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Discussion in 'DirecTV TiVo Powered PVRs & Receivers' started by ebonovic, Aug 3, 2007.
Day 1, just basic programming, down to 86% free.
How large is the hard drive?
really Milo, thats a good offer?
I just got my letter in the mail today about the change.
Called DirecTV to try and upgrade my HR 10-250 using all the suggestions on this forum. We have 5 receivers in our house and have been with DirecTV for 12 years.
3 different CSRs told me to pack sand. Between my wife and I we've been on the phone for over 2 hours and we're exhausted.
Cancellation is in progress as I write this.
I'm glad to see most of you are getting good deals. It sounds like they're getting worn down though so anyone who hasn't tried yet you should probably get on it quickly.
dude wake up, you need to get to the customer retention dept. ,have you not read a thing on this thread?
btw squid, I do this every 2 years,you should too,you are missing out.
300 GB on the HR20...but the eSATA port is active so you're limited in size only by your budget...most people put a 750 GB drive but you can easily put 1.5 TB there...
note: the HR20 recognizes only one hard drive (or multiple drives in a RAID 0)...so once you add an external drive, the internal one is ignored...
One of the 4 (called again) WAS retention. They flat out said the deal is off the table. Believe me, this is not for lack of trying.
I was supposed to cancel my account this morning (got too late last night) and I wake up to find the bulb burned out on my TV. That's going to complicate matters a bit.
Must be a sign.
I've been silently reading this forum and this thread in particular. I called today, first call, and was offered the following:
* Free 5 LNB dish and install
* Free HD DVR (HR20)
* 1 yr HD programming FREE
* 1 yr DVR service FREE
Cost $19.95 shipping and 2 yr commitment.
No threats, no yelling, just politeness and a friendly attitude. I mentioned to the CSR that I would like to upgrade my system but don't want to pay so much to upgrade. I said that I keep getting offers from Comcast that would make it much more affordable but I clearly said, "I don't want to switch, I want to stay with DirecTv, can you help me out?". The CSR just flat out gave me that offer. I said "Thank you". I should have said "I love you" but it was a dude.
Thanks for all the info!
I think it'd take at least 3 free HR20's to warrant an "I love you," You did right saying "Thank you."
(Well, actually I think I'd probably ask why he hated me so much that he wanted to give me more of that abominable device... but that's just me. )
I just called to cancel service after talking with Dish (didn't order, just fact finding).
I spoke with the nicest person I've ever spoken with who seemed genuinely bummed that I was leaving after 12 years.
Offered 2 HR20's, 1 Yr. free HDTV, account credits for a year and a new 5 LNB Dish. No shipping charges, no tax, no nothing. $0.
The only thing that came out of my mouth was "I wish to cancel service". The offer came out on the table without me uttering another word.
What a schizophrenic company to deal with. Yesterday I was berated by 3 CSRs and 1 Retention rep. Today, they couldn't do enough for me.
Kudos to DTV for making it right. I just refused to believe they were going to extort me for more $$ in order to continue receiving HDTV programming.
The only thing I didn't appreciate was them putting it on their customers to have to cancel service before working with them.
In the end, I'm pleased. Very pleased. But what a process.
Here's my deal through customer retention:
Free 5 LNB dish
Bill reduced by $10 a month
I get to keep my HR10-250 and they will relocate it into another room.
$19.95.........I took the nice approach also with the retention department. It also helped to have the service for 11 years....
Just got off the phone with D*. Retention informed me that all HD channels will switch to MPEG 4 in September. The HR10 will no longer receive any HD programming. I mentioned that I had not read any press release or any thread to this affect. She assured me that this was going to happen. I traded in an HR10 for one HR20 and 2 H20's and installation for 199.00. About three weeks for installation no increase in cost of package. I will check back and let you know how the install goes.
I just don't see that happening. They wouldn't be selling the NFLST if that were true to as many people as they have been. They would be telling those people if that were the case. But, instead I've heard just the opposite - that they will carry the NFLST through this season - otherwise, they will have to refund a lot of moola!!
This makes no sense. It must be BS or she did not know what she was talking about.
Why would DirecTV make a big announcement about new features coming to the HR10 in January if they were shutting off HD content 4 months before that?
She probably meant that new HD channels coming in Sept would not be available to the HR10.
has anyone seriously ever called back or escalated to a supervisor when you have been given such obviously poor information? I do not believe the people that run the company would be happy with all this misinformation going around.
the big assumption here is that the supervisor knows the correct information!
I just called and got Darrell in Retention. He said the best offer they had was $99 for the LNB, the installation and the HR20, plus I'd have to give them my HR10-250. I told him I knew other people were getting the $20 and I was going to cancel and go with Dish Network if I couldn't get the same. He said he didn't know of any $20 for DVRs, only for regular HD receivers and he was sorry to hear I was going.
I'll try a couple more times today. I can't say that I'm too excited about the prospect of spending a lot of my time trying to get them to take care of me.
When I called several times 2 weeks ago the sticking point seemed to be the number of HR20's you wanted at once. I kept trying to get 2 new HR20's to replace my 2 HR10's and making no progress. When I called back and asked for one HR20 it was no problem.
I'll wait a week and then try for the other one. One other thing I noticed was that when i mentioned deals others were getting that seemed to put a chill on the entire process. Maybe they don't like dealing with people that know what the deals are. My suggestion would be to just act stupid and keep saying, "Is that the best you can do?"
I swapped all three of my 250's at once. First she claimed they could only do 1 every 6 months. I held firm and then she found another offer sheet where she could give me two and she said the other one was coming from the CSR who was sitting next to her.
It almost sounded like she had a clipboard with sheets and sheets of offers that she paged through to find the one that worked for me.
That's strange. I called early last week, and got 2 HR20's ordered, with a new dish, etc. The CSR saw I had two HR10's, and that I had been a customer since 1996. Not sure if that came into play or not.
Installation is this coming Saturday, so I guess I'll see what happens.