How can TIVO keep us as customers?

Discussion in 'TiVo Coffee House - TiVo Discussion' started by hzp, May 15, 2020.

which of the below actions is most likely to make you leave TIVO?

  1. lack of comcast app

    2 vote(s)
    6.7%
  2. inability to play netflix interactive shows

    0 vote(s)
    0.0%
  3. additional concern I'll note in the comments.

    28 vote(s)
    93.3%
Multiple votes are allowed.
  1. jrtroo

    jrtroo Chill- its just TV

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    This is one of the silliest polls I've ever seen. Of course TiVo wants the newest apps, but if developers don't write and update the apps, then you don't get the apps. Pretty straightforward.
     
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  2. trip1eX

    trip1eX imo, afaik, feels like to me, *exceptions, ~aprox

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    Tv moved to streaming. No need for expensive hardware unfortunately for TiVo.

    The streaming box isn’t a purchase now but could be in the future.
     
  3. Dan203

    Dan203 Super Moderator Staff Member TCF Club

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    Exactly the same here. If it weren’t for the wife I'd dump cable today. I almost never watch recorded content any more. And the few shows I do watch I could get streaming if I really wanted for way cheaper than cable.

    But right now there is no good app for consolidating all the various streaming apps into a single UI like TiVo does with recordings. I was hoping the new TiVo streaming 4K would do it, but it doesn’t. :(
     
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  4. wizwor

    wizwor Guest

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    Two questions, really. For me (and MikeekiM, apparently)...
    1. I'm not going anywhere. As long as the hardware and the EPG are sound, I'm here to stay.
    2. I'm an OTA guy, so the Comcast app is of no value to me. I bought my TiVos in part because they supported Netflix, Prime, and Plex. The Roamio/OTA was the single box that could do it all. I no longer have Netflix (I didn't leave Netflix; Netflix left me -- to paraphrase). I rarely watch Prime content these days (we'll likely sever ties once my kid finishes school). I have 4K Fire TV sticks on all my sets, and use those to watch Prime and Plex.
    So I use the TiVos as God intended and I am very happy. I just upgraded my disks and have started organizing my recordings on the TiVos.

    Not sure I would replace anything that failed or upgrade to a 4K model. We'll have to evaluate the options if/when ATSC 3.0 becomes important.

    OP, going 'All In' will alleviate some of your remorse. A phone call might get you that. Once the TiVo is 'sunk cost', it's just a free box on top of your television. With 4k Fire TV sticks routinely selling for $25, there is no reason not to add a dedicated streamer to your set. I prefer not to change inputs, but what happens on each input is more important than how I got there.

    On the other hand, it seems to me that Comcast is moving away from TiVo. If you are a Comcast enthusiast, maybe TiVo is not for you.

    I empathize with long term customers. Many paid a LOT for their TiVos and it has to be tough watching an $800 all-in-everything-box devolve into a $300 DVR, but $800/15 is just over four years. Most should be sunk cost (free) by now.

    New-to-TiVo customers suffering remorse simply did not research their purchases. Best to sell/recycle your DVRs and get the streamer you really wanted. Don't let a purchasing error become a cancer.
     
  5. carterblumeyer

    carterblumeyer Member

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    For the life of me I never knew how TiVo every lost in this war of boxes and streaming devices. For years they sat on a gold mine and that mine was our data and viewing habits.. There should have never been or a very small monthly($1-5) fee for the service.. the hardware would be everywhere by now and the company would be the #1 data mining of vewership out there. Forget Nelson.. Companies and studios would be paying out the rear for that data now it going everywhere else. In the end The sometimes high cost of the box plus a High monthly or lifetime fee(you can’t transfer) and ease of adding Your own apps from an App Store I think was Too much for some people..
     
  6. seaninde

    seaninde Active Member

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    Is that X1 box a hard drive based DVR? I tried X1 with the cloud based DVR and the picture was a huge downgrade. All the compression I think. So I stuck with my old Legacy Motorola DVR which has a crystal clear picture. I want X1 but the cloud DVR was a no go.
     
  7. chiguy50

    chiguy50 U.S. Army (ret.)

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    IDK why you would say this unless you are referring solely to the now-defunct Xfinity on Demand (XoD) app for TiVo, which was always a minimally useful app anyway.

    My Roamio Pro and Mini work just as well as, if not better than ever with our Comcast TV service. And the new Xfinity Stream app for Roku, which replaces XoD for me, is a vast improvement albeit requiring the addition of a Roku streaming device for those who did not already have one on hand.

    Yes, the XG1v4 contains a 500GB HDD. Most service plans with this DVR also include 60 hours of cloud storage which mirror the HDD recordings.
     
  8. slowbiscuit

    slowbiscuit FUBAR

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    Agree that this was a dumb poll as written but the sentiment behind it is relevant.
     
  9. HerronScott

    HerronScott Well-Known Member

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    Yep, left off the not planning on leaving TiVo or happy with current status (Roamio Pro with TE3 and Comcast).

    Scott
     
  10. wizwor

    wizwor Guest

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    TiVo is too expensive to save you meaningful money as a Comcast customer, you take ownership of customer support for your set top box, and TiVo is not part of Comcast's roadmap. If you are a Comcast customer, you get best value buying in 100% -- TV, phones, security, etc. Comcast's streaming partners are Apple, Amazon, and Android. Not TiVo.
     
  11. dianebrat

    dianebrat wait.. I did what? TCF Club

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    The poll also leaves out the fact that Tivo will only keep US as long as we don't cost them too much in overhead, they don't want to be in the retail consumer channel and they have made it clear, with all the acquisitions we're no longer a market they want.
    We're their beta test for things they want to roll out to MSO's and that won't change.
     
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  12. schatham

    schatham Well-Known Member

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    Have you tried downgrading to TE3?
     
  13. wizwor

    wizwor Guest

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    TiVo has always been a niche product. Never more than a few million paying customers. Most of the time I was considering TiVo, the 'All-In' cost was around $800/set. Even at $15/month, break even comes after four years of trouble free service and a pretty easy target for people making their dividend off a service. Streaming/OnDemand just made things worse.

    The people who benefited most from a great standalone set top box (OTA) were cost conscious and not a reliable source of revenue. I help and socialize with a lot of these people. Most have no set top box at all and many do not have an ISP. A surprising number of people rely on an antenna connected television and smart phone for information and entertainment. Maybe TiVo should launch a Roamio/OTA that gets guide data from a cell phone via Bluetooth (as in no hotspot required)? Of course that makes collection more difficult.

    You may have data on the value of collected data that I have not seen, but I doubt there is not enough money there to pay shareholders.
     
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  14. wizwor

    wizwor Guest

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    Rovi has a history of walking away from Lifetime commitments, but the TiVo installed base may prove to be an intimidating class action lawsuit threat. When they pulled the plug on their OTA guide, most of the retailers they screwed were out of the business or too small to be sued themselves. Channel Master customers could fall back to PSIP. With TiVo owning data and service, all guns are pointed their way. I would be very happy if PSIP support was part of a settlement.
     
  15. janitor53

    janitor53 Member

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    wait, what's this about the next iteration of the edge?
     
  16. wizwor

    wizwor Guest

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    Fixed that post for you. Collaboration is expensive. The poll is not about collaboration. It's about the customer experience. Why TiVo cannot provide one is not the issue.
     
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  17. greer1999

    greer1999 New Member

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    How about they deliver what they advertise? "One device for all your live, recorded and streaming TV". The apps on Tivo are a joke - kind of like using a Commodore 64 in 2020.

    Tivo's DVR functions and use are fabulous. If they could do usable apps for things like NetFlix, HBO, Showtime and the other big players why would anyone use anything else? When a $25 Amazon Fire TV sticks runs circles around any Tivo for streaming there is something seriously wrong with Tivo claiming "One device for all your live, recorded and streaming TV".

    My wish would be Tivo DVR functionality, Updated functioning apps, TV Everywhere like Channels does and none of those stupid ads that we are paying NOT to see. Simple right?
     
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  18. zalusky

    zalusky Well-Known Member TCF Club

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    I would be just be happy with a reliable guide. I have a streamer alternatives.
     
  19. tommage1

    tommage1 Well-Known Member

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    You and me both. I would not care if they dropped the apps personally BUT if they did they would lose more customers. Lost customers equal closer to out of business. Out of business means we lose our DVRs (fortunately I have probably 30TB or recordings I can watch even if/when Tivo goes under). DVR part is still usable (better on TE3 for me) but definitely not what it used to be. Still better than nothing. I like recording things then watching them, that's all I need.
     
  20. BigJimOutlaw

    BigJimOutlaw Well-Known Member

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    Yep, and unfortunately for Tivo they are going to lose some MSOs too because even they are getting fed up. Tivo's been in a sad state for quite some time.
     

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