HR10-250 and MPEG4; Upgrade Offer

Discussion in 'DirecTV TiVo Powered PVRs & Receivers' started by ebonovic, Aug 3, 2007.

  1. Aug 5, 2007 #41 of 1693
    NYURDRMS

    NYURDRMS New Member

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    My HR10-250 was starting to die. It has been causing all sorts of problems lately. Losing the second feed, to just freezing.

    Anyway, I decided I am tired of this thing and the terrible software, I have finally decide to go with the new HR20 for both of my HR10's. I am not sure it will be a whole lot better, but since it is DTV's I would hope they are better with trying to make it work than they seem to be with TIVO.

    I called the CSR and was given the deal of $198 for both to be upgraded. When I told him that wasn't good enough since I paid over $1000 for the first and just recently leased the second, I asked for retention, he said that he couldn't transfer me to retention just to get a better price, that I had to threaten to leave. Well, you can guess what I said next. CANCEL.

    When I said that he mumbled something like well you will have to pay $12/month for every month left on your contract. At this point I would have gladly paid $198 to cancel.

    He finally transferred me to retention, and I spoke with one of the nicest CSR's I have ever spoken with at DTV. She said since I have been with them since 2001 and have Sunday Ticket and Nascar, she would upgrade both machines with new dish for free (not even shipping). I did get hit with a new two year agreement, but as long as I can get Sunday Ticket and the HD channels, I don't plan on going anywhere anyway. I actually think I might write a letter to DTV to let them know of the good service I got from this lady in retention.

    Good luck.
     
  2. Aug 5, 2007 #42 of 1693
    dthreet

    dthreet Member

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    I called directv couple months back and since I owned my HR10-250 they gave me an HR20-100 for $99 bucks w/ no service commitment and I still own both. Not a bad deal.
     
  3. Aug 6, 2007 #43 of 1693
    MurrayW

    MurrayW Murray

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    I have 3 HR10-250's that I plan to keep active on my account (hoping that the rumored plan that allows as many receivers on your account as you want with no mirroring fees becomes a reality on Sep 1st). I called tonight and said "Cancel Service" when I got the automated system and got connected to a CSR who I assume was in the retention department.

    I told him that I was thinking about canceling my service because I would have to pay $600 ($199 each per the DirecTV website) to "upgrade" all three of my HR10-250's to the the HR20 MPEG4 DVR's and was not too happy with paying for Superfan along with the increase in the price for Sunday Ticket. Here is what he offered:
    1. Superfan for free.
    2. 4 x $20 monthly credit to offset price of Sunday Ticket.
    3. 3 HR20's + new dish install for $300 with $150 in credits.

    I told him the first 2 sounded fine, but I would rather add the HR20's one at a time -- one now and the other two in a few months. He gave me the standard $19.95 + tax deal on the first HR20 and said I would not be required to send back any of my HR10-250's (2 owned and 1 leased). Then he added a note in my account that I could get 2 additional HR20's in the future for $200 plus a $100 credit. When I get my first HR20 and then again when I get the other 2, it will extend my contract for 2 years which isn't a big deal since I am being held hostage by the Sunday Ticket being exclusive to DirecTV anyway!

    He did say that when I get the 2 additional HR20's at some point in the future, I would be required to send back 2 HR10's...I said that I didn't think I should have to send back ones that I owned, but told him I would deal with that when I get ready to get the other 2 HR20's.

    All-in-all, it was relatively painless and I will end up getting 3 HR20's for less than $50 each.

    Murray
     
  4. Aug 6, 2007 #44 of 1693
    generalpatton71

    generalpatton71 Open,Flash and clear

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    I don't get this "give back" crap. You don't need to give back anything. People get confused by the word "swap" in this situation. They have no need for them besides the fact that maybe a installer might just "find" a new receiver for himself :thumbsdown: . Seriously don't give up any of your HR10.
     
  5. Aug 6, 2007 #45 of 1693
    newsposter

    newsposter Poster of News

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    i bet some confusion is from new csrs that never had to deal with owned stuff. Or dont care to.
     
  6. Aug 6, 2007 #46 of 1693
    dswallow

    dswallow Save the ModeratŠ¾r TCF Club

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    There's no excuse but greed for a 2-year commitment (or even a 1-year commitment) nowadays. You're required to return the leased equipment, so there's no upfront subsidizing of it involved anymore.
     
  7. Aug 6, 2007 #47 of 1693
    bundini

    bundini New Member

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    Rekindling the love: TiVo, DirecTV announce big update, more collaboration

    By Ken Fisher | Published: August 01, 2007 - 12:46PM CT

    The recently launched TiVo HD has DirecTV's leadership itching to look like anything other than a dead end for TiVo fans. Come 2008, DirecTV's TiVo users will get a major update to their DVRs. The message from DirecTV HQ appears to be "don't bail on us yet, TiVo users."
    Related Stories

    * TiVo, DirecTV may get back together; Comcast to launch TiVo in August
    * DirecTV's HD TiVo gets updated
    * Milestone: TiVo software certified for use on Comcast DVRs

    In early June we reported on signs of renewed courtship between TiVo and DirecTV's new ownership, Liberty Media. TiVo CEO Tom Rogers hinted at the possibilities between the two parties when he noted that Liberty isn't in the business of making DVRs, unlike DirecTV's previous owners, News Corp. TiVo's profitable relationship with DirecTV came unraveled years ago when News Corp's influence led them to roll their own DVR solution and begin phasing out TiVo altogether.

    Clearly the road map has changed, as the two companies today announced something that I thought I'd never see: a series of major updates planned for Series 2-based DVRs. This includes all TiVo units DirecTV has rolled out in recent years, including the HD TiVo HR 10-250, which is based on the Series 2 platform.

    According to the announcement, early 2008 will bring three much needed updates: web-based scheduling ("Remote Booking "), the Recently Deleted Folder feature, and Overlap Protection. The announcement was not exhaustive, and also noted that additional updates are coming, as the two companies "will continue to explore ways to bring future enhancements."

    "It is important to us that our customers with TiVo service also have access to the latest DVR technology and we look forward to exploring additional opportunities with TiVo," said Derek Chang, executive vice president, Content Strategy and Development for DirecTV, Inc.
    DirecTV sweating cable

    Today's announcement puts to rest any notion that DirecTV is still on the warpath against TiVo. What we're seeing is a steadily increasing commitment between the two which began in April when TiVo and DirecTV announced that they would support their joint offerings through 2010. Few expected that it would mean added functionality, however.

    Why the change? While the switch in ownership at DirecTV has a lot to do with it, also note that as of last spring, DirecTV had 2.6 million customers using TiVo. That's 2.6 million customers who might perk up and take note of TiVo's growing strength among cable offerings.

    It's simply never looked better for a TiVo user to be on cable or Verizon FIOS TV than now. The launch of the cable-only TiVo HD brings HD-support down to a more palatable price than did the Series 3, and yet the feature set is rather robust. Also, Comcast is going to be launching their own TiVo-based DVR in the coming weeks that will be integrated into a Comcast set-top box. Translation: this fall and winter could be something of a renaissance for TiVo in the cable market. They have a reasonably-priced HD unit, CableCARD support is finally ironed out, and we're about to see how TiVo fares as a software provider to Comcast.

    So why is DirecTV announcing this update 6+ months in advance of its availability? The answer should be rather obvious.

    Nevertheless, a big problem still looms for HD TiVo users on DirecTV. Whenever DirecTV gets around to activating their newest satellites with local channels in HD, those channels will be broadcast in MPEG4, which is incompatible with the existing HR 10-250. So, while these upcoming updates do scratch some itches, they don't scratch one of the biggest, namely that the existing HD TiVo cannot handle the additional HD channels that DirecTV has planned.

    The big question is, could we see a new TiVo unit from DirecTV around that time? A year ago I would have laughed, but now I'm not so sure.
     
  8. Aug 6, 2007 #48 of 1693
    HalfFull

    HalfFull New Member

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    I called last week to upgrade to HR20 (even spoke with retention). Been with DirectTV for several years and all they would offer was $149 and I had to give them my **OWNED** 10-250. I asked for the 19.99 deal...of course the answer was no.

    So I told *retention* they would be losing me to DISH or cable. He wouldn't budge, and just started beating up on Dish networks and talking about the much better DirectTV service is. Was not impressed by his arguments or his attitude.

    Called Dish and they gave me their High Def DVR, another Standard DVR (that works with two TVs), 10 months free HD, free install (after credit), and 3 months free STARZ. Commitment is 18 months. Install is Saturday, and then I will call DirectTV back and cancel.
     
  9. Aug 6, 2007 #49 of 1693
    Jebberwocky!

    Jebberwocky! Guest

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    should have called back and tried again before you bailed - if at first you don't succeed, try and try again

    That saying is never more accurate when dealing with CSR's
     
  10. Aug 6, 2007 #50 of 1693
    fasTLane

    fasTLane Member

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    Look forward to member reviews of all the new mpeg4 channels in regard to quality, syncs, etc.
     
  11. Aug 6, 2007 #51 of 1693
    HalfFull

    HalfFull New Member

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    I hear you, but became irritated after hanging upl with retention. During the call, I stayed calm and presented a reasonable argument of why I should not have to turn in my owned equipment...never once raising my voice or threating to leave Direct TV during our discussion (although I did calmly tell him right before I hung up that I would likely leave DirectTV).
     
  12. Aug 6, 2007 #52 of 1693
    joelq

    joelq New Member

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    Call 1-800-DIRECTV and when the recording asks you the reason for your call, say "cancel service". The recording should come back and clarify whether or not you want to cancel service, or change your service (or something to that effect), say again "cancel service". You should be transferred immediately.

    That's what I did about 4 weeks ago and I got a free 5-LNB dish and HR20.
     
  13. Aug 6, 2007 #53 of 1693
    Charlutz

    Charlutz New Member

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    I paid the $20 shipping for 2 new HR20's, one new R15 (wanted my young kids and wife to see the same interface on all the tvs), free dish, multiswitch and install. One of my HR10's was leased, one owned. CSR said I could sell both. Got $175 for the first on ebay with buy it now. Second one is taking bids. My family liked the tivo interface better but they (including my 5 y.o.) are having no problems finding, recording and watching their shows. One of the HR20's stopped taking trickplay commands, but a quick reset seems to have fixed it. I bowed to the MPEG4 and possible move of NFL season ticket, SciFi HD, National Geo HD. Hope it was the right choice.
     
  14. Aug 6, 2007 #54 of 1693
    Ereth

    Ereth Unemployed Bum

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    It's not confusion. I argued with the CSR and she insisted I would have to give them my HR10-250. IF I gave them the HR10-250 they would charge me less for the HR20 than if I did not. There was no confusion on my part, she was quite clear that they were going to charge me $299 if I kept my HR10-250.
     
  15. Aug 6, 2007 #55 of 1693
    Jebberwocky!

    Jebberwocky! Guest

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    you need to flirt more with the CSR!

    This is playing Russian Roulette - every round you gat a different response.

    When they first mentioned returning the 10-250 I said that was a deal killer and thanked them - they asked me to wait a minute and caved pretty soon after.
     
  16. Aug 6, 2007 #56 of 1693
    Charlutz

    Charlutz New Member

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    If you need something plausible to say, ask them what they can do to help you transfer your recordings to the new dvr because you have things saved on there you want to keep. My CSR said as long as the installer didn't take it, it was fine for me to keep it. But I had the "saved recordings" argument ready. The tech didn't ask for it. In fact, I gave him a gatorade (95 degree day) and a $20 tip (clean install and knowledgable installer), and he gave me an extra dish so I'd have one for tailgates. I think the gatorade and a tip would allow you to keep anything you wanted, no matter what the csr says.
     
  17. Aug 6, 2007 #57 of 1693
    Ereth

    Ereth Unemployed Bum

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    In point of fact, I DO have things on there I want to keep. I haven't watched most of last years "Eureka" for instance, and it's sitting on my HR10-250.

    Now that I'm in San Antonio, I'm actually in a city that gets it's locals through MPEG4 so I really should give the HR20 a try, but I do not want to give up my HR10-250, especially as I paid $1000 for it!
     
  18. Aug 6, 2007 #58 of 1693
    HalfFull

    HalfFull New Member

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    Mighty fine D* to let you keep your own equipment. All for the pleasure of a two year commitment, paying $149 to leasing their HD hardware, and pay the HD fee....what a deal!

    Meanwhile, E* gives me their equipment, free HD for 10 months, and HBO for 3 months.

    I don't get it...DirectTV spend millions to attract new customers and won't even match their competition's HD equipment price to keep their existing customer (me!). Stupid.
     
  19. Aug 6, 2007 #59 of 1693
    mooondog

    mooondog New Member

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    My HR10-250 died a quick death yesterday. Started rebooting about every 30 minutes. Was very unresponsive and slow as well. I'd hit "Pause" and it would pause about 2 minutes later. Never had these issues before. Tried to wipe it clean and froze for hours. When I got up in the morning, it still said "Clearing and deleting everything. This will take an hour". Called this morning and said they'll send out a replacement for "free".

    Edit ---> forgot to mention they told me to dispose of the HR10-250.

    I purchased my HR10 at Best Buy about a year ago for $500. What does "free" mean in DirecTV's world? Will I basically be leasing it from them? What unit should I expect to receive?

    Thanks
    Eric

    PS --- luckily I just finished catching up on John From Cincinnati. Looking forward to the season finale next week!!!
     
  20. Aug 6, 2007 #60 of 1693
    Ereth

    Ereth Unemployed Bum

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    Well, I called back and had to talk to Movers Connection since I just moved from Florida to Texas.

    She gave me the HR20 for $99 but it's an OWN, not a lease. She said they could still do that for people who owned the old equipment. She wanted the HR10-250 back but I told her I had a bunch of stuff on it I hadn't watched and she said that I could keep it and use it as a Standard Def receiver.

    I get the new dish and multiswitch and the install for $99, and I get $10 off for six months and 3 months of Showtime for free. I ended up with a 1year commitment. That was the best I could do.

    But it's good enough. I need Sunday Ticket to see my Jacksonville Jaguars.
     

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