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Discussion in 'DirecTV TiVo Powered PVRs & Receivers' started by ebonovic, Aug 3, 2007.
well even they have a boss!
I called back an hour later and got Rhonda. She took care of me. An HR20, 5 LNB dish and installation for $19.95. I did agree to the two year committment.
As of today HR10's are still fetching $150 to $250 plus about $25 to cover shipping. Remote, access card, manual, great condition, and cables help bring up the price. Upgraded units are higher. Broken units sell for around $50 + $25.
eBay HR10 Listings
You should be able to factor in recouping at least $150 into your decision. Over 200 sold in the past 2 weeks so it is a solid market as of today.
Folks keep this in mind..
When you call them and try to deal, they are making notes on your account. Do not be fooled by this. They know what the deals are. They know what they can offer based on your time as a customer, if you have a late payment on your bill etc.
I replaced 1 HR10-250 for the $19.99, plus new MPEG4 dish, and free HBO/SHOW for 6 months. I am going to try and get my other HR10 replaced in the next week.
I'll let you know my results.
The only way to deal with retention is to be willing to follow through and cancel your service if you don't get an acceptable offer. Know going in what you will settle for and what you won't.
The other thing to do is to call only during business hours; make sure you get the first tier of retention folks, not the night crew. It seems the business day crew, in general, is able to do more, or perhaps just has easier access to a supervisor to authorize more, etc.
And frankly I don't think the "commitment" matters one bit to negotiate. It's not an insurmountable cost to just pay the pro-rated penalty to cancel service if you don't get a decent deal. But again, just be willing to take that step before you call to negotiate.
I was just able to get the 19.99+tax deal and have my HDTivo relocated to a secondary room. The First Call was no luck and was offered the 299 over three months. Called back in a few minutes and a nice lady offered the 99 and turn in the old receiver, after a few minutes of talking she offered me to only pay the shipping, relocate my existing receiver, and install a new dish.
Thanks for the info All!!
After 2 frustrating calls, I sent an email outlining what i wanted. Got a call back the same day from a polite, well informed woman who gave me 2 HR20's for the $19.99 shipping. Arranged my install and dish upgrade too. Won't be installed for another week though.
Doug's right which makes the magic number of calls ONE. If you cut to the chase and cancel service it's the fastest route to the best offer. Several calls to the CSRs don't seem to be getting anyone anywhere and your frustration level will go through the roof.
Have you been reading this thread? It absolutely has gotten people exactly what they want, myself included. I can't retention once, got the $99 deal and declined it. I called back in an hour and got the $20 deal I was looking for. Tell me how several calls didn't get me anywhere? It got me exactly what I wanted.
The way Directv operates just floors me.
I had been a good customer for years with D* and wanted to upgrade to the HR20. Spoke to a couple of people, including retention, and the best they would do (week ago) was $149 plus I had to give them my owned HR10-250. Told them that many were getting the new receiver for $19.95 shipping but they would not budge. Before hanging up, told them that I would be going to E* and would be calling back shortly there after to cancel Directv. Retention didn't seem impressed.
Last Saturday, I had E* installed with HD DVR, free HD for 10 months, and free movie channel. When I called D* that night, retention rep said "I can't believe that the rep you talked to last week wouldn't give you the $19.95 deal...I will certainly be informing his supervisor!" He told me he would give me the HR20 for free and I said it was too late. He then asked, "what will it take for you to remain with D*"
On a side note, I like the VIP622 with the external storage...not a TIVO, but not bad!
If the VIP622 could record two OTA programs at the same time, or if I could get the network stations in HD from DishNetwork I would have had one months ago. A couple of my friends have them and they are very nice boxes.
I'm interested in doing the upgrade but not for $299. So far, they've offered to take $100 off but that pales in comparison with the folks who're only paying for shipping and handling. Any any tips for getting a better deal?
BTW, I'm a long time customer and I also subscribe to the hi-def NFL/Superfan package so I'd like to think they can do more.
first post in 3 years? something doesn't add up...
short answer: yes. happy reading DBStalk
He might have signed up to read the Happy Hour since it's subscriber only.
It's DBSTalk, not DBS Forum... that is a different site (even though you linked the correct one)
sorry...I meant the Forum that is called DBS...honest! I'll edit my post...
Just didn't want peope thinking they where going one way.... and getting sent to another.
not dbs forum either....forumS
Haven't been active since I bought my HR10-250. Now that the HD lineup is expanding, I figured it'd be a good time to check back in. Glad to see the forum is alive and well.
Feeling resigned and defeated, I finally pulled the trigger:
- Free HR-20 HS-DVR w/ 5 LNB Dish (no mention of a $19.99 shipping charge)
- $10 off per month programming credit for one year
- $10.99 off per month HD programming credit for one year
- $5.99 off per month DVR credit for one year
- Free HBO/Cinemax/Showtime for 6 months
- Can keep the HR-10 250
I'm quite happy with the offer. I just hope the new box dosen't drive me nuts.