HR10-250 and MPEG4; Upgrade Offer

Discussion in 'DirecTV TiVo Powered PVRs & Receivers' started by ebonovic, Aug 3, 2007.

  1. Sep 27, 2007 #561 of 1693
    JoeTiVo

    JoeTiVo New DirecTivo, when?

    145
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    Jun 25, 2001
    Pewaukee, WI

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    Glad I made the move early to get my two HR20s and didn't procrastinate. I had a feeling it wouldn't last forever.
     
  2. Sep 27, 2007 #562 of 1693
    annenoe

    annenoe He's a Smooth Fox

    430
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    Oct 19, 2003
    Mountain...
    Just finalized the $19.95 deal. Called 1-800-531-5000 and said "cancel" at prompt. When I got the CSR, I was polite and patient. Asked what it would take to get the new HD.

    She started at $299, went to $199, then $100, then $19.95 - took no more than 60 seconds and all I did was ask nicely, "You know, I'm a long time customer and I spend a lot of money with you guys every month [our current bill is $123/month] and are you sure you don't have something better?"

    Will also add a new multi-switch (I have 4 lines feeding 4 receivers right now) and 2 more lines to get dual tuner capacity on my HR10 and the upcoming HR20) in that $19.95 deal.

    All I had to add to my bill is the $9.99 monthly HD access.

    So, for around $133 a month, I have 2 SD receivers hooked to SD tivos, an HR10 with very good OTA and dual tuners, and HR20 with dual tuners (and OTA I'm assuming), Setanta Sports, HD, HBO, Showtime, Cinemax and Protection Plan. I'm on an old, no longer offered monthly plan and they let me keep it.

    I had a *very* good CSR.
     
  3. Sep 27, 2007 #563 of 1693
    sbelmont

    sbelmont Member

    67
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    Jul 4, 2004
    Bakersfield, CA
    Earl-

    What about those of us who have put off upgrading due to OTA issues? At my house an indoor antenna doesn't work and and the only outdoor antenna I am allowed is the clip on, which works. Running additional cable throughout the house is not an easy task and I have the company that did the wiring of the audio/visual/computer network when I built the house looking into it. This company is also an authorized D* installer. I can't give up the HD locals and I am already going to have to spend dollars that I know D* wouldn't chip in for to re-wire the house.

    You can tell your contacts right now that this is not good customer service. They need to treat all customers the same.
     
  4. Sep 27, 2007 #564 of 1693
    ebonovic

    ebonovic has gone his way...

    11,164
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    Jul 24, 2001
    Tinley...

    Before you do anything that is "big bucks"... wait till the SWM is released to the general public....
     
  5. Sep 27, 2007 #565 of 1693
    rgswff2

    rgswff2 Tivo Insanity

    208
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    Feb 23, 2001
    Austin, TX

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    Is there any indication of when this might happen?
     
  6. Sep 27, 2007 #566 of 1693
    DDayDawg

    DDayDawg New Member

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    Jul 12, 2004
    Memphis, TN
    This would really surprise me because the only outcome I can see from DirecTV NOT getting all of the HR10-250 owners off those boxes is a Class Action lawsuit. I would put the success of that fairly low but it would be a marketing nightmare. If they tried to move the existing HD channels to MPEG-4 then the CA would be a slam dunk.

    I just don't see what DirecTV loses from taking care of us at this point.
     
  7. Sep 27, 2007 #567 of 1693
    Bob_Newhart

    Bob_Newhart My Custom User Title

    20,599
    2
    Jul 14, 2004
    Houston
    I just called and was only able to get the $199 offer, even with the 4 receivers I currently have and the $115 per month per month in programming. I was very polite and kept asking if there wasn't something more he could do for me, but he said no.

    Should I keep trying and hope I get another CSR or am I SOL? I also made a point of saying that if I got the new DVR then I would be subscribing to more channels (Starz and Cinemax) since they'd have HD content.

    No love for me. :(
     
  8. Sep 27, 2007 #568 of 1693
    Jebberwocky!

    Jebberwocky! Guest

    11,759
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    Apr 16, 2005

    maybe your dry humor didn't work - I'd give it a few more tries :D
     
  9. Sep 27, 2007 #569 of 1693
    milominderbinder

    milominderbinder New Member

    434
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    Dec 18, 2006
    Chicagoland
    You are dialling for dollars. Try again right away. It sounds like you need to get the best deal you can tonight.

    Follow the script. As it says, expect to call several times.

    - Craig
     
  10. Sep 27, 2007 #570 of 1693
    JohnB1000

    JohnB1000 Well-Known Member

    18,788
    645
    Dec 6, 2004
    I upgraded in the last 24 hours and got a good deal.
     
  11. Sep 27, 2007 #571 of 1693
    mikehome

    mikehome New Member

    51
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    Oct 16, 2005
    I got 2 HR 20's for free. Took 3 calls but it was worth the 45 minutes.
     
  12. Sep 27, 2007 #572 of 1693
    sbelmont

    sbelmont Member

    67
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    Jul 4, 2004
    Bakersfield, CA
    My question exactly, Earl. And what kind of upgrade are they going to offer me if I wait until then?
     
  13. Sep 27, 2007 #573 of 1693
    adonoho

    adonoho New Member

    1
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    Aug 29, 2005
    Folks,

    Count me confused.

    I have an HR10-250 and we pay for the small number of HD channels. Frankly though, we only really record HD OTA. I'm expecting that, should DTV ever remove the HD channels on the current satellites, I can still use the HR10 as a normal DTiVo with HD OTA. Does this make sense? Frankly, we are very happy with the system and see no reason to change. (Yes, I know I don't get to see all of that HD goodness but I always have the World of Warcraft... ;-)

    Of course, I have no idea what is going to happen in Feb. 2009 when all of the broadcast folks need to move to digital. Does that mean my DTiVo box is 'turned off' then? (I'm not expecting it to but it is one of those milestones...) Of course, it would also mean that DTV is also turning off every other DTV box that can't be upgraded. So I suspect that I'm safe.

    Overall, I've had this box for 2+ years and I expect it to last a good 4 more years. I see no reason to upgrade. Am I going to be forced to?

    Any thoughts?

    Andrew
     
  14. Sep 27, 2007 #574 of 1693
    dswallow

    dswallow Save the ModeratŠ¾r TCF Club

    56,226
    7,367
    Dec 3, 2000
    Long...
    You will absolutely be able to continue using the HR10-250 and will not be forced to upgrade to the HR20 or any other receiver. You simply won't be able to receive any MPEG-4 or Ka-band content using the HR10-250.
     
  15. Sep 27, 2007 #575 of 1693
    rgswff2

    rgswff2 Tivo Insanity

    208
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    Feb 23, 2001
    Austin, TX
    Is anyone else worried? milominderbinder hasn't posted in this thread in over 3 hours!!! I hope he is ok. :rolleyes: :eek: :D :p
     
  16. Sep 27, 2007 #576 of 1693
    ebonovic

    ebonovic has gone his way...

    11,164
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    Jul 24, 2001
    Tinley...
    Zero Idea... I have not heard of what/when the next "upgrade" offereing may be.

    I wouldn't be surprised if there wasn't one till the new year... or till about the point the MPEG-2's are going to be turned off.
     
  17. Sep 28, 2007 #577 of 1693
    JRAllas

    JRAllas Spoiled by Tivo

    89
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    Mar 26, 2006
    Crest Hill, IL
    I'm in the same boat as you. Most of the HD content I record is from my local OTA's. Occasionally I record HD content from the MPEG2 HD channels, but those same shows are also available in SD. I have nothing to gain by getting rid of my HR10-250, unless DirecTV finally realizes what we need is a Tivo powered HD DVR/Receiver. My DirecTivos have spoilded the hell out of me and I don't want to step down to an HR20.
     
  18. Sep 28, 2007 #578 of 1693
    fasTLane

    fasTLane Member

    564
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    Nov 25, 2005
    Same here.
    On another note; if the recent decline in mpeg2 picture quality does not improve in the next week or so I will drop their "HD" package and view OTA-HD thru DirecTivo. Oddly, this problem seems to have started about the same time the new mpeg4's came available.

    Quite infuriating. :mad:
     
  19. Sep 28, 2007 #579 of 1693
    Rigelian

    Rigelian New Member

    45
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    May 21, 2003
    Berkeley
    I guess rather than putting people on increasingly lengthening installation schedules, D* has decided to manage demand by effectively using price. Sounds like the sudden demand for the HR20s has outstripped D* ability to deliver in the short run. I suspect that after they serve people in the current pipeline, deals may come again, but then again maybe not if they continue to get customers demanding to switch at the higher price. Of course some people might simply bail rather than pay the price, but if the number of people on the margin is small...D* might not care.
     
  20. Sep 28, 2007 #580 of 1693
    Jebberwocky!

    Jebberwocky! Guest

    11,759
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    Apr 16, 2005
    I checked my account yesterday online and I was surprised to see I had 10 receivers listed under my equipment :eek:

    Called to see what was up and learned that I had 5 receivers listed that were not mine - apparently someone either upgraded or started new service and they (the day before) added them on my account - along with some notes that NFL season ticket wasn't coming in :D

    Easy enough to fix (of course the other party would come home to find their TV's not working ;)) I asked what I could do to limit unauthorized access to my account and I was told I could add a password - so I did just that and thinking about it, I would rather give them a password than have to go through all the verifications they ask.
     

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