How long will dtv replace defective hr10 with hr20?

Discussion in 'DirecTV TiVo Powered PVRs & Receivers' started by gregftlaud, Oct 5, 2007.

  1. Oct 5, 2007 #1 of 36
    gregftlaud

    gregftlaud Member

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    I was just curious about how much longer dtv will keep replacing the hr10 with hr20's if you have the dtv protection plan? maybe a couple of more years?
     
  2. Oct 5, 2007 #2 of 36
    Jon J

    Jon J Curmudgeon TCF Club

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    If the replacement is an "upgrade" triggering another two-year programming commitment, they'll probably be doing it for quite some time. It is to their advantage.

    OTOH, a Protection Plan "replacement" of a defective HR10-250 does not entail a new commitment. So, the clock may run out there more quickly.
     
  3. Oct 5, 2007 #3 of 36
    bonscott87

    bonscott87 Done.

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    Forever really. There are still people that have Ultimate TV DVRs that haven't been sold for over 5 years. As long as your HR10 is alive, if it breaks and you have the protection plan then they will replace it with whatever receiver is out at the time. So say your HR10 lives another 5 years and dies, they'll replace it with whatever is out at the time...maybe an HR30 or HR40 or something. I'm sure the HR20 will be long replaced 5 years from now.
     
  4. Oct 5, 2007 #4 of 36
    newsposter

    newsposter Poster of News

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    well im hoping even without the plan i can get a 'replacement' for free. I failed at the upgrade deal today and they only offered me 199. Then i thought to myself, why do i even want a 99 dollar deal (ok i admit 19.95 would be nice) and have their unhappy tech try to go under my house to run new wires. Or tell me no LOS to 119 and leave me hanging like last time and i did self install

    I figure if i can get a free refurb, pay 100 or whatever for the dish, and a few bucks for 2 RG6, then I'm out the hassle of dealing with a crappy install/installer :)

    I'm gonna set this up as a totally independent system from my 2hdtivos and OTA so there are no possiblities of issues with diplexing and stuff.

    From what everyone on here tells me, the new birds are up and to the left so the fact i cant see the 119 because down and to the right is blocked will be irrelevant for the new HD channels.
     
  5. Oct 5, 2007 #5 of 36
    gregftlaud

    gregftlaud Member

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    well..i already have an hr20-100 and 5lnb dish so it wouldnt be an upgrade. i did the upgrade 5months.....got the whole thing for free: 5lnb dish, install, hr20-100, h20, and got to keep my hr10-250. but now with all the new hd channels i think my hr10 might be "broke" he he and i want get another hr20.
     
  6. Oct 5, 2007 #6 of 36
    incog-neato

    incog-neato ObamaGuy

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    If it's on the protection plan they HAVE to replace it. It will never run out. That's why you pay for the protection plan.
     
  7. Oct 5, 2007 #7 of 36
    hiker

    hiker S.o.N.Y.D.a.C.

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    One of my HR10's has died today and I have the PP. Called and they are sending a refurbished HR20 for no charge, no commitment. I don't have the 5 LNB dish so I bought one on eBay and will install myself.

    I've been dreading this for a while and the PP is now permitting me to "upgrade"(still to be determined) at least one of my HR10's without, as newposter stated above, the hassle of dealing with a crappy install/installer.
     
  8. Oct 5, 2007 #8 of 36
    gregftlaud

    gregftlaud Member

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    When your HR10-250 becomes defective and they replace with an HR20 do they make you send in your HR10 or prove somehow it is defective?
     
  9. Oct 5, 2007 #9 of 36
    hiker

    hiker S.o.N.Y.D.a.C.

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    When I setup earlier today to have my HR10 replaced under the PP, they told me not to send it back. To prove defective you have to describe symptoms, they will try to troubleshoot (ask you to pull plug, check signal, do a C&DE, etc.) and they make a decision. Mine was struck on powering up so I couldn't do much.
     
  10. gregftlaud

    gregftlaud Member

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    well...i know the green screen is a good reason :)
     
  11. MisterEd

    MisterEd Very Large Member

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    If you had waited a week or so then called them they would have supplied and installed the dish free.
     
  12. hiker

    hiker S.o.N.Y.D.a.C.

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    Maybe so, but I believe they will also give me a 2 year commitment and I would have to deal with a potentially crappy installatiion plus probably having to go to my HOA for permission. :thumbsdown:
     
  13. newsposter

    newsposter Poster of News

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    see the turning off of my 'bad' unit is a dealbreaker. I can't afford to have them turn it off at least until i get the new one ...too much to record now
     
  14. Jon J

    Jon J Curmudgeon TCF Club

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    You don't have to unsubscribe it. Drop in a new disk drive and keep on chugging. ;)
     
  15. incog-neato

    incog-neato ObamaGuy

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    If it's bad they should turn it off. If it's not REALLY bad and you're just trying to scam a new receiver that's wrong and in violation of the program. However if it IS bad and then you FIX it you can just reinstate it later.
     
  16. joed32

    joed32 New Member

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    They won't ask you to deactivate it as long as you are willing to pay $5 a month you can keep it active.
     
  17. milominderbinder

    milominderbinder New Member

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    The guy who knows was asked when the shutoff date for remaining HR10's might be.

    Here was his answer:

    http://www.tivocommunity.com/tivo-vb/showthread.php?p=5565775#post5565775

    - Craig
     
  18. incog-neato

    incog-neato ObamaGuy

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    If you are using the "protection plan" that means it's dead so they will turn it off. If you're just getting an upgrade you are correct.
     
  19. newsposter

    newsposter Poster of News

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    ill read that thread later but are you sure he didnt mean mpeg2 shut off and not hdtivo shut off? I simply do not, nor ever will believe, they directv will ever make the hr10 unusable since they have all their old receivers still working just fine. Plus then they would HAVE to give out free new receivers vs trying to get us to buy them

    plus why would they do updates next year just to shut them down next year? makes no sense

    and what benefit is it for them to turn off the hdtivos and give out new equipment. They should do that with every other receiver out there if they do this.
     
  20. incog-neato

    incog-neato ObamaGuy

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    Betcha "the guy who knows" is wrong. There are millions of legacy HD receivers (not even including the legacy HD-DVR's) out there. You think they're gonna just shut 'em all down? Their call centers would explode with the customers calling in asking what happened to their programming. They couldn't handle it. Aside from that if that was the case why would they have wasted all the resources (phone calls, emails, website etc) informing the few Tivo owners that are left of a 1st quarter upgrade to increase the quality of their service.... and then 3 months later shut them down.

    Edit: The only way they could turn off Mpeg2 that soon was if the gave EVERY legacy customer a new receiver & dish BEFORE the turnoff or if the lagacy receiver were down to "just a few." Don't forget, it's not only the HR10-250 that is involved here, it's all the "plain" HD receivers as well.


     

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