Advertisements My HR10-250 was starting to die. It has been causing all sorts of problems lately. Losing the second feed, to just freezing. Anyway, I decided I am tired of this thing and the terrible software, I have finally decide to go with the new HR20 for both of my HR10's. I am not sure it will be a whole lot better, but since it is DTV's I would hope they are better with trying to make it work than they seem to be with TIVO. I called the CSR and was given the deal of $198 for both to be upgraded. When I told him that wasn't good enough since I paid over $1000 for the first and just recently leased the second, I asked for retention, he said that he couldn't transfer me to retention just to get a better price, that I had to threaten to leave. Well, you can guess what I said next. CANCEL. When I said that he mumbled something like well you will have to pay $12/month for every month left on your contract. At this point I would have gladly paid $198 to cancel. He finally transferred me to retention, and I spoke with one of the nicest CSR's I have ever spoken with at DTV. She said since I have been with them since 2001 and have Sunday Ticket and Nascar, she would upgrade both machines with new dish for free (not even shipping). I did get hit with a new two year agreement, but as long as I can get Sunday Ticket and the HD channels, I don't plan on going anywhere anyway. I actually think I might write a letter to DTV to let them know of the good service I got from this lady in retention. Good luck.