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Discussion in 'TiVo Help Center' started by splice, Jan 4, 2012.
How do I go about transfering a series two unit with lifetime to another person? thanks splice
You give it to them, then they call Tivo and Tivo will handle it all, there is no need for you to do anything.
Yeah, don't have to do anything as the seller but if you are feeling helpful you can contact Tivo to let them know about the transfer and they will give you an incident number which you can pass along to the buyer. The last time I sold one I called and got the number but forgot to give it to the buyer and he ended up having to spend much more time talking to Tivo than he should have.
TiVo would not transfer ownership to me without the seller first contacting them. He had to give them the relevant data and they in turn gave him the incident number. Which was given to me and all was good after that. They told me that it was to reduce fraud. When you look on eBay people give out the serial number of the TiVo all the time. All you would have to do is use that and call TiVo.
At which point the owner still has the TiVo and it still has a lifetime sub attached to its TiVo Service Number and only it will report that number to the TiVo servers so having it in your name gains you nothing and attaches your name to a fraudulent action in TiVo's records.
If the original owner finds out it's been switched to someone else's account because he loses his MSD, he's going to call TiVo to find out what's going on, at which time they've got your name and evidence of intent to defraud.
It may help to set the DVR up and go through Guided Setup. When I worked in our CS department it helped prove that the box was in the new owner's possession because it would display a new zip code and channel lineup. Of course, things may be different now...
That system still works if the new owner set up the TiVo with his/her ZIP than calls TiVo.
How does that work if the new owner lives in the same ZIP code area and possibly uses the same lineup?
That's for the agent to figure out. I just said it "may" be helpful to Repeat Guided Setup. Honestly, if you pick up a DVR with Lifetime on it you should perform a Clear & Delete Everything anyway when you get it, after which you are forced to go through Guided Setup anyway.
The CS agents (phone or chat) will let you know what you'd need to get the ownership changed into your name. I would strongly urge you do so as the occasional opportunity arises to transfer that service and I've heard of cases where the previous owner transferred the service away to a different box.
The new owner can use a nearby ZIP, if that the case, than change it later.
Couldn't you just log onto your Tivo account and change the contact information as well as the e-mail address and password? Perform a Clear & Delete Everything to purge your info from the box. When the new owner takes possession of the Tivo he can log onto the account using the new e-mail address and password and change the password so his account is now secure. He can then run guided setup using the new zip code already updated in the account. I see no reason to have to contact Tivo at all.
It's toll-free, just call up and talk to the nice CSR after enjoying the music for awhile.
The seller may have more than that one Tivo on the account.
The buyer may already have a Tivo (or more) and would need a new Tivo to be on the same account for MSD and/or MRV purposes.
I sold an S3 Tivo about 16 months ago and it still shows up on my account as being inactive. I terminated the Tivo service on it before I sold it and the buyer never contacted me to complain about any issues getting it set up on his account. There's no option to remove a Tivo from your account online so I assume that's why you'd need to contact a CSR to make the change. I'm not getting billed for anything so I never saw the need to contact Tivo about it.
OTOH, there is an option to activate a new DVR online. If the new owner has an existing Tivo account it's simply a matter of logging on and entering the Tivo service number under the "Activate a new DVR" option on the account page. As long as it's not active on someone else's account there's no need to contact Tivo to get it set up.
Not particularly relevant in a discussion on how to transfer a Tivo with a lifetime subscription.
I thought I remembered doing just what mr.unnatural talked about last time I picked up a used lifetimer. After all, I was activating what was to me a new DVR.
It's exactly relevant. The lifetime service is tied to the Tivo service number. If it's deactivated on one account and reactivated on a new one it still has lifetime. There's no reason to ever have to talk to a Tivo CSR to make the transfer. In fact, I don't ever recall ever talking to a Tivo CSR when I activated my first S3 or even when I added lifetime to it. I also activated my 2nd S3 via the website and got it added with the MSD.
You can only activate a Tivo that doesn't have service on the web site. If you try to enter the TSN of a lifetime Tivo, you'll get a error message. You have to talk to a CSR after running guided set up.
I'm pretty sure that's what I implied, except that you shouldn't have to talk to a CSR. In retrospect, I don't believe there's an option to deactivate a Tivo online so you will have to talk to a CSR to take a Tivo off of your account. I don't see why you'd have to talk to anyone to activate one, even with lifetime. My Tivo had already been activated with a 3-year commitment before I upgraded to lifetime so I can't verify that this is true. The only way to know for sure is to try it and let us know how it goes.