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Discussion in 'DirecTV TiVo Powered PVRs & Receivers' started by ebonovic, Aug 3, 2007.
I will keep checking this once I have the H20/H21 installed. Thanks for the tip.
Well, I already have the new dish and 1 HR20 that I upgraded earlier this year.
I don't care if the UTV replacement is a DVR since the location only has 1 line running to it and I don't have SWM. Plus we don't record anything on it anyways, since we already have 2 DVR's in the house. HR20 in the bedroom, and HR10 in the basement.
How should I go about trying to convince them to lower it even more? Just ask for credits?
What model DVRs have folks actually been getting? I'm suddenly paranoid I'll get an HR21 and not be able to record OTA.
Should I call in to make sure the install notes reference my 12 outputs so they come with the right MS? Can they cascade a WB switch to my existing BMS-58?
I can't answer your multi-switch question, but there is lots of good info over at DBSTalk about what folks are getting and future prospects for OTA.
Well, called back and got a better deal.
Got both HR20 for free, but still $99 for the H20's. They also threw in 12 months of free DVR fee and 12 months of HD fee.
Between free DVR and HD fees, and getting rid of $10 UTV fee monthly fee, I actually wind up making $90 over the year
Spent 55 minutes on the phone, but the woman was so nice and apologized it took so long.
What the heck, I was billing for work typing while on hold, so no worries for me.
Called with my emailed PIN today and got an HD DVR for $150 plus the $19.95 s&h.
Install could have been tomorrow, but I pushed back to Thursday as I'm not working.
Asked what model and phone guy had no idea, just whatever the installers happen to have with them.
5lnb dish, new multiswitch that can handle my 7 current lines, will be 8 when I drop a standalone receiver and add in the new DVR.
Keeping my purchased HR10 obviously.
Found out I've only been a customer for 2 1/2 years, and not a good customer at that.
Never bought PPV, never had a sports package, never had NFL Sunday Ticket, only have 2 premium channels.
I think I got a pretty good deal, and was very surprised at the quick install date.
Saturday, the installer arrived with my two (2) HR21's to replace my two (2) hr10-250's. I owned one of the hr10's and the other was a leased unit provided in April of 2006 at no charge. My total out of pocket for the two HR21's was $19.95.
I only subscribe to total choice package and the hd package. Total of four (4) receivers on the account. Never buy the ppv movies or events, no NFL Sunday ticket or anything else. My bill is $80 a month, subscriber since 1997.
Directv paid for my service move from Kansas to Florida in 2005, a dish upgrade in 2006 when they provided the second HR10-250 at no charge. And now a new slimline dish, 4X8 multiswitch, and two (2) HR21's. I have no issues receiving the ota locals and would have gladly accepted the HR20's if they had them, but the Florida installers have been out of inventory of the HR20's for almost a month. Directv also told me I could keep the leased HR10-250 as they did not want it back! So maybe with a little luck, I will be able to sell them on Ebay!
Talk to a rep, get a pin#, wait 2-3 days if the offer is not good enough and then try again. I did, and the net cost went from $199 to $19.95........
did you request them? This could be a serious issue for people who need OTA.
Called again today. Got an offer of $19.95 (shipping) for a HR20. They said it was $199 and they would give me an instant credit for $199, and also give me 1 free year of HD. I might pull the trigger now.
I tried to push when ordering, they would not guarantee a HR20. The installer was a very considerate person. Called several other tech's while I listened in and none had any HR20"s and he claimed they were not in their warehouse. I would have liked to be able to keep ota ability with the HR20, but, can't look a gift horse in the mouth. I still have one of my HR10-250's active and have not lost the ability to record ota if desired. Watched Heroes tonight on my 110" wide screen on my RS1 projector and have no complaints about the video quality of the hd locals on the HR21! YMMV
Here's something that future upgrade candidates might be able to learn from incidents like the one above--when talking on the phone w/ the rep who is processing your "free" upgrade order, at the same time log into your D* account so that you can see the order being applied to your account in near real-time (you might have to refresh the page every so often to see the updates). This is exactly what I did, and I could see the freebies being applied to my account while I was talking to the rep. By doing this, you can see if your account is being credited correctly...and be able to talk to the rep right there and then if you see something that looks incorrect.
I thought I might share my little upgrade story, seeing as how I'm floored at how fortunate I was.
Last year I wanted to get my first HD DVR, so I pleaded with a CSR to get me a HR10-250. She placed the order, and when the installer showed up at the door, it was NOT an HR10. I refused it and called back. Finally, they said I could go to BestBuy and purchase an HR10, and they'd reimburse me for the entire purchase.
Pretty cool for my first HD DVR.
Last month, I got a new TV and wanted to try the HR20. After talking with the first rep, I decided it wasn't worth it yet. I spoke with 2 more, then finally got one who started off at $299, went to $199, then to $99, then to $19.99 S&H.
Got my 2nd HD DVR for $20.
Last night, I called D* since my HR10-250 was rebooting randomly (at the time, I didn't realize everyone else was having the problem). I wondered if I could still exchange the HR10 with an HR20 for $20. I spoke with the first rep who immediately escalated me. Without even saying anything more than "my HR10 is rebooting randomly," the agent asked if I wanted the unit shipped to the installer or my house. I said "my house." She then said "you're good to go."
!?!?!? "You mean no $20 S&H?" "No, sir", she explained, "and you don't even have to send us your HR10."
So, in less than a year, I have 3 HD DVRs for $20.
I called using my pin from a previous email. I got the $199 and free HD for six months offer. I told them I'd think about it.
I waited five minutes and called back through the regular DTV phone number. A different gal offered me a new HD DVR for $199 plus shipping minus a $175 credit. I keep my HR10-250 that I purchased 2 years ago. She didn't seem to know which DVR would be included this time. She noted on the order that it must be a DVR that accepts OTA inputs. We'll see what shows up.
That's a net cost of about $47. Not to shabby.
(I've been a customer since 1996.)
Any advice if the wrong DVR shows up?
It appears that many HR10 users are still getting this deal.
Others are paying more in most cases.
You are on step 5 of the HD DVR (HR20) Ordering Tips. Click each link especially the Agreement link to see this will create a new 2-year contract.
If you are an HR10 user try sending an email like this one to here?
At some point if your HR10 stops working reliably, they still seem to be doing the free replacements and you can keep your HR10.
Follow the HD DVR (HR20) Ordering Tips.
Use the link to the installation tips to see how to reach the installation company to verify which receiver you are getting. If it is the wrong one, call DIRECTV.
Just to follow up: Installer was scheduled for 8AM-12Noon. He called at 11:50AM to say he was just finishing up his prior call and would be at my house shortly. An hour later, he was still a no-show. I called D* and explained the situation. The rep offered me a $100 credit on my account, which I accepted. The installer didn't show for another hour.
He brought an HR20-100.
103(b) transponders range from 88-95.
Everything works OK so far.
I called yesterday and asked for the best deal to upgrade to 2 HR20s and the deal I got was $199 plus $19.95 delivery for 2 HR20s.
They also gave me free HD access for 1year ($119.88 value) and 3 months of Cinemax ($36 Value) plus a $50 retention credit.
Of course I had to pay my local sales tax.
I won't get the install until Nov. 17 but these are going to replace my Philips SD Tivos and I will keep my 2 HD10-250s.
My cancellation problem:
Like others, I upgraded to the HR10-250 in 02/06 with the promise that I would receive a free upgrade to the HR20 and 5LNB dish in the future. The best offer that I could obtain last month was for a total cost of $298 billed in two separate orders: the first (9/27) was for a HD receiver and a DVR for $99; the second (10/5) was for a swap of the HD receiver with a 2nd HR20 for $199, so that Id have two HR20s when all was said and done. Also, they were going to take away my 10-250 (which I paid for, not leased).
After deciding that I didnt like having to pay $298 when I was told that the upgrade would be free, I called prior to the install on 10/10 and cancelled. I was very polite. The retention rep was very polite, but she didnt offer to reduce the price, so we cancelled, and she said that shed process both credits. The first $99 credit was processed instantly. Two weeks later, the $199 charge had not been credited. I called twice about this, and each rep said that it had been escalated to a specialist.
Yesterday, 10/30, I sent an email to CS explaining the issue. The reply stated that they researched my account and saw that I received credit for $99 on the SECOND order (not true, it was on the first order: they didnt research back to 9/27), so they refunded me $100. If you can follow my convoluted story, they still owe me $99. Today they responded to my follow up email saying that its been referred to a specialist.
Is there a more effective way for me to handle this? I dont want to have to pay the $99 in order to avoid past due charges on my current bill.
don't pay your bill for starters.
Keep trying for the best deal, CSRs are human and make mistakes, have them make notes to your account. I also confirmed the transactions online. They want to give the deals to people that are courteous and understanding. That said you do have to be persistant while being friendly. I complained about having my install cancelled and the runaround with other CSRs so the lady gave me Showtime and also $5/mo off for 3 months with the $19 total cost.
The original $19 install of a HR20 got bounced around after a field survey went bad. Got the OK to plant it 200ft out so good to go. Had several different reschedules up to a month out but ended up with one next Monday somehow. She must of liked my jokes.