How often do your CableCards fail?

Discussion in 'TiVo Series3 HDTV DVRs' started by Blonde, Feb 18, 2007.

How often have you had to restart your S3 to fix a CableCard failure?

  1. I never have to restart due to CC failure

    79.3%
  2. Less than Once per month

    7.0%
  3. About Once per month

    3.0%
  4. About Twice per month

    2.2%
  5. About Once per week

    3.7%
  6. More than Once per week

    4.8%
  1. bdraw

    bdraw Member

    466
    9
    Aug 1, 2004
    Tampa, FL

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    I have this problem every two weeks or so, usually I just change the channel to a OTA channel and then change it back to a digital cable channel. It did cause me to miss one recording, but luckily it was a on a channel that repeats often so I caught the show another time. Once or twice I have had to reboot the TiVo to restore the functionality. I believe it is a CableCARD problem since a Message provided by my cable provider comes up when it happens. It may also be related to changing the channel quickly on the HD digital channels.

    I have SA CC from Bright House Networks in Tampa FL.
     
  2. lns4667

    lns4667 Lionel

    12
    0
    Mar 3, 2005
    West Palm Beach
    The one time it happened to me the cable company changed their channel lineup.
    The s3 went into reboot loop for about six hours (which i just let it reboot without unplugging it) and it fixed itself. Since then no problems.
     
  3. lawnboy2

    lawnboy2 New Member

    1
    0
    Dec 1, 2006
    I bought a new S3 last Nov. 11, 2006. A Time Warner tech brought out two cable cards and installed them but I didn't discover until after he left that only one card was properly authorized to receive HDTV channels. After 3 more visits by techs from Time Warner and later Comcast, and multiple phone calls (including one where the operator said Time Warner has never supported TiVo), I concluded that one cable card was defective. Then the tech couldn't get the "new" cable card to work because the operator at the central office didn't understand how to link the new Cable Card ID with the TiVo host ID. Finally, two weeks ago we figured that out and now I have a fully functioning TiVo S3. For anyone experiencing Cable Card problems it is essential to double check that the linking done by your cable company central office is correct. Each TiVo slot has a different Host ID number. The numbers or letters on each Cable Card MUST be correctly linked with the matching TiVo slot host ID number. At one time the central office had the Cable Card in slot 1 linked to the host ID of slot 2! At another time the central office still had the defective Cable Card linked to Slot 1 even after the new Cable Card had been installed and set up by the tech! Also, follow the TiVo Cable Card installation instructions and install and get authorized first Card 1 and then Card 2, despite whatever your cable company operator might say. Then be sure to check the channels received by each Cable Card to make sure each card is working properly. Good Luck!
     
  4. lessd

    lessd Well-Known Member

    7,963
    94
    Jan 23, 2005
    CT
    Had that problem in CT Hartford area for about 5 hours after installing my Series 3 CC. The cable guy said he could not fix it, a higher level tech would have to come out to my home. After he left I called Camcast told them that the problem is not at my home as my (their) cable box did not receive most all the digital channels also. They schedule a Tech but 5 hours later all started to work so I cancelled the tech and all has been great with the Series 3, except the search speed when all the digital channels were loaded, as it seams to make no difference if I check off channels I do not want. The guide data is present for all digital channels including ones I do not pay for or receive. The Series 3 has to search all that useless stuff to find what I want, takes too long; hope TiVo fixes it in the future.
     
  5. Blonde

    Blonde VIP Member

    190
    0
    Jun 13, 2002
    USA

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    I understand there are many CC problems (especially install related) that aren't referenced by this poll. I meant for this thread/poll to be on the more limited problem of cards working fine most of the time, but just needed a reset as often as mine do.

    It's a tough problem to diagnose and fix because it works fine most of the time. Also, since a reset of the Tivo fixes it, it's very easy for the cable company to just blame the Tivo. I can't say for sure if it's the Tivo, the cards, or Cablevison, and who can? In the meantime, I'm left with a very expensive dvr which misses my recordings. :(
     
  6. dbenrosen

    dbenrosen New Member

    462
    0
    Sep 20, 2003
    New Jersey
    I've been fortunate to only have missed a handful of recordings due to the problem, mainly because the network HD channels still work when the CableCARD auth fails.

    The problem is some combination of the three (TiVo, CableCARDs and Cablevision). Getting new CableCARDs from Cablevision will not solve the problem, as I've gone through a number of them with the same behavior. TiVoJerry posted in this thread asking for more information from Cablevision customers who experience this problem.
     
  7. ChrisMc73

    ChrisMc73 New Member

    96
    0
    Dec 27, 2006
    Oklahoma...
    What does "miss provisioned the cards" mean?
    What should the CCI byte be?

    Are these settings universal or dependent on the state/city?

    Whatever I can do to fixe my issues would be great.

    I'm having issues, where sometimes the channels work and sometimes they dont, Cox channels that is, OTA's seem to work all the time. But when the Cox channels don't its a black screen, and it just can't tune them in, I'll switch to a different card, and sometimes that helps, sometimes both can't get the channel tuned. So then I restart the Tivo box, and sometimes that helps, sometimes it doesn't...its become quite frustrating, especially since tonight it couldn't tune to 704(NBC HD) and I didn't get Heroes recorded!!
     
  8. myosh_tino

    myosh_tino Member

    58
    0
    Dec 7, 2004
    Cupertino, CA
    No CableCard problems since I got my S3 in January. I have Comcast in Cupertino, CA and the cards are made by Motorola.
     
  9. bareyb

    bareyb Under Maintenance TCF Club

    26,230
    95
    Dec 1, 2000
    Silicon Valley
    Comcast in Cupertino here too. Also Motorola Cards. Once they got the initial install done (took 4 cards to get it to work) I have had ZERO problems with them. Sometimes in the Cable Card info screens it will show an error message that says "not subscribed" or some such, but if I check it later it dissappears. So that's a tad weird, but as far as I can tell it doesn't affect the usage of the machine. If anyone knows what that's about I'd be grateful to know. Other than that, I have to say BOTH of my S3 TiVos seem rock solid and have been since November 2006. :up:
     
  10. abates25

    abates25 New Member

    10
    0
    Feb 7, 2007
    I've been using it for three weeks now, with two cable cards handed over from Comcast, and not once have I had a problem.
     
  11. rcr2

    rcr2 It's you, not me.

    108
    0
    Feb 3, 2007
    Monmouth...
    I've only been up for two days, so I'm wary of saying anything that would mess up my mojo and send my SA cards from Comcast to the 9th dimension and become possessed.
     
  12. dbenrosen

    dbenrosen New Member

    462
    0
    Sep 20, 2003
    New Jersey
    I'm pleased you have been working well, but 2 days is not a reasonable sample period. Even at this stage in the failures, I can sometimes go as long as a week before I have one. Usually it is 2-3 days, but I once made it 8 days.
     
  13. rcr2

    rcr2 It's you, not me.

    108
    0
    Feb 3, 2007
    Monmouth...
    Hence my caution. But, hey - thanks for the Murphy's Law hit. I'm sure I'll be down an out when I get home today now.
     
  14. bk406

    bk406 New Member

    26
    0
    Feb 22, 2007
    This step is a must! Do not let them install both at the same time. It will cause nothing but a headache and another visit from the cable company.

    The cable guy who installed mine didnt want to wait, so he installed both at the same time even though i told him not too. Sure enough, both cards gave problems. The second guy that came out pulled both cards, rebooted Tivo, put the cards back in one at a time, and what do you know, it worked. Both cards had the right host number asscociated with it, so it was a matter of following the correct instructions.

    Also, it depends on who you get at the head end how these work. More than a few CSR at the head end do not know how to properly configure these cards. It's kinda the luck of the draw. I had one CSR tell me that cable cards did not support HD nor Tivo, and i needed a STB :eek:

    Mine have been up for 5 days now, and still working. Friend of mine has comcast and they worked from day one and have been for over a month.
     
  15. jaredmwright

    jaredmwright Member

    302
    13
    Sep 5, 2004
    Bay Area
    My Series 3 has been up since November with two Comcast Cable Cards and I have not had any problems. Even after the 8.1 update, everything is working smoothly. I couldn't be any happier with the cable card solution at this point in time.
     
  16. Ivomir

    Ivomir New Member

    69
    0
    Apr 5, 2006
    I've seen 2 cable card problems:

    One was a week ago. I noticed that the Disney channel has very bad pixelation problems. With the other tuner it was OK. As I was trying different channels from the cable card testing menu the Tivo rebooted.

    The second was yesterday evening. One tunner was on ABC HD from recording Lost the night before. It was showing a blank screen. I went back into the 30 min buffer and there was some soap opera (which shouldn't be airing in the evening). My guess is the Tivo lost the signal at some time during the day. Switching to another channel and back fixed the problem. Maybe Tivo should try to retune the channel automatically if the signal is down for more than an hour? I may have probably lost a recording if it was scheduled on the same channel.
     
  17. cableric

    cableric Fairly Technical

    37
    0
    Oct 11, 2006
    Although I would admit that a CableCard could be damaged one way or another, the card itself is a relatively passive device. Nothing more than a couple decryption keys that the TiVo uses to process the encrypted streams. As other posters have pointed out, the problem almost always lies somewhere else. I've tried to explain this to people in our system many times.

    It would be like going out to your car, inserting the key in the ignition, and nothing happens. Are you really going to say that the problem with your car is that your key doesn't work?


    cableric
     
  18. dbenrosen

    dbenrosen New Member

    462
    0
    Sep 20, 2003
    New Jersey
    People see it a different way. Initially, everything is working great. Then, after a few days, most of the channels are missing. Investigation of the cause shows up as an authorization failure for one of the CableCARDs. This LOOKS like a CableCARD failure. This is where your key/car analogy breaks down.

    It was working fine and now the authorization for the CableCARD is bad which is why people think the CableCARD is/went bad. The reality is the failure is caused by some interaction between the signal coming in from the cable company authorizing the card, the card itself and the TiVo polling the card to ensure it is authorized.

    Interestingly, once the TiVo sets the card to the failure status it will not change it back without causing the TiVo to check the card as new. This requires either removing ithe card and reinserting it, which sometimes works, or rebooting the TiVo, which always works. This is at least in my case and the case I think the OP started the poll for.
     
  19. scottm5443

    scottm5443 New Member

    15
    0
    Oct 21, 2002
    I have never had a cable card issue on my S3 with comcast
     
  20. gwsat

    gwsat Member

    456
    0
    Sep 14, 2006
    Oklahoma City
    I am on Cox OKC, too, and have had no serious CableCARD problems. Once or twice I have had one or another of the HD channels (700 series on Cox OKC) display a black screen but I have always been able to cure the problem by either changing channels or changing tuners. The CableCARDs in my S3 are refurbished cards made by SA.
     

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