I just had a call from Virgin....

Discussion in 'VirginMedia TV with TiVo - UK' started by FJSRiDER, Jan 31, 2011.

  1. Mar 5, 2011 #201 of 223
    cwaring

    cwaring VM Tivo User

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    Feb 11, 2002
    Knaresboroug...

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    Yeah. Only 8,000-odd to go :rolleyes:
     
  2. Mar 5, 2011 #202 of 223
    Digital Fanatic

    Digital Fanatic Virgin Media Staff

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    Feb 16, 2011
    What area are you in? Are you sure it wasn't 5th march? Are you not available for the earlier slots?

    I've never heard of 1 month wait for service engineers - ever.
     
  3. Mar 5, 2011 #203 of 223
    Digital Fanatic

    Digital Fanatic Virgin Media Staff

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    Feb 16, 2011
    Can I suggest a post here:

    http://community.virginmedia.com/t5/TV/bd-p/tv

    and one of our 2nd line guys will help you.
     
  4. Mar 6, 2011 #204 of 223
    alextegg

    alextegg Tall Member

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    May 21, 2002
    Kingston...
    :D
     
  5. Mar 6, 2011 #205 of 223
    cwaring

    cwaring VM Tivo User

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    Feb 11, 2002
    Knaresboroug...

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    Yep. Only enother nine years to go :rolleyes:
     
  6. Mar 7, 2011 #206 of 223
    dazzabird

    dazzabird New Member

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    Feb 12, 2011
    Make a complaint to WHO ? ill happy speak to anyone that will listen and HELP me resolve this problem..

    Example...Yesterday was watching "click" on LIVE TV...

    7 mins in the box started stalling....Buffering almost....
    I turned the box off and back on again....after another 12 mins it did the same....This time i have a YOUTUBE video of what it was doing.

    darren
     
  7. Mar 7, 2011 #207 of 223
    dazzabird

    dazzabird New Member

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    Feb 12, 2011
    Im in ESSEX...About 15 mins away from the LAKESIDE shopping centre..

    5th March 2011 ???
     
  8. Mar 7, 2011 #208 of 223
    Karnak

    Karnak 'Local'

    257
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    Jan 13, 2003
    YouTube != "THE LAW" and so forth.

    Everyone here is right, just cancelling the direct debit because you've unilaterally decided that the service isn't suitable (regardless of whether you're right or wrong) will cause you huge huge problems.
     
  9. Mar 7, 2011 #209 of 223
    Ernie_C

    Ernie_C New Member

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    Feb 20, 2011
    You have to make a formal complaint to Virgin Media. Who else?

    If you are unhappy with their formal response to your formal complaint then you can take it to the appropriate ADR.

    As has been advised to you many times on this thread, cancelling your DD without a formal agreement that your service is cancelled is less than clever.

    The following may be useful:

    http://www.consumerdirect.gov.uk/after_you_buy/making-complaint/dealing-with-disputes/

    PS The ADR for Virgin Media is CISAS:

    http://www.cisas.org.uk/
     
  10. Mar 7, 2011 #210 of 223
    dazzabird

    dazzabird New Member

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    Feb 12, 2011
    Eh ?

    I recorded what it was doing on my phone so that IF i did get a visit maybe it would help the enginner to diagnose what the problem was.

    And i HAVE NOT decided the service isnt suitable for me....

    If you READ my posts you will find that i left Sky and BT and transfered over to VM...Yet the V+ HD box is causing LOTS of issues and speaking to various VM staff on the phone it appears NO ONE is interested in helping me.

    I can have a enginneer come round in a months time to look at my faults...Would anyone here find that acceptable ? I am paying nearly £80 for this..

    So please tell me what i should do ? Sit in my house with sub standard equipment THAT DOES NOT work properly until VM decide to send someone round, whilst i still pay a far wack in money to them ?

    Or should i make a stand and NOT pay them ? and when someone then contacts me about non.payment i can then refer them to there non.working equipment.

    Thank you for listening

    darren
     
  11. Mar 7, 2011 #211 of 223
    Karnak

    Karnak 'Local'

    257
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    Jan 13, 2003
    You don't seem to get it.

    Ok you've got broken equipment, ok perhaps VM are being really crap and not dealing with it, perhaps they don't deserve your money and you are totally in the right.

    However, perhaps, you should look at it from a pragmatic point of view. They will seriously mess with your credit history over this, right or wrong, and you will suffer and no one at virgin will care.

    Don't just sit waiting for them to chase you for payment. Get back on the phone, get them to escalate the complaint to someone senior, and get something done about it.
     
  12. Mar 7, 2011 #212 of 223
    Digital Fanatic

    Digital Fanatic Virgin Media Staff

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    Feb 16, 2011
    darren,

    If you follow my advice in post #203 we will be able to sort this for you.

    cheers
     
  13. Mar 7, 2011 #213 of 223
    cwaring

    cwaring VM Tivo User

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    Knaresboroug...
    As calling VM has always been the preferred method of contact (and even on the forums they mention this!) then I do think it's not right that you suggest a post on the forum is the only way to get VM to action this.
     
  14. Mar 7, 2011 #214 of 223
    dmchapman

    dmchapman New Member

    138
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    Nov 1, 2001
    Folkestone,...
    Officially, I agree. In practice however, I've found that the (now dead) newsgroups and twitter have been much more effective than ringing.

    Last time I had an outage phone support repeatedly said no engineers for 3 weeks. Used twitter to poke and ask if this was true and got an engineer next morning.

    twitter and newsgroups (hopefully same goes for the forums that replace it) appear to be UK based people, who are willing to ring you back when promised. The offshore call centres are a bit like a bad adventure game - although I'm not sure I've ever managed to win
     
  15. Mar 7, 2011 #215 of 223
    tdenson

    tdenson New Member

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    Oct 3, 2002
    Leeds
    If I was you I would pay it, but demand a refund for the period of non working service. Much less risky approach.
     
  16. Mar 7, 2011 #216 of 223
    OzSat

    OzSat Very Nice Moderator

    5,054
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    Feb 15, 2001
    Oxfordshire, UK
    But you are not in a VM forum. VM have their own forum for TiVo support.

    You are in a user group forum where most people are long term TiVo S1 users with nothing to do with VM - except maybe are also customers.

    There isn't anybody on here from VM with any approved status - just some helpful VM staff giving appreciated advice.
     
  17. Mar 7, 2011 #217 of 223
    cwaring

    cwaring VM Tivo User

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    Feb 11, 2002
    Knaresboroug...
    Yes. I think that's what he was referring to :)
     
  18. Mar 7, 2011 #218 of 223
    CeeBeeUK

    CeeBeeUK New Member

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    Mar 18, 2005
    This isn't even a Tivo rant though... it is his V+ box that is stuttering. Even less relevance for here!
     
  19. Mar 7, 2011 #219 of 223
    dmchapman

    dmchapman New Member

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    Nov 1, 2001
    Folkestone,...

    Indeed - which is why I suggested that the advice in post 203 was the correct advice - don't post here, post in the official VM forum...

    I never suggested this was the correct place
     
  20. Mar 7, 2011 #220 of 223
    dazzabird

    dazzabird New Member

    12
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    Feb 12, 2011
    sorry ill rant somewhere else
     

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