I seriously had to berate the guy to finally get him to cancel, he kept trying to deliver a long drawn out sales pitch to keep it. After 10 minutes of it and him saying "I'm just doing my job" I basically threatened to cancel the credit card associated with tivo if he did not do ask I requested and remove the box from my account. It got verbally combative and then some. I've never had an experience like that, ever. What little joy remained from being one of TiVo's best customers (I had one of the first 100 boxes ever made) is gone. What a miserable thing Tivo has become, someone put that dog down. Why in hell would anyone want to activate a new box if you make their life hell when they decide to turn it off?