HR10-250 and MPEG4; Upgrade Offer

Discussion in 'DirecTV TiVo Powered PVRs & Receivers' started by ebonovic, Aug 3, 2007.

  1. Aug 16, 2007 #141 of 1693
    Squidmark

    Squidmark New Member

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    Aug 13, 2007

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    I absolutely have been reading this thread. Multiple times. I guess my point is, as a customer I shouldn't HAVE to call 3-4-5-6 times. One call is what it should take. Otherwise I'm the one who's begging instead of D* to keep me as a customer.

    If you like the roulette game, have at it. Personally, 2 hours of my time is better spent than on the phone pleading my case to a company who is trying to extort money from me.

    SM
     
  2. Aug 16, 2007 #142 of 1693
    pendragn

    pendragn Well-Known Member

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    Ames Iowa
    Okay, gotcha. We agree it shouldn't take more than one call. The unfortunate reality is that it does. :(

    tk
     
  3. Aug 16, 2007 #143 of 1693
    Squidmark

    Squidmark New Member

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    tk,

    I agree. I didn't mean to imply you wouldn't eventually get something but I hate to see people give up after 3-4 attempts. I almost did. When I played the cancel card it got me right where I needed to be.

    I'm sitting here with the installers as we speak.

    SM
     
  4. Aug 16, 2007 #144 of 1693
    pendragn

    pendragn Well-Known Member

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    When I called I thought about going that route, but I was afraid they'd call my bluff and cancel my account.

    tk
     
  5. Aug 16, 2007 #145 of 1693
    unclejon

    unclejon New Member

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    Feb 5, 2003

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    I'm moving in a few weeks and wanted to add an HR20 to our existing HR10 as part of their movers program so we can have two DVRs (and we should be able to get good OTA for the HR10 in the new location). At first the CSR told me $299 to lease an HR20 (or $700 to buy one), I said no (and mentioned I'm not in contract and can switch to Comcast), then he came back with the $19.95 offer but wanted me to give up the HR10 (I told him no and that I paid a lot of money for it), then he came back and said I could keep my old one too with a two-year deal.

    Having read through these forums, I knew what I could reasonably expect to get from DTV, and that's really all I wanted -- but what a hassle.
     
  6. Aug 16, 2007 #146 of 1693
    HDenthusiast35

    HDenthusiast35 New Member

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    Aug 16, 2007
    Just a comment here about my experience with trying to get the HR20 upgrade.

    7 phone calls over two days has produced the same result each time, that being $299 + $19.99 S&H to upgrade each of my 2 HR10-250's. Requests that I be transferred to retention have had no effect. Indicating to each of the representatives that "I'm about to become a cable customer at these prices" (and I wasn't kidding), had no impact either. $638 to upgrade just isn't worth it to me, so unless I find a way to lower the costs on this, it's bye-bye D* in December when my 2 year commitment is up.

    I'm open to any suggestions...
     
  7. Aug 16, 2007 #147 of 1693
    dswallow

    dswallow Save the ModeratŠ¾r TCF Club

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    Don't wait until December. Do it now. Call your cable company and schedule an installation then call and cancel your DirecTV service at the end of the current billing period.

    You're only going to have to pay 3 or 4 months prorated of the 2-year-commitment penalty... $300/24 or $12.50/month of the remainder of the commitment period.

    Now they'll take you seriously and if they're going to try to keep you by offering a deal, they'll do it.
     
  8. Aug 17, 2007 #148 of 1693
    Ein

    Ein New Member

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    If your contract is up, why cancel it for few days if they do call your bluff. It's not like your burning the bridge. Call back a few days, they will be glade to take you back.

    I cancelled one of my account with them years ago and still getting the "please come back" junk mails from them all these years. :)
     
  9. Aug 17, 2007 #149 of 1693
    henryld

    henryld New Member

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    Aug 15, 2005
    Friendswood, Tx
    My best offer so far, after three calls to retention, is $99 + $19.99 S&H with a $50 bill credit. I recently received a $15.99 a month credit for one year (long story) so that might factor into the offers I've received. BTW, this is for an HR20 and Slimline; my current equipment is owned (HR10-250 & 3lnb) and under no commitment.
     
  10. Aug 17, 2007 #150 of 1693
    pendragn

    pendragn Well-Known Member

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    For one, I don't want to be without service. :) It's sad, but I would miss it. And I'd have to explain it to my wife, and they may call my bluff again and not beg me to come back. I am not a risk taker at all, so that approach wouldn't have worked very well for me.

    I only had to call twice, so the experience wasn't too bad for me. I had it much easier than some other folks did.

    tk
     
  11. Aug 17, 2007 #151 of 1693
    dswallow

    dswallow Save the ModeratŠ¾r TCF Club

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    When you cancel your account, you can tell them when to do it. So you didn't need to be out of service for a period of time. You could've just canceled the account as of the last date of the billing period you've already paid for, or even picked a date some arbitrary period of time into the future to have it happen, giving you enough time to get something else installed (or to negotiate as a person who just canceled).
     
  12. Aug 17, 2007 #152 of 1693
    girardina

    girardina New Member

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    May 31, 2004
    I'm happy to say that I was able to get the upgrade/installation/relocation of existing equipment for the $19 shipping-and-handling charge. It took two calls and an e-mail message but it all worked out in the end. And I'll have the new box in place two days before the new HD channels come on-line.

    Thanks to all for posting your tips, advice, and experiences.

    Anthony
     
  13. Aug 17, 2007 #153 of 1693
    jlmza2350

    jlmza2350 New Member

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    Nov 16, 2004
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    I called this morning and talked to retention. After going round and round with the agent she offered to replace both HR10's with HR20's for no charge. She billed my account $99.00 for each and then credited my account right back.

    I am a very long time customer and my monthly bill is around $90.00

    I will miss the TIVO interface and the DLB feature....
     
  14. Aug 17, 2007 #154 of 1693
    JoeTiVo

    JoeTiVo New DirecTivo, when?

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    Jun 25, 2001
    Pewaukee, WI
    Yes, you will. I've had my two HR20s for a week now. While I fully expect to 'get the job done' with them, they are no were near as user friendly and reliable as my trusty Tivo. You have to do what you have to do though, to get the new HD stations.

    I'm still hoping the two parties get together and come up with an MPEG4 Tivo.
     
  15. Aug 17, 2007 #155 of 1693
    evilklown

    evilklown New Member

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    Jun 14, 2005
    Their offer to me to replace my HD tivo box(hr10-250),,,

    1 year of HD free.
    $10 off a month of bill for a year.
    6 months of 3 movie channels free.
    Free HD dvr box,but $19.95 shipping.
    2 year commitment.(yuck)..


    I did it,Good bye Tivo...............................................
     
  16. Aug 18, 2007 #156 of 1693
    milominderbinder

    milominderbinder New Member

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  17. Aug 18, 2007 #157 of 1693
    evilklown

    evilklown New Member

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    Jun 14, 2005
    yep, my buy it now is $189.00
     
  18. Aug 20, 2007 #158 of 1693
    eddieb4me

    eddieb4me New Member

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    Jan 15, 2005
    My HR10-250 was beginning to act up (I think the hard drive's about to go), so I went out to Costco and bought me an HR20 today. But after reading this thread, I decided to call DTV and try to get one for the $19.95 S & H. I'm a 9 year DTV customer and have spent over $11k with these guys in that time, so I figured if anyone deserves to get this thing for free, it was me.

    Called and they wouldn't budge on the $299.99 price. Waited and called again 45 minutes later and the same story. I told they guy I was a 9 year customer and all that, so he said he'd transfer me to another department that has more latitude with upgrades. Real nice guy I got in this new department, but he gave me the same $299.99 price. Geez! I gave him the customer loyalty song and dance and, also mentioned the fact that he's trying to charge a very loyal customer more for this box than Joe Blow would have to pay walking into his local Costco. The guy didn't care.

    So I asked for Retention. Told them I knew people were getting this deal and if anyone deserved it, it was me. And I asked her why I was being treated like this. She said one moment, hit a few keys on the keyboard, and about 3-4 seconds later said I could have the HR20 for the $19.95 S&H.

    So I think you need to get to the Retention department and let them know that you know people who have gotten this deal, so you know they can give it to you. I think that's your best chance. Kinda ticks me off though that they play these games and try to rip you off unless you are adamant about it. They should just have a standard upgrade policy and give it to everybody instead of just the guys that find out about it.
     
  19. Aug 20, 2007 #159 of 1693
    milominderbinder

    milominderbinder New Member

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    eddie,

    The next step is to sell the HR10 while you can still get something for them on eBay...

    - Craig
     
  20. Aug 20, 2007 #160 of 1693
    atlantadan

    atlantadan New Member

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    Aug 8, 2005
    To all, thanks for posting up your experiences. It's time for me to pull the trigger

    Last time I did this, I called retention directly and bypassed the CSR's, and got the deal everybody else was getting.

    Does anybody know the direct phone number for the Retention dept? or is this not available now and you have to go through a CSR first

    Thanks in advance for the help
     

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