HR10-250 and MPEG4; Upgrade Offer

Discussion in 'DirecTV TiVo Powered PVRs & Receivers' started by ebonovic, Aug 3, 2007.

  1. Oct 22, 2007 #821 of 1693
    robnalex

    robnalex Member

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    Sep 7, 2002
    Raleigh, NC

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    I got 2 for free (initial $300 credit plus another $300 in programming credits over 12 months) through retention just last week. First the Rep offered one HR20 for free and said he couldn't give me 2 for free. I then asked if he could offset the cost of the 2nd one with program credits and he said "Sure!" I've been a customer for 5 years and was outside my last 2 year commitment.
     
  2. Oct 22, 2007 #822 of 1693
    kjnorman

    kjnorman Enjoying being a Dad

    290
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    Jun 21, 2002
    Chicagoland
    To follow up on a post I made about a week ago, I am moving house and I have the choice of two cable companies at the new location.

    Initially I was offered a HR20 for $199, $19.99 S+H plus $240 in programming credits over 12 months. I was JUST out of my contract. At the time they would not give me a second HR20 and stated that I could buy one though a retail outlet. I declined at the time but got them to note the account.

    Well after checking the cable offerings I decided there really was no competition to Directv so I went back to them.

    They confirmed that the offer was still good, and I tried again to get the second HR20 but no can do. So I reluctantly accepted after confirming that I would get the dish, multi-switch and six lines of cabling installed.

    Then during the setting up of the order I asked "Well I am having to get an antenna installed for my hi def locals as my HR10 won't tune the new MP4 channels. Will the installer also include the diplexers for the antenna signal?"

    With that she replied "The HR10? That's fairly old. Wait, I'll see what I can do..."

    About 2-3 minutes later..

    "Sorry for the delay. We can do a second HR20 for $99 to replace the HR10?"

    I accepted! Considering all the stories I was reading of people not getting deals anymore I decided to not push my luck and accept. So while not as good as the deal for the person above me, I am happy.

    So the install is this Saturday and the cost:

    2x HR20 ($199 + $99 + 19.99 + tax)
    Installation: new dish, multi-switch, up to 250 cable (which will be pretty tight for 6 lines).
    S&H

    $334.41 including tax.

    less 12 months of credits 12 * $9.99, 12 * $10 = $256.07 (incl Tax)

    totals $78.34

    I keep both my HR10-250 and my DRV2 (though I will decommission this one). I still need to feed my HR10 as well as the HR20 with an antenna line, so I guess I will have to install my own diplexers now or run some dedicated cable :)
     
  3. Oct 22, 2007 #823 of 1693
    toneman

    toneman This space for rent

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    Oct 17, 2002
    Northern...
    I guess yours was the exception rather than the norm...not to take anything away from your deal--anytime you can get two free HR20s at no (net) cost is a sweet deal by any means!

    FWIW--it didn't occur to me to perhaps ask if I could have the cost of a second HR20 be offset by programming credits like what you did (kudos to you for having the smarts to think of that)...but since D* was willing to give me $15 in credits that aren't offsetting anything on my account, my monthly balance will be $15 lower for the next 12 months (= $180 in cash that I don't have to give to D*). After my 12 months of credits have expired, I reckon I could then call D* to see if they'll give me another HR20 (or whatever the current HD DVR model happens to be at that point) for free; sure I'll have to make do w/ just one HR20 until then but that's not a big deal for me since most of my D* HD viewing currently takes place in the family room anyways.
     
  4. Oct 22, 2007 #824 of 1693
    robnalex

    robnalex Member

    937
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    Sep 7, 2002
    Raleigh, NC
    I don't think so. I think any long-term customer who is not currently in a service commitment and has HR10-250s that can't get the new channels should be able to get a similar or better deal, even if it means repeat calling to get a receptive retention rep. Check out the Let's Make A Deal thread over at DBS:
     
  5. Oct 22, 2007 #825 of 1693
    DLiquid

    DLiquid Progressive User

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    Sep 17, 2001

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    Thanks, the e-mail did the trick (I just clicked on Contact Us on their website). I received a reply with a PIN code. I then called in and got two HR20s for free. He said there was a problem with the computer system, so to do this he needed to charge my account $299 for the first HR20, plus $99 x 3 payments for the second HR20. He then credited my account $398 and canceled the second and third $99 payments, so the net cost to me is $0. I get to keep my two HR10s. The install of my new dish is scheduled for tomorrow. This did not require a new 2-year commitment. I have one year left on my commitment and he said this would not change. He made a note of this on the account.

    He offered me this deal right off the bat. Seems too good to be true. I'll definitely be monitoring my bills to make sure the whole charge and credit thing works out as he said it would.

    Note that I say HR20, but he said it could be an HR21 if that's what the installer has in stock. I'd like to keep OTA going, at least for the short term, so I hope it's an HR20.
     
  6. Oct 22, 2007 #826 of 1693
    wxman

    wxman New Member

    40
    0
    Oct 14, 2001
    Ventura,...
    I just called to get my HR10-250 upgraded to an HR20. Without any haggling the CSR gave me an HR20 and 5 LNB dish for no charge, not even a delivery charge. And not only that but they scheduled me for the upgrade the very next day. The only caveat was that they told me the installer would insist on taking the HR10-250 back. I asked if I could convince him otherwise and the CSR said not likely because since it's a free swap the installer would lose money on the deal. I don't recall reading about any such experiences in the umpteen other threads on this topic and was curious whether anyone else had encountered this and whether they were able to talk the installer out of taking it with him. Ideally I'd like to have both going at least for a while so I can watch what I have on the 10-250. But it wouldn't be a total loss if I was forced to give it up. I thought it might also help with the transition to the new unit and DVR software. But again, not the end of the world.
     
  7. Oct 22, 2007 #827 of 1693
    JohnB1000

    JohnB1000 Well-Known Member

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    On my first HR20 they (DirecTV) wanted it back but I talked them out of it. On the 2nd more recent one, they never even asked. Your experience is not in sync with all the recent upgrades (ho ho) where everyone is getting to keep the HR10. I doubt the installer cares at all.

    I would suggest calling back and trying to get yourself allowed to keep it officially.
     
  8. Oct 22, 2007 #828 of 1693
    jfischer

    jfischer New Member

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    Oct 14, 1999
    Littleton, CO
    I got to keep my HR10-250 with my upgrade last week. They didn't ask to take it, and I told them it was just being relocated to where the HDVR2 was (which was retired but not taken by DirecTV).

    I paid $1,000 for my HR10-250, I'm going to keep using it as long as I can!
     
  9. Oct 22, 2007 #829 of 1693
    wxman

    wxman New Member

    40
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    Oct 14, 2001
    Ventura,...
    Good to hear. I'm in the same boat. I paid for the damn thing so I should be able to keep it. I just called the installer and they said that since I bought the unit they wouldn't take it back. Hopefully they won't give me any hassle tomorrow.
     
  10. Oct 23, 2007 #830 of 1693
    toneman

    toneman This space for rent

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    Oct 17, 2002
    Northern...
    Hmmm, in that case I'm guessing that maybe the rep would not give me a second HR20 for free because I have only one HD DVR on my account; could it be that you had at least two HD DVRs on your account prior to calling D* to see what they could give you?

    FWIW--I was able to get one free HR20 on the first (and so far, only) call/try so I don't think it was a matter of D* not wanting/willing to accommodate me, but that for whatever reason they weren't willing to go as far as to give me a second HR20 for free...maybe in part due to the fact that I'm not one of their more-lucrative accounts--I subscribe to just the TC package, have only one extra receiver on my account, and have never ever ordered PPVs or subscribed to any of the pro sport packages (e.g. NFL Sunday Ticket, etc.) and premium channels...so those things might have been a factor in D* not willing to give me another HR20 for free.
     
  11. Oct 23, 2007 #831 of 1693
    newsposter

    newsposter Poster of News

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  12. Oct 23, 2007 #832 of 1693
    dswallow

    dswallow Save the ModeratŠ¾r TCF Club

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    Long...
    They had one nice, simple place to discuss all those deals, and now they're gonna be deluged with individual threads from a myriad of people and no one will be able to make any sense of anything. People looking for advice and suggestions won't easily find it and probably will resort to their own threads asking about it.

    The extraordinary stupidity and inconsistency of decisions over there continues to amaze me.

    (BTW, you should be able to delete one of your double posts yourself, just edit the message and there should be a delete option.)
     
  13. Oct 23, 2007 #833 of 1693
    DLiquid

    DLiquid Progressive User

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    Sep 17, 2001
    My install went smoothly. I got an HR20-700 (possible refurb) and an HR20-100 (new). I got to keep my HR10s. He mounted the dish on the chimney, which I didn't think they were supposed to do, but that's actually where I wanted it.

    Is there any way to turn off this obnoxious blue LED ring? :confused:
     
  14. Oct 23, 2007 #834 of 1693
    milominderbinder

    milominderbinder New Member

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    Dec 18, 2006
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  15. Oct 23, 2007 #835 of 1693
    milominderbinder

    milominderbinder New Member

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    Dec 18, 2006
    Chicagoland
    We are hearing of a number of people getting the BigTen deal.

    Also, the email is working for HR10 users.

    They are cutting back on credits though. Many are now only getting $299 as a best offer. Follow the steps in the ordering tips to see what you can do.

    Good Hunting!

    - Craig
     
  16. Oct 24, 2007 #836 of 1693
    tucsonbill

    tucsonbill Member formerly known as cranky

    324
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    Aug 11, 2004
    Tucson
    So I've read all the threads about the deals that used to be, and supposedly are no more. Spent time wondering what I'm willing to pay for the HR20, and finally called this morning. Told the CSR that I have two HR10s and now understand that I can't receive the new HD channels with them. Asked what I need and what it costs to upgrade to something that will. He transferred me to "a group we have specifically to handle that question". I repeated and the lady told me that I qualified for a free HD receiver. I said I didn't want a receiver, that I wanted a DVR. She said "let me check something". Came back and said we can give you one HD DVR for free, but you'll have to pay for the second one. I said, "I'll take the free one. One is all I need." Installation scheduled for next week. Before hanging up, I verified one more time that absolutely nothing will be charged to my account. I have no idea how many hearts I am. Enough, I guess. Bottom line you don't know till you try.
     
  17. Oct 24, 2007 #837 of 1693
    bpratt

    bpratt New Member

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    Nov 20, 2004
    Salt Lake...
    Nothing is charged except you now have a new two year commitment with D*.
     
  18. Oct 24, 2007 #838 of 1693
    MikeAndrews

    MikeAndrews Registered abuser

    14,222
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    Jan 17, 2002
    Northern...
    Or when you get sick of having to deal with the stoopid ACD asking the wrong questions of you for the 4th or 5th call SWEAR and/or SCREAM CANCEL and you don't get asked a second time.


    I bought an H10-250 off eBay and moved my install to a new house. Evey installer was a certfied bozo of DirectSat. I've had literally 9 home service calls due to my one Hughes SD DTiVO constantly having fade and artifacts. D* charged me $70 for the last call.

    Besides that I'm paying nearly $100 a month for a few HD channels and HBO. I don't even have an HDTV (yet). :eek:

    I've been a D* sub since 1999. I fully intend to cancel soon.

    I'll prolly hold my nose and go with Comcast/TiVo eventually, if I don't decide to get by with OTA. I'll go with AT&T Uverse as soon as it shows up.

    It's really sad that there are no good alternatives. The DirecTiVo was the hottest setup going and they had to screw it up. :mad:
     
  19. Oct 24, 2007 #839 of 1693
    tucsonbill

    tucsonbill Member formerly known as cranky

    324
    3
    Aug 11, 2004
    Tucson
    So what kind of upgrade deal did that get you?
     
  20. Oct 25, 2007 #840 of 1693
    milominderbinder

    milominderbinder New Member

    434
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    Dec 18, 2006
    Chicagoland

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