HR10-250 and MPEG4; Upgrade Offer

Discussion in 'DirecTV TiVo Powered PVRs & Receivers' started by ebonovic, Aug 3, 2007.

  1. Oct 13, 2007 #721 of 1693
    newsposter

    newsposter Poster of News

    35,616
    65
    Aug 18, 2002
    SE PA

    Advertisements

    If anyone gets the 721 message on the 'regular' channels like scifi, bravo hd etc, but you have your premium and local HDs, have them turn off your old HD pak and turn on the new one. It took me over 2 hours on the phone with 5 reps, plus the installer at one point, for them to figure out my hdpak wasnt on. DUH i told them I never paid for HD before even and I knew they needed to activate it! But they kept saying i was grandfathered in. I had no clue what they meant but was sure it was a dtv issue as my signals were good.
     
  2. Oct 13, 2007 #722 of 1693
    robnalex

    robnalex Member

    937
    1
    Sep 7, 2002
    Raleigh, NC
    As I posted earlier, I was able to work out a deal for 2 HR20s and the install is scheduled for October 23.

    Now I'm trying to figure out how to transition so that we can watch the remaining recordings on the 2 HR10-250s after the 2 HR20s are installed.

    I realize that we can keep the 2 HR10-250s connected (4 DVRS) for a while, but am not sure my work order will allow this with out additional charge. From the DirecTV site, my order details read:

    > Standard Professional Install $0.00
    > Swap ReplaceImplied DVR IRD $0.00
    > Handling $0.00
    > Swap Replace HR20 IRD $0.00
    > Swap Replace HR20 IRD $0.00

    I guess I need to call back and confirm that my order includes a Zinwell 6x8 Multi-Switch WB68 and anything else needed to keep the HR10-250s online?

    If the 2 HR10-250s are "taken off" can I still connect them to the TV and watch the recordings without getting a lot of annoying messages?

    Suggestions?
     
  3. Oct 14, 2007 #723 of 1693
    Jebberwocky!

    Jebberwocky! Guest

    11,759
    0
    Apr 16, 2005

    I have this exact problem - call and explained your solution to thge CRS. HE thaked me and then instructed me to check my cabble connections.

    I said no, I wasn't going to do anything of the sort but would he please do what I asked and then, if that didn't work I would do whayt he asked.

    He said okay and then asked me to pull the power cord - I then hung up.

    Called back, said "cancel" to get to a higher up CSTR and she turned off all my HD programming and then put it back and still nothing - switched to their tech. department and that person would not even consider your solution and I have someone coming out to look at my disk (not seeing the 103 sat) next tuesday.

    At least in the interim we can still get the SD version of those channels.
     
  4. Oct 14, 2007 #724 of 1693
    milominderbinder

    milominderbinder New Member

    434
    0
    Dec 18, 2006
    Chicagoland
    This is exactly what I had to do.

    I had a retention rep from the beginning so she knew what to do from the start. I did not even have to give her the steps.

    Presto. Fixed. All the new HDs came in.

    - Craig
     
  5. Oct 14, 2007 #725 of 1693
    milominderbinder

    milominderbinder New Member

    434
    0
    Dec 18, 2006
    Chicagoland

    Advertisements

    For everyone who has placed your orders...

    Good Job!

    Please you are on step 5 of the HD DVR (HR20) Ordering Tips.

    Check out the links to confirm your order and installation. Also check out the Installation Tips to make sure you get a great install.

    Also start looking through the Undocumented Tips & Tricks. The manual will tell you that you can't have 133 of the features you will like most. But we know how!

    If you haven't placed your order, you are on step 1. I am thinking that you might want to place your order today, Sunday, the 14th. ;)

    - Craig
     
  6. Oct 14, 2007 #726 of 1693
    jfischer

    jfischer New Member

    578
    0
    Oct 14, 1999
    Littleton, CO
    Figures, it's raining cats and dogs today and doesn't look like it's going to let up. Doubt the installer's gonna want to try and do the install today, but we'll see...
     
  7. Oct 14, 2007 #727 of 1693
    jfischer

    jfischer New Member

    578
    0
    Oct 14, 1999
    Littleton, CO
    Got it installed today, everything seems good. I got an HR20-100, not sure what the difference is between the 100 and the 700. Might be my imagination, but I think the PQ is better than the HR10-250 (both via HDMI).

    I also had to have them resend my HD package, since I wasn't getting any of the new channels, but now I'm good.

    At first I thought the HR20 was ungodly noisy, but I just realized that they bumped my power switch and my PS3 was on - which was the source of the fan noise. Once I turned the PS3 off it's as quiet as the HR10.
     
  8. Oct 15, 2007 #728 of 1693
    Rgonyer

    Rgonyer New Member

    38
    0
    Jan 7, 2002
    Wow, tried today and got $299/each to upgrade two my two HDDirecTivos, and one of them is actually failing. What a bargain. Once Sunday Ticket is over this year, I'll be looking at cable or dish.
     
  9. Oct 15, 2007 #729 of 1693
    Jebberwocky!

    Jebberwocky! Guest

    11,759
    0
    Apr 16, 2005
    tried - does that mean just once? Most get the deals within 3 or 4 calls.

    If at first you don't succeed . . . .
     
  10. Oct 15, 2007 #730 of 1693
    Rgonyer

    Rgonyer New Member

    38
    0
    Jan 7, 2002
    Forgot to add, subscriber since around '97, HD Pack since day 1, Sunday Ticket for the past 4 years, and superfan every year it was available.
     
  11. Oct 15, 2007 #731 of 1693
    Rgonyer

    Rgonyer New Member

    38
    0
    Jan 7, 2002
    Yeah, I'll probably try again, but it irks me that they don't feel our time is valuable. Why can't they just offer the best deal right off the bat???
     
  12. Oct 15, 2007 #732 of 1693
    pendragn

    pendragn Well-Known Member

    12,955
    364
    Jan 21, 2001
    Ames Iowa
    Because they're trying to make as much money as possible. "Maximum shareholder profitability" and all that.

    tk
     
  13. Oct 15, 2007 #733 of 1693
    jcaudle

    jcaudle Member

    220
    0
    Aug 16, 2004
    Fairfax, Va
    Directv....HR20 POS....cruising quietly along with my S3 and TivoHD....and rain or snow don't kill my signal.
     
  14. Oct 15, 2007 #734 of 1693
    Jebberwocky!

    Jebberwocky! Guest

    11,759
    0
    Apr 16, 2005
    when did you try your HR20? What did you not like about it?
     
  15. Oct 15, 2007 #735 of 1693
    duckyspawn

    duckyspawn New Member

    52
    0
    Jun 28, 2003
    Well on my third attempt, I finally got D to give in. Spoke to retention last night and after he stated that my account shows I was offered the $199 deal, I explained to him that I didn't accept it because it wasn't satisfactory.

    I told him I am a long time customer and have never had a delinquent payment. I also told him that I was very happy with my service and had no desire to go to another provider but felt I was not being taken care of. I further explained I had paid a premium for the hr10-250 ands did not feel I should have to pay a premium again.

    Then I went further and stated that when the announcement was made that the new channels would not be compatible with the new box (about one year or so ago) that the existing HD customers would be offered upgrades at minimal to no cost and I didn't consider $199.00 minimal cost.

    He said that the upgrade deal for $19.95 was no longer an option in the system, however, he does remember that statement from D and he would charge me $199.00 but also credit me $199.00 and basically I would be charged the $19.95 for shipping.

    So I didnt push it for program credits since I felt $19.95 for the box, dish and other needed items was a good deal. Installation is Saturday morning.

    So the best advice I can give is to keep trying and you will get the deal you want.
     
  16. Oct 16, 2007 #736 of 1693
    milominderbinder

    milominderbinder New Member

    434
    0
    Dec 18, 2006
    Chicagoland
    You did great! I did not think there would be any deals once the HD hit.

    You are on step 5 of the HD DVR (HR20) Ordering Tips.

    Don't stop now!

    - Craig
     
  17. Oct 16, 2007 #737 of 1693
    duckyspawn

    duckyspawn New Member

    52
    0
    Jun 28, 2003
    The only thing it doesnt show on my installation is the multiswitch. Is that an absolute necessity?
     
  18. Oct 16, 2007 #738 of 1693
    Jebberwocky!

    Jebberwocky! Guest

    11,759
    0
    Apr 16, 2005
    yes if you'r einterested in the new HD MPEG4 channels on the 103 Sat.
     
  19. Oct 16, 2007 #739 of 1693
    Rgonyer

    Rgonyer New Member

    38
    0
    Jan 7, 2002
    Are the new HD channels broadcast now?
     
  20. Oct 16, 2007 #740 of 1693
    duckyspawn

    duckyspawn New Member

    52
    0
    Jun 28, 2003
    then I will call installation and make sure they add the zinwell multiswitch to my order.
     

Share This Page

spam firewall

Advertisements