HR10-250 Rebooting - Going Bad?

Discussion in 'DirecTV TiVo Powered PVRs & Receivers' started by cwpomeroy, Sep 5, 2006.

  1. Rych6896

    Rych6896 New Member

    Nov 26, 2002


    I'm having this issue also... Mine reboots around 9:50Pm once or twice a week.
    Also I've noticed this box as well as my older t60 have been starting their recordings 1 to 3 minutes late.
  2. kanderna

    kanderna New Member

    Nov 25, 2003
    Sorry to bring this thread back to life, but are people still having this issue? I haven't noticed any reboots (I don't watch normal TV on this unit, but it does the majority of my recording), but I've noticed 14 missed recordings because "the power was out" since Oct. 15. I have 6.3, but not sure when I received it. It appears as though the "Clear program data" option will fix it, but has anyone heard of a root cause? I mean, for all of us to be having this problem it must have been a faulty download or something right?
  3. gcavallo

    gcavallo New Member

    Jan 3, 2004
    Davidson, NC
    My HR10-250 suddenly started rebooting non-stop on Thursday afternoon and gets into a death loop. It starts with the "Powering Ups" screen and then advances to the DirecTV "Almost there" screen and then starts a never ending reboot cycle. I had no problem at all with this unit until this happened.

    I called DirctV service and they immediately stated that they would ship me a new replacement unit by FedEx. The problem seemed to occur just as many users started to post about the rebooting issue.
  4. ravedog

    ravedog New Member

    Apr 23, 2003

    Whoa! They said they'd send u out a new 10-250??? I was told that they would only give us the new DirectTV branded HD DVR.
  5. henryld

    henryld New Member

    Aug 15, 2005
    Friendswood, Tx


    Mine just rebooted again. This is the 4th or 5th time in the 3 weeks I have had 6.3a. It never did this before the upgrade. Seems to happen mostly on the weekends while watching sports OTA on both tunners. I also have the audio dropout problem, mainly on Fox OTA, and a few other minor issues. My unit is only about 14 months old, with moderate use, so I hope it is not a HDD problem.
  6. lynesjc

    lynesjc New Member

    Feb 10, 2005
    Mine spontaneously rebooted for the first time Thurs. night and did it again on Sat. evening. It's possibly it could've been doing it before during the day when I'm not home.

    Weird and extremely annoying.
  7. SkersR1

    SkersR1 New Member

    Jan 2, 2005
    Lincoln, NE
    I just received my replacement HR10-250. I haven't been home to set it up yet though. Just wondering if you think it might have the 6.3 on it or would it have the 3.1 on it. Also, if it has the 3.1 on it, when it calls in to activate the DVR service will that trigger it to download the 6.3?
  8. majones

    majones Enhanced Member

    Sep 6, 2001
    There's a good chance it will have 3.1.5 on it.

    The initial call made to activate the unit won't get it to 6.3. After the initial activation, however, you can disconnect the phone line to keep it from installing 6.3. After a couple of weeks you'll start getting the nag messages, but that's it.
  9. SkersR1

    SkersR1 New Member

    Jan 2, 2005
    Lincoln, NE
    Thank You - Got home and hooked it up & it has 3.1 on it :)
  10. BobDarrow

    BobDarrow New Member

    Oct 8, 2002
    My TiVo began freezing and stuttering during playback of hi-def recorded programs within a couple days of the software update that gave me folders. Last night - Tues 11/7 - it froze for 10 seconds, then began an endless series of re-boots.

    After unplugging, the unit behaved until tonight. It began the same behavior, except that it would not behave at all even after a several minute unplug.

    Anyone think this is related to the software upgrade? Or is it just premature failure. My unit is less than 1 year old.

    (I rent from DirecTV, so am getting a replacement FedEx for free.)
  11. helmdawg

    helmdawg New Member

    Oct 6, 2006
    I agree with Joe Tivo. I now have 6.3a and did a clear data and to do and I haven't had one reboot. I used to reboot a few times a week.
  12. ravedog

    ravedog New Member

    Apr 23, 2003
    I totally wiped out the unit (about 8 weeks ago)... and now the rebooting is back. Took a while but it's definately back. :(
  13. Pilot20

    Pilot20 New Member

    Mar 5, 2005
    I've had my HR10-250 for a little over two years, and it has worked without issues. I received the 6.3a update 3 weeks ago, and the unit has still performed well, until yesterday.

    The video and audio went out for a few seconds and a banner came on the screen that said "poor signal". I was using a sat tuner at the time. I had never seen that message before and the weather was perfect. I checked the sat signal strength and everything was above 90%.

    Then this morning at 8:15, the unit spontaneously rebooted. That is the first time in two years of usage that I am aware of any reboot that wasn't initiated by me.

    It is frustrating trying to troubleshoot these issues since you don't know if it's hardware or software related.

    I guess I will do the "clear program data and to do list" and see if that helps.
  14. Budget_HT

    Budget_HT Heavy User (of TiVo)

    Jan 2, 2001
    Renton, WA
    My HR10-250 that has 6.3a loaded went through one (and only one) reboot about 3 weeks ago, and no problems since except the audio dropouts.

    Pilot20, perhaps before you jump to a clear and delete, you may want to wait a while and see if there are any more problems.

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