Houston Texas Comcast Cable Card Experience

Discussion in 'TiVo Series3 HDTV DVRs' started by wpattison, Jul 22, 2007.

  1. Sep 3, 2007 #41 of 169
    damonnoah

    damonnoah New Member

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    Aug 19, 2003

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    Hi folks,

    Live in West U and have an original Series 3 HD. When i first purchased the unit (the week it came out), i had immediate pixelation issues. A few weeks later it just dissappeared. Than this summer it came back with a vengence. The most problematic channels are 312, 294 and 225. I can watch an entire sports show on 311, 309 etc and have very few issues with pixelation but on the channels i specifically mention it is terrible.

    I have had comcast at my home 5 times and now they won't come over without charging an additional fee. They've run cable from the pole directly to the tivo box, i've purchased two other Tivo S3 (both have been returned since) and still have this pixelation issue.
    I've been reading all the forums and it appears i'm not alone but what i find interesting is that somone else in this forum started to experience the pixelation the same time i did, earlier this summer. Was there a Tivo update? Was this when comcast took over TWX?

    The comcast folks have been nice and have redone our cabling, added amplifiers, run additional lines and more. They've done quite a bit to support hardware that is not theres but nontheless it is still annoying. So in summary i've done just about everything imaginable to figure out this pixelation issue with no resolve.

    Any additional suggestions would be terrific. also , what is the different between S-cards and M-cards?
     
  2. Sep 3, 2007 #42 of 169
    lethcoeb

    lethcoeb Not a new member

    80
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    Apr 19, 2002
    In West U also, with same issues (documented in previous posts). Optimized my setup all that I intend to at the moment - waiting for the overall Comcast system in this area to improve at this point. Clearly not a TiVo issue (at least in my mind).
     
  3. Sep 6, 2007 #43 of 169
    nirvanayoda

    nirvanayoda New Member

    36
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    Aug 11, 2006
    Cable guy said there's nothing he can do and I need to go buy an amp.
     
  4. Sep 7, 2007 #44 of 169
    nirvanayoda

    nirvanayoda New Member

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    Aug 11, 2006
    Went to Frys and bought the Motorola Signal Booster for $40 after reading positive reviews on amazon.com and circuit city.com (beware, it's $99 at CC...it's worth the drive to Frys).

    So far I've watched tv for about 20 minutes with the amp on and it's beautiful...no artifacts at all even on the channels that were heavily pixelated before. I'll give you an update after a day or so.
     
  5. Sep 9, 2007 #45 of 169
    nirvanayoda

    nirvanayoda New Member

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    Aug 11, 2006

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    wow...the signal booster really did solve all the problems
     
  6. Sep 9, 2007 #46 of 169
    bensler

    bensler New Member

    15
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    Sep 9, 2007
    I have a series 3 TIVO. I live off of Buffalo Speedway, near Main Street. I think I am experiencing what those are experiencing in West. U. I had comcast come again today and they put in an amplifier for me. I have a couple of questions:
    1. Does anyone think it would be beneficial for me to go out and buy a "better" amplifier? He brought the signal up to +2.3 (not sure what that means, but he said it was good).
    2. Is this a cable card issue? Maybe I just need to switch out the cards - never mind, that it will be my 5th set of cards that i will be going to try out.
    3. Is TIVO doing anything to help us? I called and at first they said it was a software issue, but has since retracted and said that I was misinformed and that they are not working on any software updates for series 3 - just the one that recently came out for the TIVO HD.

    Any comments are very much appreciated!!! I am desperate to get some resolution. Fall tv is on its way and I get quite annoyed when a show I was planning on watching is drowned out with pixelation
    Thanks!!!
     
  7. Sep 12, 2007 #47 of 169
    CCourtney

    CCourtney Member

    490
    2
    Mar 28, 2006
    El Dorado...
    Does anyone know if the Cinemax HD changed QAM Channels?

    On my TiVo HD I'm getting no A/V when it tries to tune into 419 (not sure what the QAM Channel was.) All my other HD channels (HBO, SHO, ESPN, ESPN2, DISC, MOJO, GOLF/VS, MHD, UHD, TNTHD, Locals) are not having any problems at all.

    I did some poking around and found that on my SA8300HD channel 419 (CinemaxHD) is being tuned to at 537MHz (76.x channels) (309 is at 633MHz used to sanity check w/ TiVo HD at 309 both are at 633MHz - This corresponds to QAM 92.x channels)

    I then checked my TiVo HD and whole crap channel 419 is trying to tune to 533MHz that's set to tune across bands. That's just a plan screwup.

    I guess I get to call Comcast and try to explain this to them.

    CCourtney
     
  8. Sep 13, 2007 #48 of 169
    astrohip

    astrohip Well-Known Raconteur TCF Club

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    Jan 6, 2003
    Houston/Bren...
    Uggh. Did nothing for me. Got it yesterday, hooked it up last night. When I first hooked it up, before I even powered it up, the picture was identical. Still pixelating on bad channels, fine on the others. Then when I hooked up the power (coax adapter), the picture went blank. I was unable to get any video thru the amp/cleaner once power was on. I fiddled for a while--nada. Unplugged it, it came back. :confused:

    I now have a 100' RG-6 cable (my house has RG-59). I am going to run it from the head-end on the house, direct to the TiVo. No splitters, no nothing. I want to see if that solves anything. If so, I know my problem. Unfortunately, I doubt my wife will allow me to leave a raw cable laying thru the house :cool: And I have an older house that will be very difficult to rewire.

    If that's not it, I know it is a 100% ComCast problem. And I also have my new DB2 antenna waiting for me. I will install it, and use the 100' RG-6 to wire it. Still working on my plan to hide THAT cable. :(
     
  9. Sep 13, 2007 #49 of 169
    lethcoeb

    lethcoeb Not a new member

    80
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    Apr 19, 2002
    I also had that Motorola amp installed (which improved the pre-TiVo S3 SD/HD signal, did not stop the pixelization TiVo S3 pixelization), so I stepped up to the Electroline 8 port drop amp (EDA-FT08100). Improved things somewhat, but still have pixelization on the same channels everyone else has the pixelization on in my neighborhood (West U) with the S3. At least I'm now all set to have 8 TV's operating throughout the house when Comcast fixes the problem.

    I grabbed a Comcast SA 6250HDC box yesterday for the plasma above the garage, and will see if that TV has any of the problems I get on the TiVo S3 in the living room. Still have the S2 connected to this TV as well, but at least now I can watch SNF/MNF in HD while on the elliptical...
     
  10. Sep 17, 2007 #50 of 169
    astrohip

    astrohip Well-Known Raconteur TCF Club

    15,471
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    Jan 6, 2003
    Houston/Bren...
    Nothing worked. Amps, new splitters, new RG-6 cables, I've tried everything I can think of. Certain channels just will not come in clean on my S3. I even had some breakup on StarzHD this week, which has never happened before. Let's hope that's a one-time event. :mad:

    So I installed an external antenna (DB2). I now get the local OTA HD channels crystal clear. Strength is 98+ on CBS/NBC (11-1, 2-1), and high 80's on ABC (13-1). Not sure why ABC is lower than the others? I deleted all my SPs on 311/312/313, and moved them to the OTA channels. So far, so good. Reception is perfect; watched some football & golf, compared it to ComCast, and the OTA is as good, maybe better.

    The only negative is my wife complaining about having to enter/remember 13-1 instead of 313. Hey, if that's what it takes to get HD, I can live with that!

    I have been emailing b/c with another local ComCast user with the same problems. She has a new S3 with these problems, so TiVo is going to send her another one under warranty. She also mentioned that ComCast said they have SA cards available, and that might help. In the past, they have only had Moto cablecards. If either of these make a difference, I'm there!
     
  11. Sep 17, 2007 #51 of 169
    golubian

    golubian Member

    62
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    Apr 5, 2001
    Houston, Texas
    Well, this kind of answers my question. See http://www.tivocommunity.com/tivo-vb/showthread.php?t=366518

    Astrohip, I seem to recall from another post that you're fairly close to Bellaire (where I am) (West U maybe?). My problems are with 312, 313 and Starz HD. Am I really going to have to install an antenna to fix this? Did you go external or did you try an indoor model first?

    Thanks.
     
  12. Sep 18, 2007 #52 of 169
    lethcoeb

    lethcoeb Not a new member

    80
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    Apr 19, 2002
    A bunch of us are in the West U / Rice area, and have the same problems. I've optimized all that I'm going to at this point, and am awaiting Comcast and/or TiVo to fix the problem.

    Hopefully with all of the extra money all of us will be throwing at Comcast starting next month they will be able to begin to fix the problems...
     
  13. Sep 18, 2007 #53 of 169
    astrohip

    astrohip Well-Known Raconteur TCF Club

    15,471
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    Jan 6, 2003
    Houston/Bren...
    Rice U (Southampton). I tried a couple indoor antennas. One didn't work, the other was ok, but not perfect. My signal strength was 80-84. I was still getting some signal breakup. If I could have moved them around some more, it might have gotten better. But my wife was really giving me grief about the rabbit ears look. I would try internal first, as it may work for you (want a couple antennas?).

    I ended up installing a DB2 external on the back of our garage. SS is now 98+ (except ABC which is ~88, but still comes in perfect). Fortunately, I was able to run a coax that is pretty much hidden (again, the WAF).

    My priorities:
    TiVo
    dog
    wife

    Wife's priorities:
    who cares

    <jk> :D
     
  14. Sep 29, 2007 #54 of 169
    bluetex

    bluetex Wha?

    449
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    Apr 23, 2005
    Houston, TX
    Can someone please message me or post the cable card activation line for Comcast Houston.

    I've tried "regular" support number three times today and I've been cut off 3 times while waiting
     
  15. Sep 30, 2007 #55 of 169
    astrohip

    astrohip Well-Known Raconteur TCF Club

    15,471
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    Jan 6, 2003
    Houston/Bren...
    713.341.8080
     
  16. Sep 30, 2007 #56 of 169
    bluetex

    bluetex Wha?

    449
    0
    Apr 23, 2005
    Houston, TX
    Thanks.. that's what I was looking for. :)
     
  17. Sep 30, 2007 #57 of 169
    bluetex

    bluetex Wha?

    449
    0
    Apr 23, 2005
    Houston, TX
    It looks like some VOD upgrades that they did on Wednesday caused some of my channels to go away.

    Then when I re-booted my S3 without the cards and re-seated them (in the same slots) the pairings went bad.

    Two conversations later with the cable card techs, and they want me to swap cards. I really hope that this isn't the beginning of the end with Comcast and the Series3. I live in fear of them rolling out some "upgrade" which will render our Tivo to a doorstop.
     
  18. Sep 30, 2007 #58 of 169
    astrohip

    astrohip Well-Known Raconteur TCF Club

    15,471
    5,271
    Jan 6, 2003
    Houston/Bren...
    blue, don't scare me like this. I was on my way out of town Thur when I did a last minute TiVo check (can you tell what my priorities are? :rolleyes: ). Sure enough, both the S2 & S3 had just received the 9.1 upgrade. The only time in my life I *didn't* want to get the upgrade, and it happens. So I quickly played around & checked things out, and they both looked to be working correctly. Since they already had 9.1, I assumed they had rebooted. The To-Do list and Now Playing looked good, so off to San Diego I went (where I still am).

    Being Week One of the Fall Season, there are gazillions of shows being recorded. Every tuner is working overtime & double time. And I was confident that when I got home late tonight all of my shows would be there.

    Until I saw your post . . . :(
     
  19. Sep 30, 2007 #59 of 169
    golubian

    golubian Member

    62
    0
    Apr 5, 2001
    Houston, Texas
    Astrohip,

    Any improvement re the pixelization on 312 and 313 since the update to 9.1?
     
  20. Oct 1, 2007 #60 of 169
    andyf

    andyf Well-Known Member

    1,210
    35
    Feb 23, 2000
    Houston,...
    I'm in Spring and don't see any pixellation. Right now I'm mostly OTA but during the summer when I was mostly watching cable channels everything seemed fine. This problem appears regionalized.

    BTW, looking for more HD channels?

    "Comcast of Houston will be making changes to its channel lineup, as follows. Effective 10/16/07, the following channels will be moved: TBS from channel 31 to channel 51, Spike TV from channel 32 to channel 68, Women's Entertainment (WE) from channel 48 to Digital Cable channel 350, Golf from channel 68 to channel 32, ABC Family from channel 70 to channel 48, Court TV from channel 71 to channel 67, FX from channel 72 to channel 31, MSNBC from channel 73 to channel 80. Effective 10/23/07, the following new HD channels will be available: National Geographic HD on channel 283, USA HD on channel 284, A&E HD on channel 285, History HD on channel 286, HGTV HD on channel 287, Food HD on channel 288, CNN HD on channel 299, TBS HD on channel 303. The Fox Business Channel will be available on channel 234."
     

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