Last Sunday night my HR10-250 started acting very strange. The picture would freeze, go to black, come back on then freeze again. I did a reboot and when it came back I got the insert your access card message. A few minutes later is told me my DVR service wasn't activated. Upon another reboot I had the freezing issue again. The odd thing is I can still watch recorded shows apparently without issue. This freezing happens on both tuners. So do you think it's a 6.3 issue, dying hard drive, both tuners dying? The box is currently in the process of "cleaning settings" If that doesn't work I'll do the "clean all" Any other ideas as to what might be going on? I can't find my exact symptoms anywhere. I'm scheduled to get an HR20 monday and already have an H20. I was hoping to hang onto the HR10-250 and use it in my bedroom.