Help with Moca Connection & Tivo Volt Mini

Discussion in 'TiVo Help Center' started by Possie, Jan 13, 2019.

  1. krkaufman

    krkaufman TDL shepherd

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    This likely wasn't necessary, but we never received the necessary feedback to confirm one way or the other.

    edit: p.s. Do you plan on eliminating the FiOS Internet connection if/when you have the Comcast connection working?
     
    Last edited: Jan 28, 2019
  2. krkaufman

    krkaufman TDL shepherd

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    But Re: your Comcast-centric post...
    This gateway (specs) is DOCSIS 3.0 (so shouldn't conflict w/ MoCA) with MoCA 2.0 bridging built-in (so can be setup as your main MoCA bridge, rather than using the BOLT)

    Your symptoms of losing Internet connectivity when enabling MoCA on the BOLT, with the BOLT connected via both coax and Ethernet, is typically caused by having two MoCA bridges enabled between the coax and Ethernet LAN ... so it's likely that your TG1682G gateway's MoCA bridging is enabled. You can confirm the current MoCA setting on the TG1682G by accessing the gateway's UI.

    I'd recommend sticking with the TG1682G as your main MoCA bridge (since the gateway should require/experience fewer reboots than the BOLT), and so you should either:
    • disable MoCA on the BOLT and connect it via Ethernet to the gateway, configuring the BOLT for an Ethernet-only connection; or
    • disconnect Ethernet from the BOLT (and keep it disconnected), and configure the BOLT as a MoCA client;
     
  3. krkaufman

    krkaufman TDL shepherd

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    If MoCA is enabled on the Comcast-connected shared coax, yes. (Comcast was negligent if they didn't install a "PoE" MoCA filter, yet enabled MoCA bridging on the gateway.)

    Correct, but you also likely don't need the BOLT to use MoCA, either, per my earlier post, since the TG1682G gateway can be your MoCA bridge.

    Both depend on the MoCA setting in the TG1682G, per above post, and your connection preference for the BOLT.

    Yes, assuming coax connectivity back to your MoCA bridge. (And that an Ethernet connection isn't possible; if Ethernet is possible, then you can do either.) Note that a Mini will not offer "MoCA Bridge" as an option.


    If Comcast actually did anything in response to this request, you'll likely want/need to reverse those changes once you have the devices connected and configured correctly.
     
  4. krkaufman

    krkaufman TDL shepherd

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    Re: the uncertainty of how your coax lines are connected, the following device might be a worthwhile expense...

    LOWES: Southwire Coax Continuity Analog-Volt Datacomm Tester

    TEST one or up to four (4) TV Coax Cables at the same time. While inside the house find and locate the Coax Cable outlet(s), place a color cap (RED, GREEN, YELLOW or BLUE). Now go up into the attic where all the ends of the TV Ant Coax Cables, fix the end on the receiver and press test, color light tells you what room that cable is coming from.
     
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  5. krkaufman

    krkaufman TDL shepherd

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    There's a WHOLE lotta uncertainty in this diagram regarding how your coax wall outlets interconnect. It would make sense to try to lock down how your Mini location(s) connect back to the coax plant before banging your head against the wall wondering why they're not connecting.

    Also, aside from the suggested coax tracing tool from the previous post, have you checked whether you have a coax junction box outside, on the side of your house? Or do you know that the incoming cable provider coax only routes into your basement? (I ask because if the runs to your upstairs come from an outside junction box, rather than from the basement location, your current "PoE" MoCA filter location will be an impediment to a MoCA connection at the upstairs coax outlets.)

    Bottom line: All your MoCA-connected devices must be connected to your coax downstream of where the "PoE" MoCA filter is installed.

    p.s. If you were to publish a 2nd draft of your "Big Picture," adding detail for the unknown Comcast-connected coax runs, I'd really recommend including your FiOS coax/Ethernet connections between the ONT and the FiOS gateway, as well.
     
  6. Possie

    Possie New Member

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    We’ve logged into the new comcast router, and it shows Moca is enabled. There is a “Bridge Mode” that is disabled....should that be enabled?

    When we view connected devices it shows Tivo using Moca connection, but the RSSI level is showing “N/A”. What is the RSSI level and is that something to be concerned about?

    Also there is a “Prefer Private Connection” checkbox under connected devices. Should that remain checked?
     
  7. Possie

    Possie New Member

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    Krkaufman....the comcast guy was out and told me he installed a poe filter in the box outside before it enters house. Should I now take off the one I installed just inside the house?

    Yes...there is some uncertainty with the lines in the upstairs level....we now suspect a cable goes from basement maybe to attic and then to the top level rooms. It will be difficult for us to confirm all the upstairs stuff. This is where i don’t know how much further we can go with this troubleshooting. Comcast guy was not the most helpful, in fact he took out my upgraded 2Ghz splitters to put back on the low 1000 Mhz splitters so his testing would pass his internet troubleshooting. He told me I could put mine back on when he left.

    This networking stuff sucks....I truly wish there was a company that could set the whole blessed thing up for me (a serious business idea there for all you super networking techies....you’d make a killing). This sounded like it would be so easy....hahaha. Comcast really doesn’t deal with the networking. He just told us how to log into the router to see our settings ourselves. All comcast can do really is check the hardware to make sure it works. That’s it.
     
  8. krkaufman

    krkaufman TDL shepherd

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    Yes.

    Did he give you any insight on what else is inside that’s box? Or can you see from outside how many coax lines are entering/exiting the box?
     
  9. Possie

    Possie New Member

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    The hdmi/composite converter works and displays fine on the ancient tv....tried the setup but got stuck with port error thing.
     
  10. Possie

    Possie New Member

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    I actually was only able to talk to him on the phone because he arrived too early for appointment and my significant other was here and not fully in the loop.

    There is one line that comes into house from outside and then is on that three way splitter.
     
  11. krkaufman

    krkaufman TDL shepherd

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    We need to be careful Re: the term “Bridge Mode” as that has multiple meanings on a cable gateway.

    If MoCA is enabled on the gateway, I recommend this earlier suggestion:

    ... confirming the BOLT has Internet connectivity and can tune channels.
     
  12. krkaufman

    krkaufman TDL shepherd

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    But the port error thing was before or after the Comcast tech visit?
     
  13. Possie

    Possie New Member

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    Before.

    I’ll add that for the first time I had gotten the bolt hooked up as a ‘ethernet & moca’ in the setup, but that ended up screwing up my internet connection until I removed the ethernet cable I had connected between the comcast router and bolt. After disconnected the ethernet, all the internet connection probs I was seeing yesterday resolved. So this too may be an issue when I try things again. (ethernet was yellow in the bolt diagram)
     
  14. krkaufman

    krkaufman TDL shepherd

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    This was explained >above<. And the same post offers two paths forward, with the latter bullet recommended, at least short term, to prove MoCA connectivity via the gateway.
     
    Last edited: Jan 28, 2019
  15. kpeters59

    kpeters59 Well-Known Member

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    No.

    That Bridge Mode is to put the Comcast Gateway in to Bridge Mode for use as a Modem only. You'd then need your own Router and MoCA would be disabled in the Comcast Router.

    -KP
     
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  16. Possie

    Possie New Member

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    Thanks for link back...think i missed that post in the ocean here. I think i have a couple things to try again, so I thank you for the input. I just don’t think I have the energy to deal with it tonight....but I will keep an eye on these posts for other comments and let you know if any new progress. <this has been so exhausting...>
     
  17. krkaufman

    krkaufman TDL shepherd

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    Understandable.

    If it helps, the suggestion Re: the BOLT network connection should be a quick test, right ...? ... Just switch to a MoCA *client* connection from wireless — leaving the Ethernet port on the BOLT disconnected.

    Oh, and though it won’t affect the *BOLT’s* MoCA connectivity, you’ll want to get that “PoE” MoCA filter on the basement splitter removed — as it may be an impediment to your Mini connectivity (depending on how the rooms connect; see next post). As you suggested, the “PoE” MoCA filter installed by the tech in the outside cable junction box should be all you need.
     
    Last edited: Jan 28, 2019
  18. krkaufman

    krkaufman TDL shepherd

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    Have you checked (viewed) the outside cable junction box, and verified just the one line in and one line out? (The tech would/should have installed the MoCA filter inside the box.)

    Basically, I’m just wondering if your coax lines to the upstairs originate in the cable box, rather than from the basement location.
     
  19. krkaufman

    krkaufman TDL shepherd

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    Out of curiosity, in what room is your FiOS router/gateway installed?
     
  20. Possie

    Possie New Member

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    My significant other said that tech believed that one of the three lines went to attic and then dropped into upstairs rooms to make wall jacks. Only one line into house from outside is best of my knowledge.
     
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