How can TIVO keep us as customers?

Discussion in 'TiVo Coffee House - TiVo Discussion' started by hzp, May 15, 2020.

which of the below actions is most likely to make you leave TIVO?

  1. lack of comcast app

    2 vote(s)
    6.9%
  2. inability to play netflix interactive shows

    0 vote(s)
    0.0%
  3. additional concern I'll note in the comments.

    27 vote(s)
    93.1%
Multiple votes are allowed.
  1. mdavej

    mdavej Well-Known Member

    3,274
    1,130
    Aug 13, 2015
    Like everybody else, the two reasons in the poll weren't even on my radar. But as someone who left Tivo a long time ago, I can tell you that it was primarily lack of streaming app integration. Yes, their DVR was and is still superior to anything else out there, and I miss several features of it. But the bulk of my viewing these days is streaming. The fact that Tivo boxes still don't have a single OTT service app (Youtube TV, Hulu Live TV, etc.) was something I got tired of working around.

    I was hoping I could come back to Tivo when they released the Stream 4K. But without Tivo DVR integration, it's no different than the Roku/Fire stick/Apple TV boxes I'd been using for years. I can get the same results as the Stream 4K's Tivo app from other apps like ReelGood and JustWatch. So what have I gained besides a peanut shaped remote with no play/pause/ffwd/rew and yet another streaming device for my already large collection.

    The traditional cable TV market continues to shrink. So Tivo has to integrate OTT to stay relevant. There are 2 ways to do that:
    1) Add OTT apps to Roamio/Bolt/Edge
    2) Add DVR integration to Stream 4K

    While #2 is far more likely, it is so far in the future that Tivo's DVR hardware will be obsolete by then thanks to ATSC 3.0. I can understand Tivo taking baby steps with their new streaming box, getting just the hardware and their universal search app out there first, then MAYBE integrating with their DVR boxes later. But the market moves too fast for that. And customers like me are already long gone. They've had YEARS to perfect their old Fire TV app and stop the bleeding while they develop their ultimate solution. But they chose instead to drop it and re-invent the wheel, eventually releasing a square one.
     
    tommiet and slowbiscuit like this.
  2. trip1eX

    trip1eX imo, afaik, feels like to me, *exceptions, ~aprox

    3,811
    499
    Apr 2, 2005
    I sold off my Tivo belongings and took the bus to the other side of the digital sphere to greet my new streaming friends. Hopefully they don't stab me in the back.
     
    PSU_Sudzi likes this.
  3. Anotherpyr

    Anotherpyr Active Member

    448
    121
    May 6, 2015
    Lack of Xfinity and Fios apps. Add HBO now to that list.

    Honestly, it is not viable as a streaming platform. They made a poor choice for their streaming platform. Whether the limitations are hardware or OS based I don’t know. If they could record streams that might be a plus. I preferred the older Amazon app as it downloaded the content and you could watch it without worrying about a network issues causing buffering. Could you imagine a Netflix one pass where your shows start just like your recorded content instead of waiting to load a crappy app?

    But content providers have always had a control issue and are so afraid of theft, that they will never put your experience above their control.
     
  4. trip1eX

    trip1eX imo, afaik, feels like to me, *exceptions, ~aprox

    3,811
    499
    Apr 2, 2005
    It doesn't matter any more. Streaming is the future. A big welcome to our new streaming overlords.


    I will always fondly remember Tivo though. Especially the Series 2 when I first hopped on board. It was slick and fun. Expensive but worth it. It did one thing and did it well.
     
    dlfl likes this.
  5. tivolocity

    tivolocity Member

    183
    23
    Aug 12, 2002
    Denver, CO
    I've saved enough money from not having to rent Xfinity equipment over the years my TiVo gear has more than payed for itself.

    I think I'll always have a DVR. Most of what we record is OTA. Most of what we watch live is cable tv. The rest is OTT.

    I would dump TiVo and Xfinity cable tv today if Xfinity permanently removed their internet data cap and if the Apple TV remote wasn't horrific (WAF).
     
  6. mdavej

    mdavej Well-Known Member

    3,274
    1,130
    Aug 13, 2015
    Same here. That's why I have an Amazon Recast. So my Fire TV can do my OTA DVR, cable channels via Youtube TV (what I call OTT) as well as other services like Netflix and Prime. As soon as I get around to selling my 2 lifetime Roamios and 4 Minis, that will more than pay for whatever ATSC 3.0 DVR is around the corner.
     
  7. tivolocity

    tivolocity Member

    183
    23
    Aug 12, 2002
    Denver, CO
    I'm pretty deep into the Apple ecosystem (long story). A new model Apple TV is rumored to be coming soon. I hope the remote is better and can be used with current gen Apple TVs. Otherwise, I'll find a way to get Apple TV remotes from Salt in Switzerland.

    I hope after covid revealed internet data caps as being nothing more than a money grab, Xfinity and others will get rid of them. Otherwise, I hope with SpaceX Starlink starting to come online at the end of the year, it will put competitive pressure on Xfinity and others to ditch their data caps.

    If all goes well with the above, I'll be using the HDHomeRun ATSC 3.0 tuner with Channels DVR to record OTA, and YTTV or some equivalent for cable tv (one that also gets me TV Everywhere to use with Channels). Then I'll sell my TiVo gear.
     
    Last edited: May 20, 2020
  8. alarson83

    alarson83 Member

    98
    19
    Oct 27, 2009
    West Des...
    I think they need to focus on their core competency- the dvr. Anyone can put together a streaming device, and with tivo's inherent limitations on apps, tivo will always be behind in that category until it switches to a different platform.

    What i want to see is tivo leverage what it already has. One thing that has always boggled the mind for me is that tivo hasnt leveraged all these tuners for the option to watch multiple channels at once. If the device did this, it would have a nice selling point for the group most likely to stick with cable- sports fans.
     
  9. Brighton Line

    Brighton Line Member

    148
    1
    Mar 15, 2006
    Brooklyn, NY
    Long time Tivo user and still have two Tivo's with lifetime and two Fire Sticks (picked up on an amazon day for cheap), family shares subscriptions to a lot of streaming services so my cost for streaming isn't as much. What Tivo does not have to stream I get on the stick. Still have cable for local sports though cable is still charging the sport surcharge when there is no sports being broadcast. I have to research cord cutting again, where I lived I can only get cablevison and they will still be my IP.
     
  10. bluecruiser

    bluecruiser New Member

    3
    0
    Oct 31, 2009
    Which of the below actions is most likely to make you leave TIVO? Selected Other

    (1) Poor quality of Guide Data

    (2) Forced ads on recordings that (a) should not have been there at all, or (b) if that's not a choice, should have been Opt-in, not Opt-out.
     
  11. alarson83

    alarson83 Member

    98
    19
    Oct 27, 2009
    West Des...
    While the ads suck, so long as i can request they bee dropped its not going to make me cancel.

    Bad guide data though would undermine the core reason for having a tivo so it'd be much bigger
     
  12. tommiet

    tommiet Active Member

    354
    189
    Oct 28, 2005
    I do believe that streaming is the future. But... (you knew that was coming) the streaming prices are already increasing (just like cable.) In my area, I have only one option for high speed internet. Until that changes, the prices for any streaming package will be almost the same as my cable TV. If I drop my TV, Spectrum will raise my internet bill from $49.00 to $69.00. If my internet bill was $70.00 a month, all the money I would save going to a streaming package would be lost. As I'm currently paying $60.00 a month for EVERY channel that Spectrum has, not sure any streaming package could beat it. This includes all premium channels.

    Now that cost does not include my TiVo and its service...

    If I could get the same channel package as Spectrum offers for the same price, I would dump my TiVO boxes.

    My hope is that my Recast comes up a notch and I can add another coffin nail to TiVo and pick up a streaming package (if my wife lets me.) She is the TV queen at home. I just pay for it.
     
  13. tenthplanet

    tenthplanet Well-Known Member

    1,557
    459
    Mar 5, 2004
    Amazon is like Google, in time they'll just drop things if the numbers don't add up. Amazon had found that the Recast numbers aren't lighting the world on fire, OTA recording is a shrinking niche. The future is streaming the next 5 years is make or break for OTA recording. The last men standing will be Tivo and Tablo. Don't lock yourselves into expensive hardware, change is a comin'.
     
  14. wizwor

    wizwor Active Member

    854
    209
    Dec 17, 2013
    I dunno. Five years is a long time for humans, but a blink of the eye for technology. When I bought my TiVos (five years ago), some were wringing their hands over ATSC 3.0, the Reverse Auction, the Repack, and OTT. Five years later, not much has changed except that I have more OTA channels, Plex supports OTA, and SD has an ATSC 3.0 tuner. The fact remains that the ONLY free tv is OTA.

    Could you please post a link to the Recast sales data? I haven't been able to find anything and am curious about that and how the Fire TV stick is doing relative to the competition.
     
  15. trip1eX

    trip1eX imo, afaik, feels like to me, *exceptions, ~aprox

    3,811
    499
    Apr 2, 2005
    Streaming in the future. But not the cabletv packages streamed over the internet. Those are ...stopgaps.
     
  16. ingsoc747

    ingsoc747 Member

    62
    17
    Apr 5, 2017
    NY Metro
    Honestly, whats the point of them doing streaming? Practically every new TV has it not to mention the plethora of cheap devices.

    I still use the tivo Youtube and Prime and Plex apps when I'm too lazy to find my nvidia shield remote. It's fine for those. I don't have any other streaming stuff that would make me drop Tivo. At least right now lol.
     
  17. tenthplanet

    tenthplanet Well-Known Member

    1,557
    459
    Mar 5, 2004
    They won't post numbers, Amazon is very secretive on sales of Fire TV devices. But a reporter once asked at a press conference how they were doing with the recast being it was a new part of the Fire TV ecosystem. They said sales were Ok and quickly moved to another subject. The fact that Amazon puts the recast on sale a lot, has been noticed by financial types.
     
  18. wizwor

    wizwor Active Member

    854
    209
    Dec 17, 2013
    Thanks. That was my impression.
     
  19. ncbill

    ncbill Active Member

    633
    61
    Sep 1, 2007
    Western NC
    Sounds like you're still on a promo...my "triple-play" TWC (now Spectrum) bill out-of-promo is approaching $200/month, with the only extra being a CableCard (& TA)
     
  20. tommiet

    tommiet Active Member

    354
    189
    Oct 28, 2005
    Nope... Promo was over last September... I called an negotiated a better price. Saved me about 30.00 bucks a month.
     

Share This Page