HR10-250 Overheating Error

Discussion in 'DirecTV TiVo Powered PVRs & Receivers' started by cmachine, Jul 30, 2007.

  1. cmachine

    cmachine New Member

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    Jul 30, 2007
    Hey guys Ive lurked here for a long time and purchased my 10250 preorder. Ive had no trouble up until now, anyone seen this error and have any input? Ive opened the Tivo and assured that it was clean and the fan is working properly but it still will not start up.

    "The internal temperature was too high. The DVR has been shut down to avoid damage to the hardware."
     
  2. JimSpence

    JimSpence Just hangin'

    30,905
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    Sep 19, 2001
    Binghamton, NY
    Can you check the system info screen to tell us the exact temperature? How old is this HR10? Does the unit have good ventilation?
     
  3. cmachine

    cmachine New Member

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    Jul 30, 2007
    Whats strange is I seem to be having an HDMI hand off issue that affects the temperature reading in the settings menu. Idling normally I read 38c but once I start getting audio popping and cracking and the tivo will not respond to commands the temp fluctuates to about 50c - 80c. Up until now I have been using component outputs and recently upgraded displays that has HDMI connections. I have seen this error once before when I was still on the component connection but has now made the Tivo unusable.

    I cant recall how old the unit is.
     
  4. cmachine

    cmachine New Member

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    Jul 30, 2007
    I reconnected the Tivo to the display with component cables and within a few seconds same trouble audio popping and cracking, frozen video then overheating error. I would guess the overheating is intermittent and causing the audio and video issues. I thought it was isolated to the HDMI but I guess not.
     
  5. stivovance

    stivovance New Member

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    Feb 12, 2003
    Chicago
    You should send it in to CCS http://www.ccscorporation.net/ and see if they can fix it, they do excellent work.
     
  6. cmachine

    cmachine New Member

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    Jul 30, 2007
    Thanks, I shot an email to CCS to see what they had to say.
     
  7. gaspanic

    gaspanic New Member

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    Jul 7, 2003
    Maryland
    My parents just got the same error on their HR10 a few days ago. They got it the first week they came out. I cleaned it out and checked the fan everything seems to be working fine, but the error doesn't go away.

    The error comes up right after starting up so you can't access any menus to see if the temp is actually high.
     
  8. cmachine

    cmachine New Member

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    Jul 30, 2007

    I opened my case and put an external fan pointing at the tivo so I could get it to stay up long enough to monitor the temp in settings. Otherwise mine would shut down during the sat signal aquisition.

    I got an email back from CCS and they said it was "likley fixable" so it looks like I am going to send it off in the AM.
     
  9. tlrowley

    tlrowley Quilt Geek

    2,140
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    Jun 10, 2004
    Lancaster, PA
    I was having the high temperature problem on my very early model HR10-250 last month. I read the troubleshooting page on weaknees, and they suggested power supply as a possible problem. I ordered the new power supply, replaced it in about 5 minutes, and I've been up and running successfully ever since.

    I'm holding off on replacing my D* TiVos as long as possible :D

    Good luck,
    Tracey
     
  10. drewba

    drewba New Member

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    Nov 25, 2000
    Renton, WA
  11. cmachine

    cmachine New Member

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    Jul 30, 2007
    Thanks guys!!! Power supply is in route. :up:
     
  12. dbuchthal

    dbuchthal New Member

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    Dec 25, 2001
    FWIW, when this happened on my old DirecTiVo (non-HD) box, it was a failing fan. (You could actually see the fan "stuttering" as it rotated.) It was a bit tricky to find a fan the right size, but once i did, it was a very easy swap-out.
     

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