HR10-250 and MPEG4; Upgrade Offer

Discussion in 'DirecTV TiVo Powered PVRs & Receivers' started by ebonovic, Aug 3, 2007.

  1. Aug 6, 2007 #61 of 1693
    barracuda3443

    barracuda3443 New Member

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    Feb 15, 2004
    Virginia

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    I was out of town all weekend & just saw this thread a few minutes ago. I'm moving in 2 weeks & called Movers Connection today for the 3rd time about a half hour ago.

    First call last week: HR20 for $99, I wanted it for $19, they wouldn't do it, I said I'd call back

    Second call 30 mins. later: HR20 for $199 OR HR20 for $99 if I turn in the HR10. I wanted to keep the HR10, so I said I'd call back.

    Third call today: HR20 for FREE ($20 shipping), I keep the HR10. New dish included. Didn't even have to fight for it.

    The CSR tried to slide in a switch from one of our older 40 Hour Tivos to I guess the R15. I stopped her immediately. I am prepared to learn a new OS, my wife however...
     
  2. Aug 6, 2007 #62 of 1693
    Jebberwocky!

    Jebberwocky! Guest

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    Apr 16, 2005
    Wnyone who paid $149 for their equipment should think again before calling anything stupid ;)
     
  3. Aug 6, 2007 #63 of 1693
    pdxguy

    pdxguy New Member

    7
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    Aug 9, 2001
    Portland, OR
    I just called retention and am getting my second HR20 free, no S&H, and 6 mo. free HBO. I couldn't get her to waive the 2 yr. extension, though. I got my first HR20 last November.

    I'm keeping my HR10-250, and will use it as long as I can until the new channels come on board.
     
  4. Aug 7, 2007 #64 of 1693
    MurrayW

    MurrayW Murray

    207
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    Aug 28, 2005
    Austin, TX
    I am not planning on giving back either one of my owned HR10's and when it comes time for me to order 2 more HR20's, I will resist giving back the leased one -- I may not even go for 2 more HR20's anyway, since I think 5 HD DVR's "may" be enough! :D
    I just didn't want to argue with the CSR at this time since I got essentially what I wanted out of the call for now.
     
  5. Aug 7, 2007 #65 of 1693
    MurrayW

    MurrayW Murray

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    Aug 28, 2005
    Austin, TX

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    You won't need Sunday Ticket to see 2 Jaguar games this year when they play the Texans...but if you want to see a Jaguar victory, then Sunday Ticket is defintely needed! :D Seems the only team the Texans can beat is Jacksonville!
     
  6. Aug 7, 2007 #66 of 1693
    kevin80302

    kevin80302 New Member

    42
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    Feb 11, 2006
    I have a dieing HR10-250 so it looks like I am finally going to upgrade to the HR20.

    I tried calling the regular CSR's but kept getting the $199 offer so I tried the "cancel service" voice command and got an interesting offer.

    They offered me a $99 HR20 $10 off my plan if I buy NFL-ST plus I get free superfan (not that big of a deal without the 2nd buffer).

    The offer is good for 5 days and they gave me an 800 number and PIN number to call back directly.

    Is that a good deal?


    If my HR10 is really dieing... can I call customer service and get some sort of better deal under a replacement? I hate being forced to pay $$$ because the leased box is going to crap.

    Thanks

    Kevin
     
  7. Aug 7, 2007 #67 of 1693
    BigBearf

    BigBearf New Member

    231
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    Aug 17, 2005
    DTV offer,
    HR20 for $19.95 S+H leased and get to keep HR10.
    Superfan $100 no credits. D* would not budge on the price.
    Install about a month from now. Tried to get it shipped but no luck

    Fair offer but not the best.
    BigBearf
     
  8. Aug 7, 2007 #68 of 1693
    Jebberwocky!

    Jebberwocky! Guest

    11,759
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    Apr 16, 2005
    I wouldn't pay a penny more than shipping. When I called I was nice but firm.

    Of course I've been a customer for 5+ years, someone who has been a customer for a year may have less leverage.
     
  9. Aug 8, 2007 #69 of 1693
    Johnny1138

    Johnny1138 Nude Member

    33
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    Mar 14, 2003
    TX
    I called DTV the other week and they offered two free HR20s since I have been a subscriber for quite a few years, and it probably doesn't hurt that I have been renewing Sunday Ticket and Gameplan all of those years.

    However, I am probably going to cancel Sunday Ticket this year -- I have alternative game day plans. Therefore, I was wondering if you folks getting free HR20s also have Sunday Ticket, and if anyone thinks that as soon as I cancel ST, they'll probably decide to not offer 2+ free HR20s. My guess is that they will still offer them after a few calls to retention, but I'm curious if anyone can confirm being offered the free HR20s without NFL/NCAA packages.
     
  10. Aug 8, 2007 #70 of 1693
    joerockt

    joerockt New Member

    3
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    Sep 5, 2006
    Unfreaking real. The same EXACT thing just happened to me. CSR wouldnt budge on the $199, I asked for retention, after giving my number and name and asked about the HR20, she started speaking and I got disconnected.

    What's really pissing me off is that she has my number, yet I haven't received a call back :mad:

    How the heck are you people getting these free HR20 upgrades?? I've been a customer for almost 3 years and have had HD service for at least 2.
     
  11. Aug 8, 2007 #71 of 1693
    joerockt

    joerockt New Member

    3
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    Sep 5, 2006
    Well, I called back, and this time I used "Cancel Service" and was immediately connected with a retention rep. I just told her I would like to be upgraded and she didnt even blink an eye and gave me the HR20 for the $19.95 shipping price. Installed this Sunday.

    Crazy the reps are so inconsistent, but hey, I got what I wanted so its all good...Thanks for the info, people...
     
  12. Aug 8, 2007 #72 of 1693
    scooby_doo_53

    scooby_doo_53 New Member

    195
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    Jul 19, 2004
    Lakewood, CO
    I got a different story yesterday. I'm getting two HR20's for $199, as well as the new dish. BUT she NEVER said anything about a 2 year commitment; said I could keep all of my receivers (2 HR10's, 1 H20, and my old, old Sony); and lastly I would OWN the new HR20's! I had her repeat everything, and that's the way it shows on the order. I've been a customer since 1996 or 1997 (can't remember for sure), so I've never seen anything on my bill about 2 year commitment - so far, it's not there yet.
     
  13. Aug 8, 2007 #73 of 1693
    ebonovic

    ebonovic has gone his way...

    11,164
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    Jul 24, 2001
    Tinley...
    You won't see anything on your bill, until they are activated: When your units are activated, you will see them as "leased" units.
     
  14. Aug 8, 2007 #74 of 1693
    newsposter

    newsposter Poster of News

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    Aug 18, 2002
    SE PA
    yea now all they need to do is put the date of commitment on the bill and then we will have the full disclosure we so crave :)
     
  15. Aug 8, 2007 #75 of 1693
    scooby_doo_53

    scooby_doo_53 New Member

    195
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    Jul 19, 2004
    Lakewood, CO
    I guess I'll see, but she said I would own them because I owned my other equipment. I had told her that earlier this year, when I received the H20 as a replacement through the protection plan, they tried to put a "lease" on that unit (and I had them take it off). I played dumb saying I didn't understand the whole leasing thing anyway.

    I guess it's no big deal, but I was surprised to hear her say that. She was a retention CSR. I don't know if that matters or not in their knowledge base. I guess I feel that if they are in retention, they should know a little bit more about what they are talking about, rather than the "front line" CSR's.
     
  16. Aug 8, 2007 #76 of 1693
    kcmurphy88

    kcmurphy88 New Member

    136
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    Jul 5, 2003
    Los Angeles
    How long have you been a subscriber? They tend to give a better deal if you've been wiht them for a long time. If you are still in your sign-up period, they probably aren't inclined to give you a deal so soon again.
     
  17. Aug 8, 2007 #77 of 1693
    G-Funk

    G-Funk New Member

    6
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    Sep 7, 2005
    On the phone with Larissa in Idaho, and once I mentioned that I could probably get free equipment from competition, she told me that she would be happy to give me 2 HD-DVR's and 1 HD box for 19.95 plus tax. Going from HD-Tivo, and R-10 box.

    Needless to say, I am pleased!!!
     
  18. Aug 9, 2007 #78 of 1693
    pdxguy

    pdxguy New Member

    7
    0
    Aug 9, 2001
    Portland, OR
    I got my free HR20 without ever having an NFL/NCAA package. In my case, I mentioned FIOS would be available in my area soon, and I was considering whether I should change or not but I wanted to find out what kind of deal I could get on the HR20. The retention rep didn't hesitate offering a free one, and even waived the $19.95 S&H. When she wouldn't budge on the 2 yr. commitment, I asked about programming credit and she gave me free HBO for 6 mo.
     
  19. Aug 9, 2007 #79 of 1693
    EricG

    EricG TiVo Junkie

    255
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    Jan 31, 2002
    The...
    I prefer to have all my boxes to have the same interface, so I'll upgrade when one of my DirecTiVos die, but only all my boxes for $0 upgrade fee. I'll re-up for 2 more years no problem. Out of pocket $$ is out of the question.
     
  20. Aug 10, 2007 #80 of 1693
    GCoop

    GCoop New Member

    2
    0
    Aug 10, 2007
    Called today: 2nd attempt for upgrade HR10-250 to The HR20.

    1st attempt = $119.98 installed with 10 credit for 12 months. The net cost, not adjusted for interest -.02. Told them I didn't necisarily want to front the $120 and I would think about it.

    2nd Attempt = Initially the CSR told me it would be $299. After explaining I was told it would not cost me anything she proceeded to tell me that D* does not give anything away for free. Immediately asked to speak with some else since I have "Neighbors" with an Identical set-up that just got it for no cost. Was transferred to a "Floor Supervisor" according to the lady that I was transfered to. Explained my reason for calling and getting transfered to her and she told me the price was correct @ 299 but since I was a good customer offered me the 19.99 shipping deal. She thouroughly explained that this would be a leased unit and most likely be refurbished. She did offer me an outright purchase since all my other equipment is owned for $799. I politely declined. Not one to ever accept a first offer I asked about getting the 19.95 shipping charged waived. She looked at my account history and said that she could do it by charging me the shipping and immediately crediting it back. Checked my account online and that is exactly what she did.

    Install set for Sept 10th
    Chalk one more up @ the "little or no cost" level.

    Hope sharing my experience can help some of you out.
     

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