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Discussion in 'VirginMedia TV with TiVo - UK' started by FJSRiDER, Jan 31, 2011.
Yeah. Only 8,000-odd to go
What area are you in? Are you sure it wasn't 5th march? Are you not available for the earlier slots?
I've never heard of 1 month wait for service engineers - ever.
Can I suggest a post here:
and one of our 2nd line guys will help you.
Yep. Only enother nine years to go
Make a complaint to WHO ? ill happy speak to anyone that will listen and HELP me resolve this problem..
Example...Yesterday was watching "click" on LIVE TV...
7 mins in the box started stalling....Buffering almost....
I turned the box off and back on again....after another 12 mins it did the same....This time i have a YOUTUBE video of what it was doing.
Im in ESSEX...About 15 mins away from the LAKESIDE shopping centre..
5th March 2011 ???
YouTube != "THE LAW" and so forth.
Everyone here is right, just cancelling the direct debit because you've unilaterally decided that the service isn't suitable (regardless of whether you're right or wrong) will cause you huge huge problems.
You have to make a formal complaint to Virgin Media. Who else?
If you are unhappy with their formal response to your formal complaint then you can take it to the appropriate ADR.
As has been advised to you many times on this thread, cancelling your DD without a formal agreement that your service is cancelled is less than clever.
The following may be useful:
PS The ADR for Virgin Media is CISAS:
I recorded what it was doing on my phone so that IF i did get a visit maybe it would help the enginner to diagnose what the problem was.
And i HAVE NOT decided the service isnt suitable for me....
If you READ my posts you will find that i left Sky and BT and transfered over to VM...Yet the V+ HD box is causing LOTS of issues and speaking to various VM staff on the phone it appears NO ONE is interested in helping me.
I can have a enginneer come round in a months time to look at my faults...Would anyone here find that acceptable ? I am paying nearly £80 for this..
So please tell me what i should do ? Sit in my house with sub standard equipment THAT DOES NOT work properly until VM decide to send someone round, whilst i still pay a far wack in money to them ?
Or should i make a stand and NOT pay them ? and when someone then contacts me about non.payment i can then refer them to there non.working equipment.
Thank you for listening
You don't seem to get it.
Ok you've got broken equipment, ok perhaps VM are being really crap and not dealing with it, perhaps they don't deserve your money and you are totally in the right.
However, perhaps, you should look at it from a pragmatic point of view. They will seriously mess with your credit history over this, right or wrong, and you will suffer and no one at virgin will care.
Don't just sit waiting for them to chase you for payment. Get back on the phone, get them to escalate the complaint to someone senior, and get something done about it.
If you follow my advice in post #203 we will be able to sort this for you.
As calling VM has always been the preferred method of contact (and even on the forums they mention this!) then I do think it's not right that you suggest a post on the forum is the only way to get VM to action this.
Officially, I agree. In practice however, I've found that the (now dead) newsgroups and twitter have been much more effective than ringing.
Last time I had an outage phone support repeatedly said no engineers for 3 weeks. Used twitter to poke and ask if this was true and got an engineer next morning.
twitter and newsgroups (hopefully same goes for the forums that replace it) appear to be UK based people, who are willing to ring you back when promised. The offshore call centres are a bit like a bad adventure game - although I'm not sure I've ever managed to win
If I was you I would pay it, but demand a refund for the period of non working service. Much less risky approach.
But you are not in a VM forum. VM have their own forum for TiVo support.
You are in a user group forum where most people are long term TiVo S1 users with nothing to do with VM - except maybe are also customers.
There isn't anybody on here from VM with any approved status - just some helpful VM staff giving appreciated advice.
Yes. I think that's what he was referring to
This isn't even a Tivo rant though... it is his V+ box that is stuttering. Even less relevance for here!
Indeed - which is why I suggested that the advice in post 203 was the correct advice - don't post here, post in the official VM forum...
I never suggested this was the correct place
sorry ill rant somewhere else