How long does a firmware upgrade take for Cablevision cablecards?

It seemed to return after 15 minutes.. maybe less... each

Tom

 

I have Cablevision as well they just installed 2 cards in my box this afternoon as well. Took about an hour to come back up. Still don't have channel guide info though. I am experiencing a lot of pixelation in the HD channels. Curious to see if you have similar issues once your service is up.

 

Live in Westchester area? My setup went south as well. Firmware went through OK. Had image with some pixelation here and there. Switched to view image on 2nd tuner and it was complete garbage, could not make out any images and the audio stutters and jumps in and out. Restarted unit and had the same problem. Called Cablevision the Tech had me power the unit off and reseat the cards and now all I get after power up is Acquiring channel information.

There are sending a tech back out on Friday to me. I wish they would either sit and wait for the firmware to finish or schedule themselves to be back in a couple of hours to make sure the job was done right instead of me wasting my time.

 

Are you on Long Island? I have a tech coming on Friday to install my cards.

Why are so many of these cards bad? It has to be intentional on Cablevision's part so that you just give up and keep their crappy equipment.

 

I know around here with Charter the installers have to fight to be issued extra cards. Dispatch only normally gives them just enough cards for the jobs their assigned, and the installers will use tricks to get extra cards and hide them in their trucks. I've had a few installers tell me this now.

 

My installer had four with him. It doesnt do any good though unless you stick around to make sure it actually works.

 

Ugh.... Cablevision is coming out to my house saturday to install 2 cards for my new TivoHD.

Any suggestions?

Should I absolutely insist he follow the Tivo provided instructions?

What point should I let him leave? After everything is completely working? Or is there some downtime while things get setup?

 

I had this CC firmware upgrade many times and they never finish. Had to replace the cards and the tech always had to bring a lot of them in order to find one that worked. I still don't know why it happens and the cable company says they don't do anything to upgrade any card. It comes from Scientific Atlanta through their network (so they say) but never works with my S3 or 2 other TVs also using CC.

Sergio

 

Cablevision/Bronx: seeing same issue with bad batches of Scientific Atlanta cards. anything with date of 5/2007 didn't work. cards with date from 3/2007 worked. Cable guy is coming back today for THIRD day in a row. we've gone through 6 cards now I think.

as far as firmware upgrade goes: it varies, but the one where it took about 15 minutes the card worked, but others that took an hour, no good.

one thing is, you have to have patience when working with these cards. it seems like the scientific atlanta cards take at least 3-4 minutes after you insert them to become operational. then if they need a firmware upgrade, it's another few minutes before that kicks in. in the meantime, you might think the card is no good because the screen gives error messages about the card.

 

I ended up having two truck rolls. Eerily similar to one mentioned here. I got almost acceptable performance on tuner 1 (minor pixelation, every minute). Tuner two. total "washes" of pixelation (unwatchable)

cablevision confirmed that signal was perfect on that leg of the line, and their website "house health" network check passed.

After debugging with Tivo, they surmissed that the Tivo must be bad, since I eliminated every other possibility.

My first Tivo is going back to the big box electronic retailer for a refund (per tivo), and I'll spend 1/2 hour on hold with Cablevision convincing them that I am capable of reading the host-id numbers off the screen, and no, I don't want you to roll another truck sometime between 8am-8pm a week from now.

Tom

 

This is starting to scare me. Just picked up my TiVo-HD, used to have an original one up until a year ago from 2000. Got rid of it because I didn't have any non-HD tv's in my house anymore. I have cablevision coming out next saturday, here is to hoping they figure this out before next week. Maybe I will get luck, it just usually doesn't work out that way for me though. In the process of doing guided setup, I am hoping I will get everything besides they pay channels e.g., HBO. I can live without that for a while. Can watch Entorauge dowstairs on a SA8300HD....