Advertisements This is a problem I have been fighting since the beginning of March When I called in to have my Romio OTC activated they activated in another persons account and that account is a dead account that has not been used for almost a decade but they won't move my units unless I can get the email address and password of that account and they keep calling me by his name even though I keep telling them my name over and over. Well my son set up that account over a decade ago and it has not been used for almost a decade he said and he informed me that the email address he used back then he does not remember but it is invalid for many years and he has no idea what the password was as he used as he used complex changing passwords back then and has no idea what was used anymore. He does not live in the state anymore and told me it was Tivos problem but they say it is a security problem that they can't remove my units and setup my account like I had told them to. What the hell do I do. The units cannot be deactivated or in fact nothing can be done with them as they are. I wanted to get another one and setup in another room but I can't see doing that now as they would be i two different accounts. They have me in a catch 22 with no possible solution. I considered just selling them on eBay and buying new units but that will leave someone else with the same problem. This should not be allowed to happen and it is tivos fault as I called them and gave them my email and infor to set the account in my name but they used my address to activate in my sons account and he has not lived here in a decade in fact he has lived in another state for 12 years. This is turning me off of tivo and they sent me a bunch of ratings to fill out and I flunked them on all of them because the problem is as far from solved as it was when I first tried to fix it. Anyone have any ideas?