he can do. Until the computer decides to call you, he's not going to be able to do anything.