Advertisements SAME STORY HERE: I've burned 40+ DVDs in the last 4 months, then a couple days ago it stopped working. The error message was "your program(s) could not be saved because of an internal error." I called TiVo customer service and they had me re-boot, which did not help. Then they had me try burning more dvds, since "you can expect a certain number of dvds to fail." At that point I had already had 7 dvds fail (approved brands, plus the one that came with the machine.) Nothing they suggested has worked. I mentioned this community chat thread and their response was that it was people using the wrong brands of dvds. They want me to mail back my unit and they will send me a refurbished one. I just hope I can download my shows from the old machine to the new one. Does it seem odd that for 3 out of 4 of my calls to customer service, the same individual answered the phone? It makes me think their customer service dept. is rather small, and so far, unhelpful.