HR10-250 and MPEG4; Upgrade Offer

Discussion in 'DirecTV TiVo Powered PVRs & Receivers' started by ebonovic, Aug 3, 2007.

  1. Oct 1, 2007 #621 of 1693
    jimb726

    jimb726 New Member

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    Cleveland, Ohio

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    I will absolutely agree with you that it isnt a Tivo, and to call it a direct replacement is a disservice to both units, no matter how a person feels about either of them. And while the poll says that 20% of the people would not get it, I wonder how many got it thinking it was a Tivo?
    I cannot argue the 2 year commitment as my wife will kill me if I ever left D* because of a couple of channels that she likes so the commitment is moot for me. And I like the Tivo format, just not as passionately as some here. However I feel that perhaps you are overstating the desire of Tivo users to stand up against D*. I think that those people who Tivo has become a way of life have begun to migrate to other providers in order to continue to use that format, figuring wisely, that D* is not going to concede to their desires.
    I remember when Ford came out with the Taurus in 1986, 50% of the people who saw it absolutely hated it, the looks, the style, etc. Ford chose to focus on the 50% who liked it and went on to sell more of those Tauruses for a decade than any other comparable car. I think thats where D* might be at this point, they are going to focus on the people who want to use their service under their terms and they will let those in the minority choose what they are going to do in the future.
     
  2. Oct 1, 2007 #622 of 1693
    DDayDawg

    DDayDawg New Member

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    Sadly I have to agree with this. As much as I love TiVo (I got one of the first silver Sony TiVos in the old days and have preached the word ever since) they just aren't going to win the war here. I hope they stay in business and anytime I can choose them within my viewing needs I will but as much as I love them I'm not jumping off this DTV HD train. My HR20 should be here tomorrow and I will run both that and the HR10-250 as long as I can, but I just crave the HD.

    As much as DirecTV does to piss me off some times I have to admit that their day-to-day service is excellent when compared to Comcast. I have to use Comcast for internet because my company pays for it and dealing with them on any type of support is just hellish.

    I really want a real TiVo to work with DirecTV, but I would also really like to have gills because it would be neat to dive without a scuba tank. But neither of those is going to happen so I have to deal with the hand I was dealt. Still sad though, gills would rock.
     
  3. Oct 1, 2007 #623 of 1693
    bonscott87

    bonscott87 Done.

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    I'm surprised you don't keep up with these things since it's these presentations where things like this are discussed and you're so hyped up on this subject.

    There have been 3 or 4 finiancial investor calls and the Liberty presentation in the last few weeks. Go to DirecTV's website and click the Investor Relations link at the top for all the latest conference calls and presentations. Tivo isn't mentioned in any of the future plans and in fact all the talk is about how everything will center around the HR20/21 platform for HD and advanced services. Like I pointed out, they are fully invested in this. If it were to fail they will certainly be giving it a couple years to succeed before they bail on it. And then, if Tivo is still a viable option it would be another year or two before a new Tivo based product would emerge. You can always come back at that time should you choose to do so by why "suffer" in the meantime?

    We've been trying to tell you this for I don't know how long. The DirecTivo is a great product. It really is. Certainly a leader in it's industry. But the fact remains that DirecTV has gone a different way and holding on to your HR10 for as long as you can just isn't going to change that fact. The 150K or so (if that) HR10 users that don't have at least one MPEG4 box just isn't that big of a number in terms of all the HD subs they have and the hundreds and hundreds of thousands of HR20s out there.

    I also take it that you missed the latest Tivo quarterly investor presentation where he said flat out that there are no discussions with DirecTV and no indication that there will be any in the future. His talk 6 months ago where he said that maybe Liberty would talk with them again was as we suspected, just fluff at the time to try to keep the stock price up. This time he admited flatly that there is nothing going on between Tivo and DirecTV in terms of new products, no talks at all and he didn't see anything going in that direction in the future.

    Honestly I don't think there is anyone that wouldn't respect that point of view. I just have to wonder why you're still with DirecTV then as the writing has been on the wall for a *long* time. If DirecTV's content holds nothing over you then if it were me, I would have left a LONG time ago and been happy with my Tivo's.

    Good luck!
     
  4. Oct 1, 2007 #624 of 1693
    JohnB1000

    JohnB1000 Well-Known Member

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    The problem with gills is their are two kinds, the old kind that you've got used to and the new kind that some say or not as good, but since the water is different you need those new one's. Having to choose which gills is just as much of a problem :)
     
  5. Oct 1, 2007 #625 of 1693
    fasTLane

    fasTLane Member

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    It does not matter if Directv loses customers. They can handle it. ;)
     
  6. Oct 1, 2007 #626 of 1693
    michad

    michad CamParDad He's Baaaaaack now with Buddhism.

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    So I want more HD channels and a decent deal to do the switch; However I'm nervous about telling an automated attendant that I want to cancel my service and poof three minutes later I'm watching my 3 local HD's and nothing else.

    What's the update on their offerings?
     
  7. Oct 1, 2007 #627 of 1693
    RS4

    RS4 New Member

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    Indianapolis...

    You obviously haven't paid any attention to what I've been saying about the future of the Dtivos, but then that doesn't surprise me, because you have a different agenda - i.e. promoting non-Tivo products on this Tivo forum - then I do.

    I've never seen anything in writing from Tivo and/or DirecTV to say they were going to explore the possibiliities of some kind of joint project. In fact, it has been the opposite with DirecTV publicly stating that they were exploring possibilities. There has been nothing from Liberty either. I have explained several times that I would wait until the first quarter after the dust settles with the satellite launch and hopefully the new owners in control to see if they gave any indications. I think your interpretation of what Tivo is saying )quoted below) is different from mine

    And of course, there are millions more than the 150k users you speak about. So, I think I will continue to remind folks about the half-truths and that they are rewarding a company for second-rate equipment and service. Thanks
     
  8. Oct 1, 2007 #628 of 1693
    dswallow

    dswallow Save the ModeratŠ¾r TCF Club

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    You are living in some warped mirror universe if you think saying the word "cancel" to any company, especially via an automated attendant, will result in any manner of cancellation without numerous attempts on their part to prevent your leaving. :)

    And even if you do go so far as to decide as a negotiating point you really want to follow through with the cancellation, you can tell them to disconnect some time in the future, like 2 or 3 weeks from the day you're calling. Then another day you can call and cancel the cancellation, if you must.
     
  9. Oct 1, 2007 #629 of 1693
    milominderbinder

    milominderbinder New Member

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    That is just a password. Try calling and just asking for Retention if you prefer.

    Make sure that they put you through. Ask the CSR if they are in the Retention Department.

    As to the latest offerings, others are still getting $199, $99, and even $19 deals. It depends on your negotiating skills and your Hearts rating. At this point it seems the key is whether you own an HR10.

    You can have it all. Keep your TiVo for your old channels and add the HR20 for the new channels (and old). You will have twice the storage and twice the tuners.

    These steps should help you: Get a Great Deal on an HR20 tips.

    Take care,

    - Craig
     
  10. Oct 2, 2007 #630 of 1693
    94SupraTT

    94SupraTT New Member

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    TN...
    D* gave me gills for $19 shipped. You were jipped. :p
     
  11. Oct 2, 2007 #631 of 1693
    milominderbinder

    milominderbinder New Member

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    OK, no one is supposed to be bragging about who has the biggest gills! :)

    You both did a very nice job using the Get a Great Deal on an HR20 tips!

    - Craig
     
  12. Oct 2, 2007 #632 of 1693
    Monkeybiz

    Monkeybiz New Member

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    Jan 13, 2005
    I just got the whole enchilada for $19. Appears my contract was up and I've got a good 10yr history with them. No programming credits, just happy we are finally getting more HD crack for my system. Selling my HR10-250 locally, the fan is getting loud though.
     
  13. Oct 3, 2007 #633 of 1693
    milominderbinder

    milominderbinder New Member

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    Nice work!

    In additionto the 21 new HD last week, you also just got the 11 new HD channels added today:

    Comcast SportsNet Chicago HD (Channel 640)
    Comcast SportsNet Mid-Atlantic HD (Channel 629)
    New England Sports Network/NESN HD(Channel 623)
    SportsNet New York HD (Channel 625)
    YES HD (Channel 622)
    Cinemax East (Channel 512)
    Cinemax West (Channel 514)
    HBO West (Channel 504)
    Bravo (Channel 273)
    SciFi Channel (Channel 244)
    USA Network (Channel 242)

    - Craig
     
  14. Oct 3, 2007 #634 of 1693
    Marino13

    Marino13 New Member

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    Jan 16, 2007
    I took my own approach to this since January. At that time I had three HR10-250's (that I received for $100 total) and three H-20's and a 3-LNB Dish. On my first call in January I told them I wanted another HD DVR and would like to trade in a H-20. They did it with no questions asked for no charge. I had to send back one of my H-20's which was fine with me.
    My second call was unsuccessful a week later. I asked the same thing again (trade in a H-20 and get a HD DVR) and they said the best they could do was $199. My third call asking for the same thing a month later was successful. The only difference was that I received a reconditioned unit which I do not really care about.
    I kept calling about every two weeks asking for another one and was unsuccessful for the next three months. I probably called them ten times in that period and received various offers from $99 up to $299 but none would do it for free.
    In June I received an automated call stating that I needed to upgrade my dish for the new HD channels coming out this fall. I called them and stated that I received the message. The next week I got the 5-LNB dish (I self installed it) and another HR-20. In this instance I was charged $19.95 but was not required to return my last H-20. I shut it off anyway and they do not want it back because I bought it right before the lease thing went into effect.
    Last week I called and said I wanted to be able to receive the new HD channels in my bedroom. They replaced my HR10-250 with a HR-20 for no charge but made me send back the leased HR10-250. I now have 4 HR-20's for a grand total of $19.95 and still have 2 HR10-250's that I plan on keeping until they die. I do sub to the NFL Sunday Ticket (Superfan for free of course) but nothing else and have been a customer for 7 years.
    I guess what I am trying to say is keep at it. It may be a pain in the butt to keep calling but you eventually will be successful assuming you pay your bill on time.
     
  15. Oct 4, 2007 #635 of 1693
    milominderbinder

    milominderbinder New Member

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  16. Oct 5, 2007 #636 of 1693
    nrc

    nrc Cracker Soul

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    Called to cancel today. The response was "Wow, you've been with us over ten years." The offer was free HR20 plus $10 off for a year. Sounded like he was checking to see if it would be possible to offer more, but I made it clear. No TiVo, no deal. Very happy paying less and getting more with WOW! cable and TiVo.
     
  17. Oct 5, 2007 #637 of 1693
    fasTLane

    fasTLane Member

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    Can't blame you. I will be along soon as well.
     
  18. Oct 5, 2007 #638 of 1693
    bonscott87

    bonscott87 Done.

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    Both of you are making the right move. If Tivo is your #1 thing then you should move on. Only by leaving DirecTV will they actually notice anything (assuming enough do it all at once). RS4 and others keep "hanging on" in hope of a change and all that does is "reward" DirecTV as he calls it. They could care less if he ever gets an MPEG4 receiver so long as he's paying his bill. But if he leaves and says the reason is because of no Tivo, only then might they take notice. So long as DirecTV keeps adding more customers and they grow then they will think they are doing the correct thing.
     
  19. Oct 5, 2007 #639 of 1693
    jfischer

    jfischer New Member

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    I just called and was told I could get the HR20 and new dish for free, installation is scheduled for Monday. We'll see what happens....
     
  20. Oct 5, 2007 #640 of 1693
    RS4

    RS4 New Member

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    Indianapolis...

    I am doing more then hanging on, Scott. I have written emails and spoken to them 3 times this year. I explained in a nice way that I prefer Tivo and will not accept the HR20 box without some sort of trial. I explained that I will be leaving if it appears nothing is going to be announced after the new owners take over.

    The last email I wrote explaining why I was leaving (because of Tivo), they wrote back saying they were sorry that I didn't like the 2-year commitment. Then, when the lady called, she acted like she didn't even know that Tivo had a stand-alone HD box.

    I still think that if enough people are vocal, DirecTV will get the message.

    The thing that surprises me the most is why the moderators even allow a thread like this. It's one thing to direct folks over to dbstalk, but to allow this kind of thread where folks are being told how to get a second-rate box and to subsidize DirecTV by haning on to the HR10-250 is really amazing to me. I guess the owners just want traffic to this site.
     

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