I just had a call from Virgin....

Discussion in 'VirginMedia TV with TiVo - UK' started by FJSRiDER, Jan 31, 2011.

  1. Feb 3, 2011 #121 of 223
    beara

    beara challenging fiddler

    178
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    Aug 23, 2002
    Hertford

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    That'll be Cyril then :)
     
  2. Feb 3, 2011 #122 of 223
    tdenson

    tdenson New Member

    296
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    Oct 3, 2002
    Leeds
    Are you sure about that number, gives me number unobtainable
     
  3. Feb 3, 2011 #123 of 223
    AndyW

    AndyW New Member

    18
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    May 23, 2001
    UK
    Try 0161 283 5353, that's the one I got him on.
     
  4. Feb 3, 2011 #124 of 223
    FemiH

    FemiH New Member

    17
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    Nov 6, 2002
    Thanks Andy, will try after not receiving any calls and knowing that I'll be out and about most of tomorrow!

    P.S. What price they'll ring on my home number first thing in the morning? ;)
     
  5. Feb 3, 2011 #125 of 223
    cwaring

    cwaring VM Tivo User

    9,015
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    Feb 11, 2002
    Knaresboroug...

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    Or you could wait for them to call you, as I am doing.
     
  6. Feb 3, 2011 #126 of 223
    AndyW

    AndyW New Member

    18
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    May 23, 2001
    UK
    Correct, you could.
     
  7. Feb 3, 2011 #127 of 223
    frobozz

    frobozz New Member

    68
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    May 2, 2002
    Burnley
    Waiting is not mere empty hoping. It has the inner certainty of reaching the goal - I Ching
     
  8. Feb 3, 2011 #128 of 223
    FemiH

    FemiH New Member

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    Nov 6, 2002
    Some nice Eastern philosophy there much appreciated!
     
  9. Feb 3, 2011 #129 of 223
    Technix

    Technix New Member

    21
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    Feb 3, 2011
    I've got mine coming on the 15th:) Some advice for those who have missed their TiVo calls - phone customer services and say that someone called you about the TiVo and told you they would call back within the hour to take a card payment, but never did. If your account was accessed by the TiVo salesperson you missed the call from, then the CS rep can see who did so and send them a message telling them to call you back. It worked for me and I got the call within half an hour.
     
  10. Feb 4, 2011 #130 of 223
    Major dude

    Major dude Member

    403
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    Oct 28, 2002
    Sorry,
    This is the right number
    0161 2835353
     
  11. Feb 4, 2011 #131 of 223
    alextegg

    alextegg Tall Member

    928
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    May 21, 2002
    Kingston...
    Yup that worked for me :)

    Booked in on the 18th.
     
  12. Feb 4, 2011 #132 of 223
    alextegg

    alextegg Tall Member

    928
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    May 21, 2002
    Kingston...
    Top tip BTW, if you have any kind of loyalty or other discounts on your current deal, make sure they apply them on your new deal!

    They did for me, but only once I pointed it out.

    A
     
  13. Feb 4, 2011 #133 of 223
    uksurfing72

    uksurfing72 New Member

    18
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    Oct 19, 2007
    Hey alex. You managed to get through via CS or the number above?
     
  14. Feb 4, 2011 #134 of 223
    alextegg

    alextegg Tall Member

    928
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    May 21, 2002
    Kingston...
    I called 0161 283 5353

    I was calling in response to a missed call, and he did "check if I was on the list".

    The suggestion from what he said was because I registered interest he would do it for me, so as long as you have done that I'd call them quick! If not then register and then call?
     
  15. Feb 4, 2011 #135 of 223
    tdenson

    tdenson New Member

    296
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    Oct 3, 2002
    Leeds
    I called that number and spoke to Dexter. He confirmed I was on the list but didn't offer to do anything on the spot, said they would be calling me. He claimed the number that called me 3 days ago (0800 052 0980) was some other Virgin department.

    Has anyone called him today and got immediate signing up ?
     
  16. Feb 4, 2011 #136 of 223
    Lysander

    Lysander New Member

    74
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    Sep 18, 2003
    Bedfordshire
    I got him today and he was pretty unhelpful. He told me that although they had called me and left a message I had to wait again until the dialler selected me.

    I pointed out that I was free now and got told there was nothing he could do.
     
  17. Feb 4, 2011 #137 of 223
    tdenson

    tdenson New Member

    296
    0
    Oct 3, 2002
    Leeds
    Yes, that's the impression I got too. I think alextegg got him in a good mood :)
     
  18. Feb 4, 2011 #138 of 223
    uksurfing72

    uksurfing72 New Member

    18
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    Oct 19, 2007
    I tried today too, but the number defaults to a prerecorded message. I'm guessing Dexter might be getting annoyed by getting direct calls. I've resigned myself to wait it out, but have to admit to feeling a bit defeated.. Good Luck!:up:
     
  19. Feb 4, 2011 #139 of 223
    Andy C

    Andy C New Member

    157
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    Jun 6, 2002
    Farnborough, UK
    I'm getting pissed off with it tbh, this initial rollout has been a disaster as far as long time, loyal customers are concerned...
     
  20. Feb 4, 2011 #140 of 223
    ColinYounger

    ColinYounger It wasn't me.

    1,381
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    Aug 9, 2006
    Southsea,...
    I understand the frustration building. It won't help, but I believe there's only one person doing this call list. He can probably only do 40-odd sign-ups in a shift. If you imagine that there's some 200-odd names on RoyFox's list, it's going to take some days to get through it, assuming that's his full-time job (which I bet it's not).

    It's also common for a telesales agent to have a "blind" list - he gets fed a call and that's the only one he can do. Until the computer decides to call you, he's not going to be able to do anything.
     

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