Houston Texas Comcast Cable Card Experience

Discussion in 'TiVo Series3 HDTV DVRs' started by wpattison, Jul 22, 2007.

  1. Das Achteck

    Das Achteck Member

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    Mar 8, 2005

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    Most people experience no issues. Comcast actually told me 97% have none, versus 3% who do. This was from the same person who told me that the Comcast servers rejected my CC because I wasn't getting the basic channels and she could not send an activation. This person also, at my request, said she had moved my MCard to the A position in the device list. But just yesterday I was told that the computer would not allow the cable modem out of the A position. And she finally agreed to submit the pairing data again. However, I have lost all confidence in what I am being told.

    I've talked to TiVo again and we will be setting up a conference call with (in their expression) a senior tech after I give it another day or two. Perhaps TiVo techs have the weight to get to the people who know the difference between a CableCARD and a Roger Clemens card.
     
  2. bluetex

    bluetex Wha?

    449
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    Apr 23, 2005
    Houston, TX
    Did anyone else besides me lose the Non-local HD channels today? I'm not getting any of the ones aside from the local HDs repackaged. Everything's been fine since last September when they screwed up all of Bear Creek doing VOD upgrades.

    I'm in Copperfield.
     
  3. astrohip

    astrohip Well-Known Raconteur TCF Club

    15,434
    5,234
    Jan 6, 2003
    Houston/Bren...
    No problem here (Rice U area).
     
  4. Pres8th

    Pres8th New Member

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    Jan 6, 2008
    This is an update for me from my original nightmare post...
    I lied to Comcast and told them I saw the channels when in fact I did not in order for them to activate the card...
    Within 24 hours...viola! It works.
    However...there are several channels that I can not get
    Ch 301 (HDT), Ch 298 (MojoHD), Ch 295 (TNTD)..
    I spoke with a tech who wanted me to switch out my cable card...NO WAY!! Not after all of this.
    I wonder if Comcast is in violation of Federal law since the cards they are handing out are not allowing full access to all channels.
    PLEASE LET ME KNOW IF YOU KNOW HOW TO GET THOSE THREE CHANNELS TO WORK
     
  5. Das Achteck

    Das Achteck Member

    115
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    Mar 8, 2005

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    @Pres8th

    Good to hear. Maybe I'll try that - on a conference call I plan to make with TiVo and Comcast tomorrow. Depends on how it goes. I would rather TiVo straighten them out on the proper procedure and put an end to this merry-go-round.

    As for those three channels, once upon a time I got them on an S-card in my TV and then they disappeared. No one has given me any help in getting them back. Maybe I'll bring it up tomorrow.
     
  6. JaneMcAsh

    JaneMcAsh New Member

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    May 11, 2002
    Houston, Texas
    We've been unable to get 295 also - would love it if you'd see what Comcast says ...

    Jane
    Houston - Galleria Area
     
  7. Langree

    Langree The Gimp

    17,431
    74
    Apr 29, 2004
    Freezinmyass...

    All 3 working for me, and I'm in the Galleria area too.
     
  8. JaneMcAsh

    JaneMcAsh New Member

    3
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    May 11, 2002
    Houston, Texas
    Just was on the phone with Comcast support because BOTH my S3 cablecards were reporting 'not in normal operation' and the HD channels were all mixed up. We ended up turning off the Tivo, inserting card 1, then card 2 and now everything is fine again :) AND 295 TNT is showing up... The Comcast guy (also a Tivo owner) said that my cards were still using the old TW #s (I've had them almost a year), at any rate, when he reset them all is well.

    Jane
     
  9. JohnP1732

    JohnP1732 New Member

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    Jan 14, 2008
    NW Houston, TX
    Bought a TIVO S3 HD in Dec. (End of, just before christmas)
    Picked up 2 cablecards from 290 & Tidwell location.
    Spent 2 hours and 3+ phone calls getting them working.
    Hours later, they lost the channel settings. (Supposed to be recording a football game in HD, and instead it was recording c-span.)
    Called Comcast, told to get replacement cards.
    Got replacement cards. (249 and Spring Cypress loc.) Tried them, didn't work.
    Have 2nd set of replacement cards.
    Now have questions...

    1. Does the tivo have to be off before I insert the cards?
    2. I lie to them when I call right? I tell them the preview channels show up in order for the cards to be paired?
    3. If i lose the channel lineup again (would like to record shows in HD, that is what I bought it for), do I just reboot, or do I have to get another set of cards?
    4. Which # do I call, the 800-266 # and ask for tier 3 support, or the 713 # posted previously?

    Help me get this working, please....
     
  10. andyf

    andyf Well-Known Member

    1,210
    35
    Feb 23, 2000
    Houston,...
    For Comcast Houston, their cablecard support number is 713-341-8080. Very knowledgable folks there. Never had a problem authorizing CCs from that number.
     
  11. vectorzulu

    vectorzulu New Member

    17
    0
    Nov 27, 2007
    I am seeing the same problem. I have a Tivo HD with a moto M-card. I do not get the same channels, TNTHD, DHDT and MOJO. I am also getting some channels I am not supposed to get, like current tv (107 or 109 cannot remember) lifetime movie (117 or 119) and jewelry tv (330 I think). I have the digital starter package.

    Do you have any other TVs in the house? I have one a SDTV on a set top box. When I tune to those channels (TNTHD, etc.) it shows not authorized. While the other HD channels like Nat Geo do not show that message.

    Comcast tech came out on Saturday. Now the set top box is getting TNTHD, etc, no more not authorized message but my Tivo HD is still showing a grey screen. Arrgh! He said I was using old TW codes.

    Now a new issue! I was recording two shows last night, one on 311 (Amazing Race) & 309 (The new Terminator show). They both started @ 7 PM. While I was eating dinner I noticed at 7:15 PM that my little red record lights were off, WTF?!?! Well for some reason my CC decided to de-authorize those channels and stopped recording the shows as well as deleting what had already recorded.

    Still waiting on a return phone call from Comcast.
     
  12. Das Achteck

    Das Achteck Member

    115
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    Mar 8, 2005
    I was able to get tech support to hit the card today during a conference call with TiVo. It did not seem to change anything. He agreed, after he had me go through some screens, that things were properly set up, and confirmed that his screens showed the card to be operating correctly and to be properly authorized. My screens show the card to be operating properly but no channel list has been downloaded and there is no indication of being paired or authorized and I still can't get past the acquiring channels step.

    So he set up a tech visit for tomorrow. At least he didn't say I had a bad card like the folks on the activation line do and said that after trying five cards there was no sense in going back for more.

    I'll try to remember to see what the tech can do about the three missing channels on the S-Card in the TV. That card was installed during the TWC regime and may need some sort of update hit. I suspect this is some sort of billing code error.
     
  13. Das Achteck

    Das Achteck Member

    115
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    Mar 8, 2005
    They basically send your pairing data to another department and that is about it. If you have problems you will get different answers from different people at that number. One of the people at that number told me that a field tech could not help. Maybe not, but the real tech support decided to send one after a bit of troubleshooting on the phone with TiVo and I.

    I have been trying to get a THD working with that CC Activation Line group since 1/3/08. It is time to give someone else a shot.
     
  14. vectorzulu

    vectorzulu New Member

    17
    0
    Nov 27, 2007
    How did you get to Comcast and Tivo on the phone with each other?

    The tech that came out Saturday said my account did have some old TW codes on it. Once they fixed it my set top box started working on those 3 channels but not my THD. I wonder if they need to do the same thing to my CC?

    Keep us updated on what happens...
     
  15. Sotexn

    Sotexn New Member

    4
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    Nov 30, 2007
    My experience.
    Tivo HD late November early December
    Tried 4 M cards from the 290 Tidwell outlet. None of them would ever recognize any channels.
    Plugged in 2 S Cards Saturday morning, I received the non scrambled analog and rebroadcasted local HD. Called in the numbers. Late afternoon received all the standard HD programs

    I do not believe everyone at comcast knows how to do the initial setup of the cards. There just can't be that many physically bad cards, or they just send the same ones back out.
     
  16. Das Achteck

    Das Achteck Member

    115
    0
    Mar 8, 2005
    TiVo support will set up the call to whatever phone number you give them. I have given them both the CC Act Line (which was a useless call after being on hold for about an hour) and the Tech Sup number that is at the bottom of the old TWC activation sheet they hand out with the cards. TiVo waded through the menus and started the conversation.

    The Comcast tech started with a strong line about TiVo being non-supported, and that is why you want a TiVo tech leading the way.
     
  17. Das Achteck

    Das Achteck Member

    115
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    Mar 8, 2005
    I have had one suggestion from Comcast that I try S-Cards. But I don't want to pay for two cards when they can't make one work. Did you try to cut a deal?

    Activated on Saturday? What about the 24 hour and M-F mantra? Did you plug in and report the cards separately or in one call to Comcast?
     
  18. Sotexn

    Sotexn New Member

    4
    0
    Nov 30, 2007

    I didn't try to cut a deal. After about a week of dealing with this I was worn down. The second card is costing me 2.00 per month, but all of this and their price hikes have cost them all of their pay movie channels.

    I plugged cards in individually, wrote down the numbers, and made one call. The call was early Saturday morning and they were paired later that Saturday. What I found out is the people on the phone taking the numbers down do not have access to what is called the provisioning system. The "24 hr" wait is basically the back log of those people who's scheduled work hours are M-F 8-5, but their backlog has them also working on Saturdays.
     
  19. Das Achteck

    Das Achteck Member

    115
    0
    Mar 8, 2005

    I already knew that from getting a CC working in my TV a year ago. That is why I found the CC Activation Line useless when problems arise. At least some of them not only have no access, they often have limited or incorrect knowledge.

    As for time, I have been told that a computer sends the hits at 3-5 PM. When someone at the real Tech Sup tells me he has just hit my card, I have to believe him. What I don't know is what kind of hit because terminology varies so much. It isn't clear just what you need to ask for. Even the TiVo tech on the phone with me asked for a "hit", not a specific kind.
     
  20. cleancut_hou

    cleancut_hou New Member

    1
    0
    Jan 16, 2008
    Well here's my experience....

    We had Direct TIVO for 7 years and have had a Tivo since the month they came out. When we got an HD TV we wanted to keep Tivo so we decided to go with Comcast and HD Tivo. I was not going to get the piece of crap DVR. Once you have the Tivo, you never go back. So before the tivo arrive I went and picked up the Cablecards at the Bellaire office.

    Several days later I get everything up and call to actiate. They can't find the cable cards in inventory. That was discovered only after my third call to activation. Depending on who you get, you can b.s. them, but most of them haven't gotten good information at all.

    Finally after three days of not working, I swapped and got a new card. I called to activate. Three hours later, nothing, so I called back. Turns out the tech, could "send a signal" to activate it.... which he did... and I began receiving most channels. He said it should take a day for all the encrytped channels to show up. I'll have to check when I Get home from work.

    To all Houstonians and TiVo fans... just be patient with Comcast. It's worth it to not have the POS DVR!
     

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