Humax DVD "Saving Failed"

Discussion in 'DVD TiVo Units (Archive)' started by sirrob1, Dec 29, 2004.

  1. Apr 12, 2005 #41 of 130
    Frannie

    Frannie New Member

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    Apr 12, 2005

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    SAME STORY HERE: I've burned 40+ DVDs in the last 4 months, then a couple days ago it stopped working. The error message was "your program(s) could not be saved because of an internal error." I called TiVo customer service and they had me re-boot, which did not help. Then they had me try burning more dvds, since "you can expect a certain number of dvds to fail." At that point I had already had 7 dvds fail (approved brands, plus the one that came with the machine.)

    Nothing they suggested has worked. I mentioned this community chat thread and their response was that it was people using the wrong brands of dvds. They want me to mail back my unit and they will send me a refurbished one.

    I just hope I can download my shows from the old machine to the new one.

    Does it seem odd that for 3 out of 4 of my calls to customer service, the same individual answered the phone? It makes me think their customer service dept. is rather small, and so far, unhelpful.
     
  2. Apr 19, 2005 #42 of 130
    Greenwing

    Greenwing New Member

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    Dec 21, 2001
    NC, USA
    I've had mine since around Dec. 2004...Haven't had any problems other than picture quality and lack of info for PPV movies...

    My unit was not plugged into the phone line for some time, but has been now for a month or so...I'll try the powering off thing to see if that helps...I have already tried 2 different brands of DVDs that worked previously...

    This machine sucks in my opinion...The TiVo interface is OK, but coasters don't play well...:)
     
  3. Apr 19, 2005 #43 of 130
    ashu

    ashu User title defunct

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    Nov 8, 2002
    MD
    Hmm - mine has been burning crappy LiquidVideo disks at 2X (they're so bad, the outer tracks skip in the best players! Even when burnt in a PC drive!), average (and 1-year-old) Memorex discs at 4X and new Fuji's (Taiyo Yuden - MIJ's!) at 8X-ish quite flawlessly so far. Fingers crossed.
     
  4. Apr 20, 2005 #44 of 130
    Frannie

    Frannie New Member

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    Apr 12, 2005
    Update on downloading error: I isolated the problem down to one TV show, and one particular episode. No idea why it this episode produces the TiVo error message. Looking back on this 'saving failure' thread - it appears other people had similiar problems with certain TV shows/episodes. Now it's working just fine, glad I did not do an exchange! Wonder why the TiVo customer service people aren't aware of this problem. I'll call an update them.
     
  5. Apr 20, 2005 #45 of 130
    Greenwing

    Greenwing New Member

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    Dec 21, 2001
    NC, USA

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  6. Dec 5, 2005 #46 of 130
    domlot

    domlot New Member

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    Dec 5, 2005
    I'm in the same boat. I wish I would have read these posts before I bought this unit. Either a defect in the Hardware or Firmware. My guess - Firmware.
     
  7. Dec 5, 2005 #47 of 130
    Kaokulk

    Kaokulk New Member

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    Feb 5, 2002
    Indiana,...
    An update... my Humax works fine. I finally (what was it... 4th unit?) has worked flawlessly since I got it.

    I'm just worried that we'll get another firmware update...
     
  8. Dec 6, 2005 #48 of 130
    dipas

    dipas New Member

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    Dec 2, 2005
    I have a TiVo RS-TX20 and recently it has started rebooting the whole system when it is almost 98% done with the DVD recording. I can still record DVDs sometimes -- about every 4th DVD recording is successful. I have still not been able to identify the source of the problem. Has anyone else experienced this?

    I discovered that if you delete some programs from the harddrive, you seem to have more successes with DVD recording. As soon as your HD fills up the problem starts again. This is still strange because it is hard to guess the point at which you need to start erasing programs just to make your DVD work! This does not happen with my friend's TiVo even though she has more programs recorded than I do. I am guessing it is because she does not mark them as "Keep until I delete" and lets TiVo delete them when the need arises.

    I called TiVo but they did not believe that it could be a software problem.
     
  9. Dec 30, 2005 #49 of 130
    toreth

    toreth New Member

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    Nov 18, 2005
    I can so relate to this. I've had my Humax DTR 800 since Jan 05. When I first tried it I had the same problem. I found that if I use certain dvd's I had no problem until that latest firmware update. Now it doesn't matter what I use, I still have problems. Even rebooting doesn't always help. The only thing that seems to work more often is TDK DVD-RW or be sure to only save a program that is less than 50% of the disc. The thing that really burns me is that no one (Tivo or Humax) cares. The only response I've received from either is to reboot or use TDK discs. How do we get them to address the problem?
     
  10. Dec 31, 2005 #50 of 130
    kemajor

    kemajor Member

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    Wichita, KS
    Almost all of the experiences in this thread are exactly the same kind I've had. I suppose I have no choice but to go ahead and switch the unit out (what a pain).

    It sure would be nice to hear from someone at Humax or Tivo just acknowledging that there have been several reports of similar issues and they are being looked into. I know this is extremely unlikely, but it would still be nice :)

    Fortunately, Humax is honoring the warranty regardless of the purchase date, perhaps this suggests they do know there is a problem with early units?

    - Kelly
     
  11. Jan 9, 2006 #51 of 130
    ronholl

    ronholl New Member

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    Feb 26, 2003
    So, after having few problems burning DVD's since getting my refurbished unit around 2 months ago, I now have this problem. Most DVD's I burn now don't complete due to the "internal error". I tried the RW DVD that came with the unit and that too failed. Tried shows that aren't mixed in quality. Had a success and then had trouble even burning a single show. Perhaps a lens cleaner would help. I expect to get a replacement box but am unsure if that will help.
     
  12. Jan 9, 2006 #52 of 130
    ronholl

    ronholl New Member

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    Feb 26, 2003
    Might be the final word from me on this subject. I have around 23 shows on my Humax ranging from being recorded on 12/6 through 1/9. There were 4 shows recorded last Thursday (1/5). These 4 shows result in the "internal error" message. I found by experimenting with the RW disk that came with it that all combinations that excluded these shows worked and any of these individually or with other shows.

    I have no idea what could be wrong with these 4 shows. They all look very good. Really strange. Knowing this though, I believe it is isolated and I called support back and told them to cancel the replacement machine they were going to send to me.

    Hopefully this won't happen again but if it does I will work it with the RW before I waste 15 disks! Good luck to you all.

    Ron
     
  13. Jan 9, 2006 #53 of 130
    HIHZia

    HIHZia Mad Turk

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    Since it hasn't been made clear I thought I'd add that maybe a hard reset will solve some of these problems. The procedure recommended to me was to unplug the phone line and the power for at least five minutes and then let it reboot. It seems this solves some problems better than a menu reboot or a shot unplug time.

    Just a thought.
     
  14. Jan 18, 2006 #54 of 130
    theandrews

    theandrews New Member

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    Dec 7, 2004
    Allentown, Pa
    My Humax DRT 800 Tivo 80 hour was burning 16X DVD-R discs just fine, that is until today. I have in just over a year burnt close to 300 DVDs. I bought a spindle of Memorex 100 DVD-R discs from Best Buy a few weeks ago and have burnt about 20 of them without issue. The last 10 discs have not worked failing everytime at approx 11% complete creating COASTERS. I bought this unit brand new just over 1 year ago. I now get, when trying to burn programs to DVD the following error, "Your program could not be saved because of an internal error". I have turned off the unit, waited 1 minute and plugged back in and get the same result. I have tried a manual update and still get the same thing. The units software version - 7.2.1-elm-01-2-595, Tivo Service Level - C:021406, DVD Drive Firmware Version - DVD-RW DVR-108RZ 1.15. Any help would be GREATLy appreciated.
     
  15. Jan 19, 2006 #55 of 130
    b5ver

    b5ver TivoPup

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    Jan 16, 2005
    Arlingtax, VA
    ^...what he said.

    Yes, please any help?

    Or is there an alternative box out there that is comparable to the Humaxtivo?
     
  16. Jan 19, 2006 #56 of 130
    ronholl

    ronholl New Member

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    Feb 26, 2003
    I posted above. I had 4 programs all recorded the same day which caused this condition. Once I realized this, I removed them from the DVD's I was trying to burn. Had around 11 bad DVD's burned with like 1 good one in the middle (didn't include the bad guys). Seems that something in the video or the tivo file is causing this. Probably a fairly generic message that may mean quite a few things. Would be nice to know the conditions that cause it and what is wrong with the shows I recorded to make it crap out like this.

    I finally used the DVD-RW that came with it to burn different shows to help identify the problem.

    Good luck!
     
  17. Jan 21, 2006 #57 of 130
    Tek34

    Tek34 New Member

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    Jan 21, 2006
    I'm on my second Humax DRT800 and I have burned 300+ DVD-R successfully, and likely 30-40 or more unsuccessfully. My experiences so far:

    1.) Once you get one unsuccessful burn due to an internal error, your chances of getting subsequent failures, without rebooting your system, are high. I now perform a hard reset, unplugging my machine for two minutes, after every burn failure. Rebooting seems to solve most burning issues not related to a specific, 'bad' recording.

    2.) A specific program recording that caused a burn failure can often continue to be a problem and not be successfully burned (despite rebooting). ( The majority of my burn failures fall into point #1 or #2. My overall successful burn percentage after rebooting and per unique recording is much more acceptable than the initial numbers may seem to indicate. )

    (Possible remedies for #2:)
    2a.) Failures to burn specific recordings to sometimes work on DVD-RWs when they won't work on DVD-Rs. Perhaps a different brand of media will help these 'problem' recordings as well.

    2b.) Deleting the recording and retaping a repeat airing of the same program had a near 100% success rate for me, lending evidence towards the specific problematic recording theory mentioned above.

    2c.) Sometimes the combination of recordings selected to be burned together can alter its success. Two recordings that failed multiple times to be burned together (2x, 1:00 high quality recordings.), burned fine when combined individually with alternate 1:00 high quality recordings. This is a good test too to determine which recording may be problematic for burning.

    2d.) Attempting to burn the same recordings that previously failed, seem more likely to fail again when tried in succession, than if you successfully burn different recordings and then go back and retry the same combination of recordings that failed. I'm not sure if this could be due something being refreshed in the burning process or if by altering the space or the storage of the unit (I usually delete recordings after a successful DVD-R burn), that the change can positively effect a previously problematic burn.

    2e.) If two burn attempts using the same recordings fail at around the same completion percentage it likely indicates a problem with that specific recording, and subsequent burn attempts will fail at the same point in time as well. Another way to determine if this may be the case, if you don't want to sit there and watch for a failure, is to compare your two newly manufactured 'coasters'. If the treads (portion of the disk burned) look the same then they failed at the same point in the burning process.

    3.) I have yet to be able to draw any tangible conculsions of failures due to space used or unused on the recorder, activity performed on the recorder during burning, or any software upgrade. While some of these aspects may cause an initial burn failure, most repeat failures seem to be the result of the lack of rebooting, or a specific problematic recording or recordings.
     
  18. Jan 22, 2006 #58 of 130
    orr

    orr New Member

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    Nov 21, 2005
    All -
    Look around this thread/forum. So many people with essentially the same problem. Units (usually) burn some DVD's OK, then stops, and burning becomes erratic or stops. Some of the "workarounds" (that work *sometimes*) are to only use the HD partly, or the DVD partly - in essence suggesting not getting full use of the unit.
    I admit I am biased (have a problem unit also - same symptoms) but it sounds like a classic case of a defective product (SW, HW or both). What's more, it sounds like Tivo/Humax know this.

    Someone (" toreth") here said: "The thing that really burns me is that no one (Tivo or Humax) cares. The only response I've received from either is to reboot or use TDK discs. How do we get them to address the problem?"

    I am guessing a class-action suit for lost time, lost Media, and maybe even lost content is sure to get their attention, and fast.

    Michael Orr
    :mad:
     
  19. Jan 22, 2006 #59 of 130
    kemajor

    kemajor Member

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    Jan 1, 2003
    Wichita, KS
    Tek34,

    Your experiences all mirror mine exactly. Until recently that is, when my burner failed completely. I've just received a replacement unit and I was hoping that these problems were going to be resolved. After reading this thread and your message, I'm not holding out much hope.

    At least the replacement unit will burn some of the time...

    Thanks for your detailed post, perhaps it will get the attention of someone at Tivo/Humax and they will do something about these issues.

    - Kelly

    PS: Sadly, now that I have the replacement unit and can burn DVD's again I now have the double click issue which I never had before. Grrrrrrr. :(
     
  20. Jan 23, 2006 #60 of 130
    Tek34

    Tek34 New Member

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    Jan 21, 2006
    I'm currently happy to report that I have had success burning even my problematic program recordings, mentioned in point 2a. in my previous post, by changing media types. Two of my problem recordings that produced multiple 'coasters', both burned successfully on their first tries using TDK 8x DVD-Rs ($17 on sale for 50 pk at Circuit City). Perhaps by keeping a varieity of DVD brands on hand, and rebooting when needed we can prolong the useful life of this model. I've heard TDK, Sony, and Verbatim were reccommeded for this recorder.
     

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