Humax DVD "Saving Failed"

Discussion in 'DVD TiVo Units (Archive)' started by sirrob1, Dec 29, 2004.

  1. Apr 12, 2006 #81 of 130
    whitmans77

    whitmans77 Member

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    Mar 5, 2003

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    I called tivo to let them know that I was getting errors again burning disks. Well the 1st time they told me to try and used a dvd cleaner on it so I did, even restarted it and had no luck--still saying "saving failed" and "internal error".

    So i called back and this time the CSR gave me a code to put in. he said that it was quite possible that part of teh hard drive had bad material on it and that he the tivo needed to run a disc scan. He had me put in a code as the tivo was rebooting. It consisted of holding the pause button then hitting 5 and 7 at a certain time.

    The tivo then kept going thru its normal startup. Then all of a sudden a green comes up with a statement that a serious internal error had been found and teh tivo needed to fix it. It said it may take up to 3 hours to fix. At this point I thought that I was going to lose everything on the Tivo. But lo and behold about 10 minutes later the Tivo rebooted and started .

    I wwas not expecting anything to change but I tried to burn a disc and IT WORKED--I was able to burn 2 more discs with sucess last night . I was really suprised but as for now the code that he gave me worked and is worth a try to anyone having issuses. If you want to know the exact code and teh exact timing for teh code just let meknow--its really weird.
     
  2. Apr 12, 2006 #82 of 130
    TiVoEvan74

    TiVoEvan74 Active Member

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    Yes, let us know the details in case anyone else wants (or is in desperate need of) trying this!
     
  3. Apr 12, 2006 #83 of 130
    whitmans77

    whitmans77 Member

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    Mar 5, 2003
    ok here we go---now it may take a few times for you to get it right---timing is key , but heres what worked for me

    1--unplug your tivo for at least 5 minutes
    2--reconnect your tivo to power and watch the lights above the HDD and DVD signs on teh front of the tivo
    3--when the DVD light is on by itself and is red , hold the pause button
    4--when the DVD and HDD lights come back on orange release the pause button and press the number 5 and then the number 7
    5--wait a while and the tivo will continue to cycle through some starting up stuff, (hopefully) eventually the screen will turn green with the message that it is checking stuff

    if your tivo starts up w/o the green screen , the timing is off and you need to try again


    hopefully this will work for you, it did for me--let me know if there are more questions
     
  4. Apr 15, 2006 #84 of 130
    OldTownTreadles

    OldTownTreadles Shade Tree Mechanic

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    Mar 15, 2006
    You might have something there. I know for sure that when I burn DVDs on my computer, they take up temporary space, and working space, and the leftover stuff from doing it is scattered all over the hard drive. So it is likely it is the same for these units.

    Also I know when I was talking to a Humax tech support gal today (really nice, very helpful) one of the symptoms that I described had her suggest that fix.
     
  5. Apr 15, 2006 #85 of 130
    OldTownTreadles

    OldTownTreadles Shade Tree Mechanic

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    Mar 15, 2006

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    It's a keeper! I took the context, your first post, and your detailed list there and ported it over to a pdf file. It'll stay there, and if any more codes come up, if someone will tug my braid and point me to them, I'll make a pdf of them too.

    Thanks, that's beautiful, and bravo to you for going to the trouble for the rest of us even after you got your problem resolved.
     
  6. May 2, 2006 #86 of 130
    stenson

    stenson New Member

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    May 2, 2006
    Long Island, NY

    I noticed that I haven't had a problem so far when using FujiFilm DVD-RW. I have had more failures then success when using Verbatim DVD-R.
     
  7. Jul 19, 2006 #87 of 130
    gulbane

    gulbane New Member

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    Sep 25, 2005
    Hey all

    Well, I just found this thread after getting the "saving failed" error randomly over the past 3 months.

    I have also tried everything to fix the issue - but I think I may have resolved it.

    The Tivo Hard Drive needs plenty of room when it burns a DVD. Apparently, it needs to temporarily put the recorded program on the Hard Drive again, in a different spot, and THEN burn it to a DVD. I have noticed that when I have alot of programs on the HD I will repeatedly get the saving failed errors. When I delete some of the programs and try again, with the same exact disk and program, it will work.

    So, for me, thats it. 10 minutes ago, I was unable to burn 4 episodes of Mickey Mouse Clubhouse onto a Sony DVD-R disk. I deleted about 3 hours worth of programs, kept the same dvd in the drive, and tried again. Worked 1st try.

    Luck?
     
  8. Jul 19, 2006 #88 of 130
    TiVoEvan74

    TiVoEvan74 Active Member

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    Wait! How can this be true? A DVD-R recording failed and then you tried again and it worked?! That would suggest the failure is within the software and in the TiVo. Otherwise, I've never heard of a DVD-R recording failing and then the disc being usable a second time.

    Also, the filled drive idea has been debunked in the past, as TiVo Suggestions, when on, fills up the hard drive in any case! Many people have reported success even when their drives are filled. And conversely, others found (e.g., moi) that lining up a full disc's worth of shows could create failures, whereas backing up and only lining up say 11 rather than 12 half hour shows at Basic would work.

    But I'm an empiricist at heart and your finding could be an important clue in the puzzle... and it could well be that others did not systematically remove a bunch of shows and then try recording. And that is a contributing factor.

    In any event, the solution I've found is to use DVD-RW discs, no problem if there's a failure. I also am recording mostly on my Toshiba, but our Human has worked fine in the past, too.
     
  9. Jul 19, 2006 #89 of 130
    megazone

    megazone Hardcore TiVo Geek

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    If the burn failed during the preparing stage then the DVD-R was never touched, so it'd still be usable.
     
  10. Jul 20, 2006 #90 of 130
    gothicbabe

    gothicbabe New Member

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    Jul 20, 2006
    Okay, after visiting for over a year, I finally had to resister and post. I, of course, have all the same problems everyone does. I can live with the delayed/double clicking. It gets better or worse with each over the air upgrade. But I CANNOT live w/o my DVD recording.

    And yes, I too have had a DVD start, tivo reboots on it's own, and if the process was still at "preparing", I can use the DVD again. And it's not a RW.

    I tried the rebooting, the clearing the saved shows, and everything else. I couldn't burn even one DVD. I saw no point in returing the unit after reading the posts.

    When I first saw whitmans77 post I thought it was a joke. Like "stand on a star, spin around 3 times and click your heels". But IT WORKED! It only took about 15 minutes and I have recorded about 5 DVDs now. It is definitely recording at a slower speed, but who cares!

    I have no doubt that the problem will be back. But hopefully this "trick" will work again.
     
  11. Jul 22, 2006 #91 of 130
    talk2troy

    talk2troy New Member

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    Dec 15, 2004
    I have tried the reboot & PERMANTLEY delete all the old deleted shows to free up HD space and could not get a successful DVD burn. I tried other media too.

    I also thought whit's button dance of "press pause, then 5, then 7" was BS, but after several tries, I got the green screen! "The DVR has detected a serious error..." It said it may take 3 hours, so I turned it off and went out for lunch.

    30 min. later I was back and it was playing normal TV, so I tried to burn a DVD-RW disk (this media always worked in the past) and it failed. I was burning all the same show (cartoons) & filled the disk to 100%.

    I un-pluged /re-pluged TIVO, did "button dance", got green screen again, waited thru it and after 15 minutes it went to the welcome screen. I loaded a DVD-R and the same shows, 100% and - IT WORKED! Oh, :) day!

    I am going to try the same JVC 2-4x DVD-RW to see if it was really just a "re-boot" required after the first green screen "fix" completed. A lot of shows are stacked up, so I'll let ya' know!

    EDIT - My - Humax DRT800 / Firmware V. DVD-RW DVR-108RZ 1.15 / Software V. 7.2.2-oth.01-2-595 - no longer seems to like -RW media, and after the -RW, it failed on DVD-R's (Ritek Ri-DATA 4x from Meritline.com) that I JUST used sucessfully! I am gonna' "button dance" again and just use the DVD-R's to see if it is the -RW's screwing things up.
     
  12. Jul 23, 2006 #92 of 130
    gulbane

    gulbane New Member

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    Sep 25, 2005

    Well, I posted this and restarted this mess of a thread. This didnt work either after a few days. I tried to do this again and it failed during the preparing process (keeping the disc still usable).

    Using the menu, I rebooted the Tivo and tried again. Worked 1st try. There is just no rhyme or reason to any of this!
     
  13. Jul 25, 2006 #93 of 130
    gothicbabe

    gothicbabe New Member

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    Jul 20, 2006
    I did the "pause", "5", "7" thing last week and everything was fine. I didn't burn any DVDs over the weekend and when I tried yesterday, "saving failed" again! This so sucks. I heard maybe heat is an issue with the burning so I put a fan inside the component cabinet. Hopefully it helps or I'm back to 5, 7ing again. I honestly think its the updates. I never have a problem until one update will just wreck havoc. I got the double/delayed clicking in an update and it went away once another update happened. Now its back too.
    Is there a TIVO with a DVD recorder out there that works?
     
  14. Aug 19, 2006 #94 of 130
    mollyblack

    mollyblack New Member

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    Aug 19, 2006
    Austin, TX
    I have a DRT-400, and since getting the latest software update I can no longer save to DVD.

    I go through the wizard and start the burn. Once the burn starts, there is a very long pause and then I get a "save failed" message and something about an "Internal Error".

    I'm using media that I know works (I've used the media before).

    All I know is we've tried all the tricks people have recommended and the DVDs are definitely mostly written ... they show up as "broken" disc images when I put them in again.

    This is only about a month after the warranty wore out and they want to charge us to fix what is obviously a software bug. They have lost my business as soon as the year is up and I will build my own box. I've got a pile of reflective coasters and Humax will not do anything to fix this issue.

    And to make it worse I was on the phone waiting to talk to Tivo for 15 minutes and as soon as 10pm CST hit their phone system hung up on me. Between them and Humax I can't wait to get rid of their service.
     
  15. Aug 19, 2006 #95 of 130
    theandrews

    theandrews New Member

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    Dec 7, 2004
    Allentown, Pa
    We have different unit, (Humax DRT-800) but you might want to try the following anyway. We had the same problem found a fix that worked for us.

    1) Don't burn a DVD while the unit is recording another program. Our unit won't muti task any longer but does burn DVDs when the machine is doing nothing else.

    2) Try using a DVD-RW instead of DVD-R. Awhile back we had the same problem with one show that would create coasters with DVD-Rs but would burn to a DVD-RW.

    3) Try burning a different show instead of the one creating coasters. After Failing to burn the same show on a DVD-R but working on a DVD-RW we tried a totally different show onto a DVD-R with success. It ended up being just that one show and not the DVDs or Tivo.

    Good Luck
     
  16. Sep 13, 2006 #96 of 130
    goosmn

    goosmn New Member

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    Sep 13, 2006
    So, is it safe to say that this issue seems to be software related and not hardware? I am having the same problem. I was also thinking of getting a new hard drive from the weaknees website. What do you think?
     
  17. Sep 14, 2006 #97 of 130
    TiVoEvan74

    TiVoEvan74 Active Member

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    My sense is that it's an interaction between software and hardware--and the specific shows, demands, and nature of the DVD burning being tried.

    The other thing that we're discovering (we haven't had more than 1 or 2 problems with DVD burning and that was some time ago) is that accumulating a stack of DVDs is just a big a nuisance as a stack of videotapes (well, it is a smaller stack, but as big a nuisance). Sure one can rummage through the DVDs and it does mean unlimited storage, but, in an ideal world, I'd rather have a massive hard drive on which all this stuff could go, and be able to access it via the regular TiVo menu, than having to search through the DVD pile! Of course, in an ideal world, I'd also like to have the ability to hook up a hard drive to the TiVo and back up that massive hard drive, too!

    iTiv anyone? (so long as it can stream elgato's recorded shows)
     
  18. Sep 19, 2006 #98 of 130
    Chester_Lampwick

    Chester_Lampwick Well-Known Member

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    Hamilton,...
    Hate to rain on your parade, but the TiVo is always recording, it's called the live tv buffer.

    To add some useful information, Ive noticed:

    When archiving a TV series to DVD every 8th disc or so fails. I put 4 half hour high quality show per disc. If you can watch the display and note when it fails, then you know which episode is the culprit. 0 - 25% episode 1 for instance. You can then usually copy the remaining episodes to disc with no problems. I then use TiVo Desktop to transfer the proble show to my PC. I use directshow dump to convert the .tivo file toa .mpeg file. I've noticed that I can't convert the file to .vob with tytool because it says it's a dolby audio source. I can however use Nero Vision to make that .mpeg into a DVD along with the .vob file I've ripped from the DVD the TiVo made.

    It's a royal PITA when this happens, but it's only been with this one series for me, and it's never kept me from archiving an episode. I'd say it's about 2% of my total discs that fail.

    Hope this helps,
    Roger
     
  19. Sep 19, 2006 #99 of 130
    TiVoEvan74

    TiVoEvan74 Active Member

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    Sorry, a correction. The TiVo is NOT always recording. For those of you who don't like the sound or want it lessened over night, the trick of putting TiVo on a channel that you don't receive stops the recording!

    Still, it's of limited relevance to this issue, unless having an actual recording going on (as opposed to live buffer) invokes a different part of the software code-- or that a difference in quality being set changes things some how.
     
  20. WhiskeyTango

    WhiskeyTango New Member

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    Sep 20, 2006
    New Jersey
    I have a DRT-800 and had the 'Save Failed' problem a few months ago. I noticed the problem seemed to happen when I went back to Live TV while burning to the disk. I tried keeping the Tivo menu on-screen while recording and the problem stopped. It was a bit of a hassle if the recording took longer than the 15 minutes or whatever time the menu stays on before reverting back to Live TV. I don't know how or why but the fails have seemed to have stopped whether the menu is up or not now. I'm not sure if this 'solution' is actually the reason the failures stopped but it may be worth trying if your other option is a useless DVD burner.
     

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