Advertisements Two months ago TiVo broke my HD DVR with the 9.4 update. They claim the bug is on Time Warner's end but RIGHT AFTER the 9.4 update and reboot our box no longer worked with our cable card. I bought our HD box fairly recently and paid for one year of service in advance. We have been without reliable TV for two months. I have been calling TiVo weekly and it seems nothing is being done. I asked if I can get my money back for the year I paid in advance or for them to buy back my TiVo since their software update broke it and they just tell me "no". They claim that Time Warner is now working on it and the bug is on their end. This game of going back and forth is utter BS. I have had the service for years now and just recently bought the HD DVR to have it disabled by a software update and absolutely no recourse.