Advertisements Well, the installer showed up on time and knocked out the install in a couple hours. Not bad for a new AT9 install, swapping the switch and setting up 3 HR20's. This was the first time I was actually pleased with a visit from a DTV installer. After all the DVR's were activated and the installer left, I checked online and then called DTV to confirm. No new committment. Like I said before, I was not too worried about this anyway but I know a lot of you are so I wanted to check back and say that the so called "required" upgrades do not give you an automatic new committment. My initial impressions of the HR20 are not bad. Yes it is different. It will take some getting used to but it seems OK with me. My 7 year old son has already learned how to watch what he wants and set up recordings so it can't be that bad. Time will tell if it does what we ask of it but I think most people that don't like it were just too used to how to do things with there HR10. Just my opinion. So overall I am very happy. 3 New HR20's (all -700's BTW), AT9 install and a multiswitch swap all at no cost to me. Painless install. I still have my 3 HR10's just in case and I did not have to play CSR roulette. They called me and asked me to do this. I really can't ask for more. It may be beneficial to all of you that can't wait to swap - to wait for DTV to call you. It worked for me.