Houston Texas Comcast Cable Card Experience

Discussion in 'TiVo Series3 HDTV DVRs' started by wpattison, Jul 22, 2007.

  1. Jan 4, 2008 #81 of 169
    cepheid

    cepheid New Member

    23
    0
    Feb 16, 2002
    Houston

    Advertisements

    They are right. When pairing my two cards last year, it took about 22 hours for all authorized channels to become available to me. Be patient... it'll work.
     
  2. Jan 4, 2008 #82 of 169
    astrohip

    astrohip Well-Known Raconteur TCF Club

    15,434
    5,234
    Jan 6, 2003
    Houston/Bren...
    +1. It really does take about a day or so.

    Check back in here if you don't have them shortly . . .
     
  3. Jan 5, 2008 #83 of 169
    vectorzulu

    vectorzulu New Member

    17
    0
    Nov 27, 2007
    Ok, it appears everything is working (sort of). I am now receiving the higher channels in HD like 283 (Nat GEO HD) but I do have a few questions.

    1. If I go into the CC setup section and goto conditional access the Val: tag does not show a "V" but still shows a "?". I had read in other posts that is should be a "V" once the card is active.

    2. I am not receiving all of my channels. For example I should be getting 295 and 301 but those channels appear to be turned off. Do I need to call back Comcast and get them to do something?

    Thanks again for any help!
    :)
     
  4. Jan 5, 2008 #84 of 169
    astrohip

    astrohip Well-Known Raconteur TCF Club

    15,434
    5,234
    Jan 6, 2003
    Houston/Bren...
    Be aware these are now only available under the $5 HD package, whereas before they were free with Premium cable. Assuming you are signed up for this, then yes, you need to call them.

    I don't even know what #1 means, so I'll leave that to someone else. Glad to hear it started working though--a working HD TiVo is a thing of joy! :up:
     
  5. Jan 6, 2008 #85 of 169
    andyf

    andyf Well-Known Member

    1,210
    35
    Feb 23, 2000
    Houston,...

    Advertisements

    295 is TNTHD and should require no special package. 301 may be part of the HD package which is now $3 but only contains 2 channels.
     
  6. Jan 7, 2008 #86 of 169
    vectorzulu

    vectorzulu New Member

    17
    0
    Nov 27, 2007
    That is what I thought. I guess I will have to call Comcast back and see if there is something they need to do.
     
  7. Jan 7, 2008 #87 of 169
    Pres8th

    Pres8th New Member

    3
    0
    Jan 6, 2008
    This has been a nightmare....
    I am in The Woodlands...I went and picked up 1 Motorola M-card...
    I did the guided set-up without the card as instructed by Tivo
    I then called Comcast to get the card activated and the first person I talked to said okay
    Well I ran guided set-up again and my screen was stuck on "Acquiring Channel..."
    After a 50 minute second call to Comcast he tech said that because I was not even able to see analog channels (2-99) or basic HD (308-313) then my card was no good or something was wrong with Tivo and refused to put in an activation request
    Called Tivo...40 minutes later, nothing wrong with Tivo, and it is communicating with the cable service...Now on my second major call with Comcast (5th call of the day)... and 45 minutes into my hold time, longer than the first call...
    IS THIS INSANE TO ANYONE ELSE BUT ME??? Shouldnt this process be seamless?
     
  8. Jan 8, 2008 #88 of 169
    Temp

    Temp New Member

    3
    0
    Jan 3, 2008
    It seems that there is a problem with comcast houston tech people and the tivo HD setup. A few of us had a similar problem in a previous thread. I spent a good amount of time with both comcast and tivo cc tech people because of it.

    The comcast people will refuse to activate your card until you see basic channels, but you won't see basic channels on the tivo HD until the card is activated (at least for me, I always got stuck on acquiring channels). MAKE THEM ACTIVATE THE CARD. I used a "well it couldn't hurt anything to try right?" approach, but if I had to do it again I'd probably just lie and tell them I see basic and music channels. They will take 3 numbers from you to activate the card and it can take 24 hours. Yay working tivo!
     
  9. Jan 8, 2008 #89 of 169
    ckgoodwin

    ckgoodwin Remember

    40
    0
    Jul 2, 2001
    San Jose,...
    Sorry... wrong forum...
     
  10. Jan 8, 2008 #90 of 169
    astrohip

    astrohip Well-Known Raconteur TCF Club

    15,434
    5,234
    Jan 6, 2003
    Houston/Bren...
    This is the Houston Comcast thread. I have no idea if Comcast runs specials across the country, or tweaks them for each market, but you may be better off asking in a less region-specific thread.

    Good luck!
     
  11. Jan 9, 2008 #91 of 169
    ckgoodwin

    ckgoodwin Remember

    40
    0
    Jul 2, 2001
    San Jose,...
    Duh. I thought I was posting to the main Comcast Cable Card thread. Thanks for straightening me out...

    - Chris
     
  12. Jan 9, 2008 #92 of 169
    Pres8th

    Pres8th New Member

    3
    0
    Jan 6, 2008

    I am on my 3rd call...20 minutes into wait time, Im going to go ahead and lie and tell them that I see channels. This whole process makes me want to leave Tivo and Comcast and switch to satellite with a built in DVR. I'll see if this works.
     
  13. Jan 10, 2008 #93 of 169
    thassanice

    thassanice New Member

    2
    0
    Jan 10, 2008
    I'd like to share my experience.

    1. Bought TiVo HD
    2. Stopped by Comcast to pick up 1st M-card
    3. Installed card in Tivo, but go no channels initially.
    4. Called activation line and they told me I should be getting channels.
    5. Hung up and messed with the TiVo thinking I did something wrong.
    6. Called TiVo and support representative told me that no channels will work if it's not activated.
    7. Called back activation line, lied, and told them I had the channels so they would activate it.
    8. Later that day, I started getting channels.
    9. Called back and they said they hadn't activated my card yet.
    10. Channels stopped working the next day.
    11. Went to payment center to get replacement card.
    12. Installed replacement card and did start getting basic channels.
    13. Called to activate the 2nd card.
    14. I was called back a couple days later to tell me the activation failed and that I should get another cable card.
    15. Went to payment center and got TWO more cable cards, because I was sick and tired of waiting in the lines, and I wanted to have another backup.
    16. Called to try to activate my 3rd card, and it still isn't working properly.

    So basically, I'm very annoyed at this point. I've thought about returning the TiVo, canceling Comcast, and getting Dish Network. I'll probably call them tomorrow and see what they say.
     
  14. Jan 10, 2008 #94 of 169
    astrohip

    astrohip Well-Known Raconteur TCF Club

    15,434
    5,234
    Jan 6, 2003
    Houston/Bren...
    I'm sorry to hear your experience isn't what it should be. I think most of us in this thread are surprised at how well Comcast actually handles cablecard installs; your issues show it can go the other way. Make sure you are calling the special cablecard install hotline (713.341.8080). And if you get an idiot, make an excuse to get off the phone, and call back. Here is my post from my second S3 install, and other than one hurdle (1st CSR was that idiot), it went well...

    Keep us in the loop; we'll all help where we can. :up:
     
  15. Jan 10, 2008 #95 of 169
    crjonesus

    crjonesus New Member

    1
    0
    Jan 10, 2008
    I got my S3 on the 8th and installed it when I got home from the Comcast office, about 6PM. I called the "special" number and got someone that insisted on me tuning to channels. She left me on the acquiring channels screen for hours. Finally I called back to tell them it wasn't doing anything, and a rep took the number and said 24 hours. Now almost 2 days later, I am still in the same spot. Every time I call they say that the cards have not been activated yet.

    Does it normally take this long? I've been pulling my hair out for 3 days trying to get this working. New HDTV, new TiVo S3 and so far the experience is really crap.

    UPDATE 8:00PM -----------

    After speaking with a very helpful Tier 3 rep at Comcast, I was told that I have bad cards. It was recommended that I get new cards. I went back to the local ofice and picked them up. no dice. Same issue. She noticed a pattern in the cards numbers and asked me to go to another office. I did, got the cards, and finally it worked!

    Hope this update helps others. Try another office to pick up your cards.
     
  16. Jan 10, 2008 #96 of 169
    Das Achteck

    Das Achteck Member

    115
    0
    Mar 8, 2005
    Add another unhappy camper to the list. I have been trying since LAST Thursday to get an HD working with an M Card installed. I have tried five MCards from the Bellaire and Tidwell stores and in desperation swapped the TiVo at Circuit City. I have plugged the wall outlet directly into the TiVo to bypass all other cables, splitters, etc. Still no joy.

    I get that same BS about if you can't see any channels we can't help you. And of course TiVo won't let you watch live TV until it can acquire the channel list (map). Catch 22.

    I have been through the lengthy TiVo troubleshooting stuck acquiring doc and confirmed that the MCard is getting messages from Comcast. But I also confirmed that no channel list has been downloaded.

    I did a channel scan and it appears that it found a bushel of digital channels. But without a map they are of no use.

    I have had one conference call with TiVo and Comcast with no results. I have specifically asked Comcast if they have ever seen a case like this and they all say no. Well, what is the count up to here now in the last week?

    One Comcast guy wanted me to swap the SCard in my TV with the MCard in the THD. Sure, and be without any TV at all? I went through a few SCards to get the TV working and it still doesn't get TNTHD, DHDT or MOJO.

    I have also tried the trick of putting the TiVo in position A, the TV in B and the cable modem in C. But the guy said his gear would not let him move the cable modem, although he did put the MCard (THD) ahead of the SCard (TV).

    I asked about a knowledgeable tech to check the line from the TV all the way to the pole outside but was told a tech could not help

    What is left to do to get the THD/MCard working for us?
     
  17. Jan 10, 2008 #97 of 169
    astrohip

    astrohip Well-Known Raconteur TCF Club

    15,434
    5,234
    Jan 6, 2003
    Houston/Bren...
    I wonder if Comcast just recycles the cable cards? If a user has a problem, they will continue to swap cards until they get a good one. In the meantime, the pool of cards gets drained of those good ones, leaving the "quirky" cards for the next user to deal with.

    Anyone with knowledge of Comcast procedures able to shed any light on this? What happens when we return a card?

    :confused:
     
  18. Jan 11, 2008 #98 of 169
    bizzy

    bizzy New Member

    707
    0
    Jan 20, 2004
    San...
    Apparently, they write "BAD" on them, and send them back out for another customer.

    This isn't actually quite as pathetic as it sounds, since most of the time the card isn't bad, its simply the shaved ape installing it who can't read a string of digits into a telephone correctly.

    So I guess its only partly miserable apathy on Comcast's part; and part realistic acknowledgment that their installers are generally sub-morons.
     
  19. Jan 11, 2008 #99 of 169
    Das Achteck

    Das Achteck Member

    115
    0
    Mar 8, 2005
    Installers in SF may be shaved apes but Comcast Houston uses self installs and a method that is a hangover from when the system was run by Time Warner. That is indeed part of the problem because the person you call to read the numbers to just types them in and sends them on to someone else to actually use to send the hits. The user never knows when they are sent (supposedly 3-5 PM M-F) and so never knows whether they were sent and if so whether the process succeeded or failed and they can never tell you the reason for a failure. A tech even told me the reason for a failure was that I was not getting the basic channels. I told him he was confusing a symptom with a cause. If you can get through to a regular CSR you may be able to talk them into sending the signals while you are on the line with them. But which signals? There are more than one, and different people use different terminology.
     
  20. bigray327

    bigray327 New Member

    3,263
    0
    Apr 14, 2000
    My experience: installed three M-cards in three new TiVoHDs and had no issues with any of the cards. One activation took a little longer than normal due to Comcast having their head up their butt, but the other two went completely flawlessly.
     

Share This Page

spam firewall

Advertisements