HR10-250 and MPEG4; Upgrade Offer

Discussion in 'DirecTV TiVo Powered PVRs & Receivers' started by ebonovic, Aug 3, 2007.

  1. Aug 15, 2007 #121 of 1693
    newsposter

    newsposter Poster of News

    35,614
    65
    Aug 18, 2002
    SE PA

    Advertisements

    well even they have a boss!
     
  2. Aug 15, 2007 #122 of 1693
    pendragn

    pendragn Well-Known Member

    12,963
    365
    Jan 21, 2001
    Ames Iowa
    I called back an hour later and got Rhonda. She took care of me. An HR20, 5 LNB dish and installation for $19.95. I did agree to the two year committment.

    tk
     
  3. Aug 15, 2007 #123 of 1693
    milominderbinder

    milominderbinder New Member

    434
    0
    Dec 18, 2006
    Chicagoland
    As of today HR10's are still fetching $150 to $250 plus about $25 to cover shipping. Remote, access card, manual, great condition, and cables help bring up the price. Upgraded units are higher. Broken units sell for around $50 + $25.

    eBay HR10 Listings

    You should be able to factor in recouping at least $150 into your decision. Over 200 sold in the past 2 weeks so it is a solid market as of today.

    - Craig
     
  4. Aug 15, 2007 #124 of 1693
    IOTP

    IOTP New Member

    332
    0
    Aug 7, 2001
    Desert...
    Folks keep this in mind..

    When you call them and try to deal, they are making notes on your account. Do not be fooled by this. They know what the deals are. They know what they can offer based on your time as a customer, if you have a late payment on your bill etc.

    I replaced 1 HR10-250 for the $19.99, plus new MPEG4 dish, and free HBO/SHOW for 6 months. I am going to try and get my other HR10 replaced in the next week.

    I'll let you know my results.
     
  5. Aug 15, 2007 #125 of 1693
    dswallow

    dswallow Save the ModeratŠ¾r TCF Club

    56,016
    6,520
    Dec 3, 2000
    Long...

    Advertisements

    The only way to deal with retention is to be willing to follow through and cancel your service if you don't get an acceptable offer. Know going in what you will settle for and what you won't.

    The other thing to do is to call only during business hours; make sure you get the first tier of retention folks, not the night crew. It seems the business day crew, in general, is able to do more, or perhaps just has easier access to a supervisor to authorize more, etc.

    And frankly I don't think the "commitment" matters one bit to negotiate. It's not an insurmountable cost to just pay the pro-rated penalty to cancel service if you don't get a decent deal. But again, just be willing to take that step before you call to negotiate.
     
  6. Aug 15, 2007 #126 of 1693
    kwstump

    kwstump New Member

    9
    0
    Apr 24, 2004
    Dallas, TX
    I was just able to get the 19.99+tax deal and have my HDTivo relocated to a secondary room. The First Call was no luck and was offered the 299 over three months. Called back in a few minutes and a nice lady offered the 99 and turn in the old receiver, after a few minutes of talking she offered me to only pay the shipping, relocate my existing receiver, and install a new dish.

    Thanks for the info All!!
     
  7. Aug 16, 2007 #127 of 1693
    wallyj

    wallyj New Member

    41
    0
    Jun 2, 2004
    Ft Worth, TX
    After 2 frustrating calls, I sent an email outlining what i wanted. Got a call back the same day from a polite, well informed woman who gave me 2 HR20's for the $19.99 shipping. Arranged my install and dish upgrade too. Won't be installed for another week though.
     
  8. Aug 16, 2007 #128 of 1693
    Squidmark

    Squidmark New Member

    6
    0
    Aug 13, 2007
    Doug's right which makes the magic number of calls ONE. If you cut to the chase and cancel service it's the fastest route to the best offer. Several calls to the CSRs don't seem to be getting anyone anywhere and your frustration level will go through the roof.

    SM
     
  9. Aug 16, 2007 #129 of 1693
    pendragn

    pendragn Well-Known Member

    12,963
    365
    Jan 21, 2001
    Ames Iowa
    Have you been reading this thread? It absolutely has gotten people exactly what they want, myself included. I can't retention once, got the $99 deal and declined it. I called back in an hour and got the $20 deal I was looking for. Tell me how several calls didn't get me anywhere? It got me exactly what I wanted.

    tk
     
  10. Aug 16, 2007 #130 of 1693
    HalfFull

    HalfFull New Member

    18
    0
    Apr 16, 2004
    The way Directv operates just floors me.

    I had been a good customer for years with D* and wanted to upgrade to the HR20. Spoke to a couple of people, including retention, and the best they would do (week ago) was $149 plus I had to give them my owned HR10-250. Told them that many were getting the new receiver for $19.95 shipping but they would not budge. Before hanging up, told them that I would be going to E* and would be calling back shortly there after to cancel Directv. Retention didn't seem impressed.

    Last Saturday, I had E* installed with HD DVR, free HD for 10 months, and free movie channel. When I called D* that night, retention rep said "I can't believe that the rep you talked to last week wouldn't give you the $19.95 deal...I will certainly be informing his supervisor!" He told me he would give me the HR20 for free and I said it was too late. He then asked, "what will it take for you to remain with D*" :rolleyes:

    On a side note, I like the VIP622 with the external storage...not a TIVO, but not bad!
     
  11. Aug 16, 2007 #131 of 1693
    pendragn

    pendragn Well-Known Member

    12,963
    365
    Jan 21, 2001
    Ames Iowa
    If the VIP622 could record two OTA programs at the same time, or if I could get the network stations in HD from DishNetwork I would have had one months ago. A couple of my friends have them and they are very nice boxes.

    tk
     
  12. Aug 16, 2007 #132 of 1693
    girardina

    girardina New Member

    3
    0
    May 31, 2004
    Hi,

    I'm interested in doing the upgrade but not for $299. So far, they've offered to take $100 off but that pales in comparison with the folks who're only paying for shipping and handling. Any any tips for getting a better deal?

    BTW, I'm a long time customer and I also subscribe to the hi-def NFL/Superfan package so I'd like to think they can do more.

    Thanks,

    Anthony
     
  13. Aug 16, 2007 #133 of 1693
    Anubys

    Anubys All About Footwork

    30,633
    1,526
    Jul 16, 2004
    Fairfax...
    first post in 3 years? something doesn't add up...

    short answer: yes. happy reading DBStalk
     
  14. Aug 16, 2007 #134 of 1693
    pendragn

    pendragn Well-Known Member

    12,963
    365
    Jan 21, 2001
    Ames Iowa
    He might have signed up to read the Happy Hour since it's subscriber only.

    tk
     
  15. Aug 16, 2007 #135 of 1693
    ebonovic

    ebonovic has gone his way...

    11,164
    0
    Jul 24, 2001
    Tinley...
    It's DBSTalk, not DBS Forum... that is a different site (even though you linked the correct one)
     
  16. Aug 16, 2007 #136 of 1693
    Anubys

    Anubys All About Footwork

    30,633
    1,526
    Jul 16, 2004
    Fairfax...
    sorry...I meant the Forum that is called DBS...honest! I'll edit my post...
     
  17. Aug 16, 2007 #137 of 1693
    ebonovic

    ebonovic has gone his way...

    11,164
    0
    Jul 24, 2001
    Tinley...

    ;) Thank you...
    Just didn't want peope thinking they where going one way.... and getting sent to another.
     
  18. Aug 16, 2007 #138 of 1693
    newsposter

    newsposter Poster of News

    35,614
    65
    Aug 18, 2002
    SE PA
  19. Aug 16, 2007 #139 of 1693
    girardina

    girardina New Member

    3
    0
    May 31, 2004
    Haven't been active since I bought my HR10-250. Now that the HD lineup is expanding, I figured it'd be a good time to check back in. Glad to see the forum is alive and well.

    Take care,

    Anthony
     
  20. Aug 16, 2007 #140 of 1693
    Fripp1

    Fripp1 New Member

    12
    0
    Sep 2, 2004
    Feeling resigned and defeated, I finally pulled the trigger:

    - Free HR-20 HS-DVR w/ 5 LNB Dish (no mention of a $19.99 shipping charge)
    - $10 off per month programming credit for one year
    - $10.99 off per month HD programming credit for one year
    - $5.99 off per month DVR credit for one year
    - Free HBO/Cinemax/Showtime for 6 months
    - Can keep the HR-10 250

    I'm quite happy with the offer. I just hope the new box dosen't drive me nuts.
     

Share This Page

spam firewall

Advertisements