I just had a call from Virgin....

Discussion in 'VirginMedia TV with TiVo - UK' started by FJSRiDER, Jan 31, 2011.

  1. Mar 3, 2011 #181 of 223
    cwaring

    cwaring VM Tivo User

    9,015
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    Feb 11, 2002
    Knaresboroug...

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    Yes, there are some issues. There are always issues with tech., especially new Tech. So what? They'll get sorted out.

    I have not had one service-affecting issue so far. Okay, only had it a week or so but I certainly wouldn't be without it.
     
  2. Mar 4, 2011 #182 of 223
    FJSRiDER

    FJSRiDER New Member

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    Jan 4, 2003
    You will be at some point in the future when they stop the service. :rolleyes:
     
  3. Mar 4, 2011 #183 of 223
    cwaring

    cwaring VM Tivo User

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    Feb 11, 2002
    Knaresboroug...
    Seriously? That's all you have? And people people say I post pointless stuff in some threads :rolleyes:
     
  4. Mar 4, 2011 #184 of 223
    cwaring

    cwaring VM Tivo User

    9,015
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    Feb 11, 2002
    Knaresboroug...
    And, of course, they'd be wrong. But then I don't really care what some anonymous oik on the interwerb thinks of me anyway :)
     
  5. Mar 4, 2011 #185 of 223
    dazzabird

    dazzabird New Member

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    Feb 12, 2011

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    I really do hope so....Had the V+ HD box for 4 days now and had to power it off 3 times becuase it freezes and stutters when playing back.

    Phoning VM is like banging nails in my eyes...Oh yeah they say..Just power it off and on and that will clear it ???? Is this the best they can do ?

    Just signed and returned my Residental Cutomer agreement to cancel it...
    Surely this aint right is it ?

    Darren
     
  6. Mar 4, 2011 #186 of 223
    alextegg

    alextegg Tall Member

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    May 21, 2002
    Kingston...
    I am sure that's not the case :D
     
  7. Mar 4, 2011 #187 of 223
    Digital Fanatic

    Digital Fanatic Virgin Media Staff

    115
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    Feb 16, 2011
    VM should swap that box as it shouldn't be doing that.
     
  8. Mar 4, 2011 #188 of 223
    dazzabird

    dazzabird New Member

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    Feb 12, 2011
    yes i hope that they would swap the box...

    JUST try to get through to someone that can do it IS SOMETHING else....

    Bloke on phone says he can send a engineer on the 25 march 2011 !!!!
    and kept telling me that if i aint there to see the enginner then i would be charged a fee of £10 !!!

    The cheek of it....I;ve had the box for 4 days...It stutters...i would descrive as buffering on LIVE TV....!!! trying to catch up with itself a and stalling...

    The box upstairs ( a cisco box ) non recording small thing is perfect..

    think i am at my wits end with it....
     
  9. Mar 4, 2011 #189 of 223
    Digital Fanatic

    Digital Fanatic Virgin Media Staff

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    Feb 16, 2011
    If you are getting nowhere with Faults, then call customer Relations on 150 "thinking of leaving us" option, they will be able to help you.

    The box definatley shouldn't be doing what you are describing.
     
  10. Mar 4, 2011 #190 of 223
    Karnak

    Karnak 'Local'

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    Jan 13, 2003
    Sad, but true, that with many companies that is the easiest way to get to talk to someone who might be willing to help you.
     
  11. Mar 4, 2011 #191 of 223
    dazzabird

    dazzabird New Member

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    Feb 12, 2011
    done the "leaving thing" who said i was in a contract and needed to speak to faults....Thus connected to someone who sounded like he had a load of marbles in his mouth and sitting on a beach in mumbai.

    He said enginner can be arranged for 5 april 2011 and that is the earlist booking available..( busy in my area ???? )

    Gave up at that stage....cancelled direct debit and have removed box and put it back in the packaging.....Plugged Sky+ box back in and waiting for them to switch it on...

    Thanks VM for nothing....Your broadband is great...Other than that a complete shambles
     
  12. Mar 4, 2011 #192 of 223
    Ernie_C

    Ernie_C New Member

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    Feb 20, 2011
    Never a good idea to simply cancel a direct debit when you are in a contract. It simply means that you will continue to be billed and rack up a debt.

    You should first proceed down the complaints route to terminate your contract.
     
  13. Mar 4, 2011 #193 of 223
    dazzabird

    dazzabird New Member

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    Feb 12, 2011
    what are they gonna do...bill me for a service THAT DONT WORK...??

    Hardly i think.....

    its just so frustrating not being able to contact anyone whoc gives a care about there customers
     
  14. Mar 5, 2011 #194 of 223
    frobozz

    frobozz New Member

    68
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    May 2, 2002
    Burnley
    My experience has never been so bad with customer service, and I've never waited more than 2 or 3 days for a engineer visit (except for the Tivo install of course).

    Neither have I ever been left with any packaging for a VM box!
     
  15. Mar 5, 2011 #195 of 223
    Ernie_C

    Ernie_C New Member

    44
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    Feb 20, 2011
    They will continue to bill you while you are in contract with them.

    If you have taken no action to cancel your contract with them then you still have a contract and they will bill you.

    If you are unhappy with the service, you must make a formal complaint.
     
  16. Mar 5, 2011 #196 of 223
    Meng

    Meng New Member

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    Feb 27, 2011
    Bristol,...
    I'd like to add my voice to this - and help get my post count to 10 so I can see people's sigs (wtf???) - by saying I've had mine for a week now and I'm happy with it.

    Only one issue so far where I had to power off and on (from turning the box off overnight, so now I just leave it switched on) and some sluggishness in the menus, but so far at least no failed recordings or playback issues.

    Thumbs up from me.
     
  17. Mar 5, 2011 #197 of 223
    cwaring

    cwaring VM Tivo User

    9,015
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    Feb 11, 2002
    Knaresboroug...
    Don't worry too much. You're not missing anything :p;)
     
  18. Mar 5, 2011 #198 of 223
    Meng

    Meng New Member

    33
    0
    Feb 27, 2011
    Bristol,...
    See, that only makes me more curious. [​IMG]
     
  19. Mar 5, 2011 #199 of 223
    scgf

    scgf New Member

    240
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    Oct 24, 2000
    Market...
    What they could do is update your credit reference and mark you as a defaulter. This will affect any credit application or any other service you apply for in the future where a check is made to your credit reference. Could even be to rent property.

    Been there, done it. I was mad with O2 once and cancelled my contract and direct debit. They didn't complain, but I found I was being turned down for bank accounts, credit card application and so on. I obtained a copy of my credit reference and there it was - I had apparently defaulted, by £5! very often a person doesn't check over the credit reference, it is simply point scored by computer and a default is a default and scores heavily against you.

    The other option is that they could apply to the county court for a judgement against you. That happened to me too, many years ago. - because I was annoyed by a company. No matter what you do then even if you pay it off, it will be lodged on your credit reference for 6 years and you will also have to say 'yes' to the question on many credit forms where you are asked 'have you ever . . . '.

    Companies call all the shots, there is nothing you can do against them - unless you can get an ombudsman to support you. You really have no choice but to negotiate your way out of the contract.

    Sorry to go on, but as I said, I have been there and it has taken me years to re-establish a clean credit reference! Cutting off your nose to spite your face really doesn't work!
     
  20. Mar 5, 2011 #200 of 223
    RichardJH

    RichardJH New Member

    1,195
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    Oct 7, 2002
    Hanworth....
    Keep posting like that and you will soon be joining Carl at 8000 + posts :D:D
     

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