HR10-250 and MPEG4; Upgrade Offer

Discussion in 'DirecTV TiVo Powered PVRs & Receivers' started by ebonovic, Aug 3, 2007.

  1. Aug 10, 2007 #81 of 1693
    bbodin

    bbodin New Member

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    Jan 21, 2004
    Houston

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    I still don't understand how all of your "multiple callbacks" work. Every time I've tried to play CSR roulette they always make a note on my account with each person I talk to. Then when I call back a 2nd time (and 3rd and 4th) they say "it shows here you were offered XYZ...I'm sorry, but that's the best we can do". So they know I just keep calling hoping to get a better offer because it's documented in the notes each time I call.
     
  2. Aug 11, 2007 #82 of 1693
    HalfFull

    HalfFull New Member

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    Apr 16, 2004
    I called to cancel my DirectTV service, and they had the audacity to say that I had a new two year commitment when I added my "owned" HR10--250 about a year ago as another receiver.

    First of all, I did not add the HD service, just another DVR. There was no mention of any new two year commitment.

    These people are just greedy....good luck on collecting, DirecTV. :mad: :mad:
     
  3. Aug 12, 2007 #83 of 1693
    sandpj

    sandpj New Member

    97
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    Feb 9, 2004
    Houston
    So, I am frustrated with "shortened" recording on my HR10. Missing the back nine of Tiger's round yesterday was the last straw.

    I just called DTV (retention) and was offered $99 for upgrade. Told them I did not want to pay anything upfront, and after a 3-5 minute "check for other offers", I received free HR20 with no shipping charge.

    I'm not thrilled about losing DLB, so I'm going to keep both units running for awhile until I hopefully get comfortable with the HR20.
     
  4. Aug 12, 2007 #84 of 1693
    pendragn

    pendragn Well-Known Member

    12,966
    366
    Jan 21, 2001
    Ames Iowa
    Are you guys getting HR20-100s or HR20-700s? The only difference between the two is drive size, isn't it? They run the same software?

    tk
     
  5. Aug 12, 2007 #85 of 1693
    Jebberwocky!

    Jebberwocky! Guest

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    Apr 16, 2005

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    700's
     
  6. Aug 12, 2007 #86 of 1693
    Todd

    Todd Gee thanks Jeremy...

    7,434
    4
    Oct 7, 1999
    Coastal...
    I got an HR20-100S. The "S" is for silver. There are some difference, but mostly in how the box is laid out. The biggest thing is the ventilation. The 700 has openings in the top of it for ventilation. The 100 use a fan under the box. I definitely like how the 100 does it better, especially for my setup.
     
  7. Aug 12, 2007 #87 of 1693
    DolphinGirl

    DolphinGirl New Member

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    May 29, 2005
    What's with the refurbished HR20? Is this really true and is there any way to get a new unit?
     
  8. Aug 13, 2007 #88 of 1693
    Anubys

    Anubys All About Footwork

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    Fairfax...
    I thought the only diff was manufacturing date (100s are more recent), drive is same...the 700s also get software updates first, then they are rolled out to the 100s...
     
  9. Aug 13, 2007 #89 of 1693
    IOTP

    IOTP New Member

    332
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    Aug 7, 2001
    Desert...
    With the new MPG4 hitting the street next month or so they say... I decided to call up DTV and see what I could get and jump on the bandwagon.

    I started the initial phone call Friday afternoon about 2:30 PM local time 8/10/2007.

    I contacted the 800-531-5000 main number. I explicitly asked about the upgrade plan. They gave me the normal $199 + 2 year committment bs.

    I asked for the retension department. Talked with them for 30 seconds, explained to them about how I heard of an "upgrade" for existing customers.

    I mentioned "a friend of mine" got an upgrade, and 1 minute after that I negotiated:

    - New HR20 DVR
    - Upgraded MPG4 dish
    - Upto 150' of additional cable pulled, if necessary
    - complete installation, and removal of older dish
    - free 6 months hbo & showtime
    - 2 yr committment. Which is fine, I am not going anywhere.

    All the above for $21.57 ($19.99+tax).

    Then they starting looking for installation dates. They told me the 12th. I told them September 12th would be good. The CSR then said, no, this Sunday August 12th. Now granted, it was Friday 8/10 about 2:30 in the afternoon.

    They gave me a window of 8am-noon on Sunday. Sunday afternoon about 11:00 the installer showed up. I had to relocate my dish, but that wasnt a big problem.

    Installation was painless. Did have to do some extra talking to keep my OTA signal though.

    Overall the install went well, the new HR20 is in place, and "doing the job". The end result of a DVR is still the same. You tell it to record, it does. You watch a show, it plays.

    The ONLY thing really dont like is the fact the grid-like guide display. I miss the Tivo UI (user interface) when it displays the channel, then displays upto 12 hours of content on the screen. Now you have to scroll through it.

    The satellite broadcast of HD locals are surprisingly good. Since I also fed in the OTA signal into the HR20 the locals look like this on the grid:

    12 KPNX
    12 PN12
    12-1 KPNX-DT
    12-2 KPNX
    12-3 KPNX

    "12 KPNX" is the "HD" "DTV" digital channel.
    "12 PN12" is the "SD" "DTV" channel.
    "12-1, 12-2, 12-3" are my OTA signals.

    Overall, I am pleased with the device. I have another HR10-250 still in service but will more then likely replace that over the next couple of months.

    I am hearing about all the "possible" DTV and Tivo relationships, but the HR10-250 cannot receive the MPEG4 signal. I wonder if the HR20, cannot accept Tivo code if possible? It would be interesting if DTV would build a new Tivo or somehow upgrade all the new HR20s in the field.

    I would think not, because of all the R&D invested in their own DVR product.

    eBay gets my upgraded HR10-250 (with single 500GB) drive. I'll try to sell it there.

    That's my .02 worth..
     
  10. Aug 13, 2007 #90 of 1693
    GCoop

    GCoop New Member

    2
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    Aug 10, 2007
    Well, thats what she said. Since this is a leased unit, costing me nothing, I really dont care as long as it is not beat up and works.

    Since my post, I have recieved the unit (HR20-100 IIRC) The unit appeared to be brand new. It was still packaged with original plastic wrap taped up as if it were new. The physical appearance had no dust, blemishes, scratches etc to indicate that it had been used or repaired. Even the rubber feet had no indication that they had been supporting the unit.

    My guess is that they are sending used/refurbished ones out as well as new and they were setting the expectation that I would recieve a preowned one. So when those that are expecting used ones get a brand new one they have exceeded the original expectation that was set. An old trick that works still today.
     
  11. Aug 13, 2007 #91 of 1693
    JoeTiVo

    JoeTiVo New DirecTivo, when?

    145
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    Jun 25, 2001
    Pewaukee, WI
    Yup.. that's my biggest complaint. I now have 2 HR20s and it really is a pain to look ahead and see what's coming up. I really hated the grid guide before and now even more.
     
  12. Aug 13, 2007 #92 of 1693
    milominderbinder

    milominderbinder New Member

    434
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    Dec 18, 2006
    Chicagoland
    If you are considering a move to the HR20, there are a number of resources over at the sister site, DBSTalk that can help.

    Here is the thread showing the HR10 users getting $19 deals on their HR20's. Many report then selling their HR10's on eBay for ~$200.

    What the Deals are, and what are you being told by CSR?

    Getting a good install is everything. What you do can make all of the difference. Choose the right time of day, get the work order written the right way, etc.:

    HR20 Installation Tips

    Getting to know all the new terminology:

    TiVo Users Survival Guide

    133 of the key features in the HR20 are not documented in the manual but they are here:

    Undocumented Tips & Tricks

    Here are another 40 topics like these in the HR20 FAQ:

    HR20 FAQ

    - Craig
     
  13. Aug 13, 2007 #93 of 1693
    IOTP

    IOTP New Member

    332
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    Aug 7, 2001
    Desert...
    It took about 3 hours of constant playing around with the HR20 where I felt comfortable using it.

    By last night, about 1030 I was good to go. Just waiting to guide data to update so I can add my recordings to the "to do list".

    I havent figured out a way to switch between the tuners, and one thing I found out this morning and didn't occur to me was the loss of the dual tuner buffering. Even after reading all the forums over the past few months.

    That buffering worked great for those AM traffic commutes in the morning.

    Other things to follow I am sure.
     
  14. Aug 13, 2007 #94 of 1693
    Anubys

    Anubys All About Footwork

    30,717
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    Fairfax...
    this is the main forum for all these threads DBStalk HR20 Forum
     
  15. Aug 13, 2007 #95 of 1693
    milominderbinder

    milominderbinder New Member

    434
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    Dec 18, 2006
    Chicagoland
    Sorry. The links should work now.
     
  16. Aug 13, 2007 #96 of 1693
    desulliv

    desulliv Member

    338
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    Aug 22, 2003
    I know this is a Tivo forum, but I just upgraded 2 HR-10s to 2 HR20s ($0.00 and shipping cost waived) on Saturday and was surprised how much I don't hate them. They're much better than my experience with the non HD recorders (R15?). If you highlight the channel number and press "info" button it will display hours of content for that channel.
     
  17. Aug 13, 2007 #97 of 1693
    JoeTiVo

    JoeTiVo New DirecTivo, when?

    145
    0
    Jun 25, 2001
    Pewaukee, WI
    Nice! See, it does pay to whine about some things. :) That gives me just what I'm looking for.

    I'm a LONG time TiVo user and this is my first experience with the HR20s and I have to say that I'm pleasantly surprised. Much better than I thought they were going to be.

    Lots of folks complain about the 'cartoonish' look of the TiVo interface. But I have to say the HR20 interface is rather 'micky mouse' looking. I'm thinking they went with the simplistic, thin, 2D graphics to conserve on processing power. That's probably a good reason, but it does give an overall 'cheap' look and feel to the users experience.

    But, if that's the most I have to complain about, I guess that's not too bad.
     
  18. Aug 13, 2007 #98 of 1693
    evilklown

    evilklown New Member

    78
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    Jun 14, 2005
    Their offer to me to replace my HD tivo box(hr10-250),,,

    1 year of HD free.
    6 months of 3 movie channels free.
    Free HD dvr box,but $19.95 shipping.
    2 year commitment...can i get 1 year only?
    Total choice extra for $44.95....

    Can I work them more?
     
  19. Aug 13, 2007 #99 of 1693
    milominderbinder

    milominderbinder New Member

    434
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    Dec 18, 2006
    Chicagoland
    Stop now. Call them back. Say YES. You are the grand prize winner!

    - Craig
     
  20. Aug 13, 2007 #100 of 1693
    Orient Express

    Orient Express New Member

    26
    0
    Sep 18, 2006
    The HR20-100 is manufactured by Thomson Consumer Electronics (RCA), and the HR-20-700 is manufactured by Pace Electronics. Pace is one of the largest ODM and Contract manufacturers of set top boxes in the world. While you will rarely see them with their name on a box, they make millions of them for other folks like DTV.

    The internal Hard drives are identical in size, as is the rest of the design, it is exactly the same. The only difference is that each manufacturer has a different shipping box size. I have one of each, and they are the same.
     

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