I am at the end of my rope with TiVo support today after someone straight-up lied to me to try to get rid of me after I asked to RMA a defective Bolt: This statement is false. There were no changes in frequency; the stations that the Bolt suddenly stopped receiving (there are four of them, different channels, transmitting from different locations) have not been repacked, let alone all repacked on the same day at the same time. I have an extremely low tolerance for being given a runaround, but my frustration turns to anger when someone just lies to me so they can avoid a return and close a case. All indications are that the tuner in the Bolt has suddenly suffered a massive loss of sensitivity, such that only the most powerful stations in the area can be received anymore, and yes, I've ruled out antenna system and coax problems. It's just the Bolt. All other receivers in the house have no problems. I've done extensive troubleshooting to rule out every other possibility. But Support insists on continuing to stonewall me when I try to get a warranty replacement for this unit. Is there some way to get a case escalated, or some way to bypass support entirely and do a warranty replacement of this thing? I haven't been able to get a straight answer from Support; they just keep evading me and refusing to cooperate.