HELP! Tivo Premiere stuck in guided setup loop?

Discussion in 'TiVo Upgrade Center' started by Darren Beck, Nov 10, 2019.

  1. Apr 27, 2020 #41 of 167
    asbaum

    asbaum New Member

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    terpfan1980, from what I've been reading, I get the feeling that there is a bad version of the software in the 20.x variation and I'm also getting the feeling that once you get a newer version one is good to go (also discussed above in post #23)

    If you get a replacement drive that works, please post the version of the software.

    Thanks,
    Arnie
     
    Last edited: Apr 27, 2020
  2. Apr 27, 2020 #42 of 167
    asbaum

    asbaum New Member

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    Hey all,

    OK, I just got off the phone with Tivo support. And although I'm stuck in guided setup and cannot see anything on my Tivo, tech support can and they tell me I'm on version 14.9.2 and the current version for Premiere is 20.7.4. And I'm guessing when Tivo updates they do not update to all the interim versions but rather are trying to push the current version and for some reason, it fails to install - hence the "guided setup loop and abort/restart".

    I'm guessing that had I left my Tivo physically powered up and connected to the internet all these past years it would have gotten all the interim updates and I'd be good. But that is not the case. I'm noticing by the posts made by others who are also experiencing this "guided setup loop and abort/restart" that they also have a Tivo that was powered off for years and just turned it on recently.

    I explained to her that if I take a Windows 7 DVD and do a fresh install on a blank hard drive and boot it up and run Windows Update, I do not just get the most recent update but rather I get all the interim updates in pretty much release order. And this is the problem with Tivo. And my claim that since I have a LifeTime subscription it relies on their software to keep me current. If I had a hardware problem, then they can claim the warranty expired on that. But this is a software issue, not a hardware issue.

    Sooo, since they don't support the Premiere and they don't send out hard drives they suggest (funny) that I contact Weeknees and buy one from them. And Tivo would offer me a good price on an upgrade.

    I told her I will try to burn a new 20.7.4 onto a new drive and see how far I get. I also told her she should have a conversation with her support team about addressing this by providing interim upgrades before a class action suit comes about because of frustrated consumers knowing it is a software problem and not a hardware problem and that Tivo should be obligated to fix it.

    Anyway, I'll post back when I upgrade on my own.

    Regards,
    Arnie
     
  3. Apr 27, 2020 #43 of 167
    jmbach

    jmbach der Neuerer

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    I downloaded it, unzipped it, and then ran it. Had to give my windows 10 permission to run something downloaded from the internet. It ran without issue.

    Sent from my SM-G988U using Tapatalk
     
  4. Apr 27, 2020 #44 of 167
    asbaum

    asbaum New Member

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    jmbach,

    That is so weird that you had no issue running it and I did on 4 different computers (one Windows 10, two Windows 7, and one Windows XP).

    I saw there was an option to "unblock" the zip (or just the .exe after extracting) and checked that but still get the error when I run it.

    So, I just download again, unzipped it and just double clicked the .exe and it crashes with the error I noted above.

    I'll have to figure out why this is happening. Too strange.

    Arnie
     
  5. Apr 27, 2020 #45 of 167
    jmbach

    jmbach der Neuerer

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    If you have any sdcard slots on your computers, disable them in the bios. Make sure no external drives are connected.

    Sent from my SM-G988U using Tapatalk
     
  6. Apr 28, 2020 #46 of 167
    ggieseke

    ggieseke Well-Known Member

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    I downloaded a fresh copy and it worked fine on Windows XP, 7 & 8.1 computers.
     
  7. Apr 28, 2020 #47 of 167
    asbaum

    asbaum New Member

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    OK, so I got DvrBars to run on a 32bit Windows 7 Lenovo Laptop, but it crashes on my Asus Windows 7 and Asus Windows 10 64bit laptops and my Asus Windows 7 64bit Desktop (and also crashed on my 32bit XP desktop). I can't disable the SDcard reader on my Windows 10 Asus laptop in the BIOS and disabling in device manager still wouldn't allow DvrBars to run. The only thing that is constant on all of these computers and laptops where DvrBars would not run is that they all have Hamachi running, mmmm?

    I restored the VHD file to my 320GB WD hard drive with the HDD Raw Copy Tool (as I couldn't get DvrBars to work for now). It claimed it successfully restored but putting it in my Premiere I get all lights blinking and a black screen so pretty sure it did not restore in a way that the Tivo can see it.

    So, I decided to restore using DvrBars on the one Windows 7 32bit laptop where it did work to restore the TCD746320-20.7.4.RC42.vhd file to my 320GB WD drive. Did a "full" restore to the USB connected drive and that crawled along and then crashed with a write error. So, did it again with the "quick" restore and I will say it was very quick and completed successfully! Put that in my Tivo and lo and behold success!!! It booted to a guided setup and was able to complete the guided setup and finally "load info" without rebooting. Yeah!!!

    A big kudos to you, ggieseke, for a fantastic tool that you wrote!!!!!!!

    So, now this confirms that Tivo cannot update from v14.x directly to v20.7 and anyone turning on an older Premiere will lose their LifeTime subscription unless they manually use ggieseke's DvrBars and get a .vhd file with the newest Tivo OS and make themselves a drive.

    Again, thank you ggieseke !!!!!

    Regards,
    Arnie
     
  8. Apr 28, 2020 #48 of 167
    asbaum

    asbaum New Member

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    My next project (now that I know that I can always make myself a bootable and updateable drive), is to connect both my old 320GB hard drive and the newly created 320GB hard drive to a computer's SATA ports and then boot off of a Linux DVD with GParted (a GTK front-end to GNU Parted) and see if I can copy the partition (if there is one) that contains all of my recorded shows to the new drive. I'll report back when life simmers down and I can get back to my office.
     
  9. Apr 28, 2020 #49 of 167
    jmbach

    jmbach der Neuerer

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    To copy a VHD with HDD Raw Copy Tool, you have to first mount the VHD in windows using the disk management snap-on and then use the tool to copy.
     
  10. May 1, 2020 #50 of 167
    terpfan1980

    terpfan1980 It's Just TV TCF Club

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    I was just coming back to follow-up and must admit that unfortunately I don't have knowledge of the version of the software that was on the drive that I received from Weaknees. The drive was installed, the unit booted up and then proceeded to download an update. I only had the option to continue through the guided setup and didn't see any option to see any other information about the drive or software version, etc.

    The drive did boot up, did complete the guided setup and proceeded to download an update. After downloading that update and completing it, the TiVo Premiere XL is working as expected. No more boot loop, completely online and able to show me Live TV (watching it now, from an over-the-air antenna that I was intending to possibly use it with).

    So, getting a new drive from Weaknees did solve the problem for me. I do still have the image that I downloaded and can attempt to use it to reimage the original 1 TB drive that was in the system. That drive is definitely old though. WD10EWS (or WD10EVVS) WD AV-GP. Greenpower Western Digital drive from Nov 2009. While that drive might work for a good while longer I feel better about using the newer drive if I wanted to get any real usage out of the device.
     
  11. May 1, 2020 #51 of 167
    terpfan1980

    terpfan1980 It's Just TV TCF Club

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    Just to confirm, now running 20.7.4.
     
  12. May 1, 2020 #52 of 167
    asbaum

    asbaum New Member

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    terpfan1980, I do know the version I had version 14.9.2 wasn't able to update. I'm guessing if you were to put that old drive back in that didn't update and then called Tivo support, they probably could tell you the version when it attempted to update and authenticated. As long as we can get some drive or VHD that is beyond the "outdated/broken OS" then it will update to the current version and we'll be good.

    jmbach, I followed your suggestion and mounted the VHD and although Windows wanted to format it and saw it as an unformatted drive, the HDD Raw Copy Tool did see the actual drive and could read it as 320GB (and the other backup.vhd turned out to be 1TB). Didn't run the tool but I'm guessing it would succeed at writing the vhd to the drive. When I get around to doing that I'll post back.

    ggieseke, I'm thinking Hamachi might be my issue on running DvrBars. When I get a chance I'll uninstall Hamachi and see if I can then run DvrBars. As I noted it was the only common program on all the different versions of Windows on all the different laptops and desktops, that all could not run DvrBars.

    Thank you all for weighing in.
     
  13. May 5, 2020 #53 of 167
    bachtune

    bachtune New Member

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    Sorry to jump in as a new member and ask for a favor, but I'm stuck in an infinite setup loop myself. Could I trouble someone for a clean HD image? I have a Tivo Premiere. It had been sitting stored for a bit and I guess I too am too far behind the updates. Frustrating. Thanks for your help. I'm also glad to know it's not just me!
     
  14. May 5, 2020 #54 of 167
    asbaum

    asbaum New Member

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    bachtune, I used this one:

    Link removed, sorry.

    It is for a 320GB and you should use ggieseke's DvrBars to burn it to a hard drive.

    Good luck,
    Arnie
     
    Last edited: May 5, 2020
  15. May 5, 2020 #55 of 167
    bachtune

    bachtune New Member

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    Thank you so, so much! I'll give it a try. And thanks to ggieseke for dvrbars. You all are life savers... or at least TiVo savers!

    Hope you are safe and well during this crazy time. And thanks again!
     
  16. May 18, 2020 #56 of 167
    rabman

    rabman New Member

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    Can you send me the image?
     
  17. May 19, 2020 #57 of 167
    alarson83

    alarson83 Member

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    West Des...
    I appear to be experiencing the same issue with a tivo i pulled out of storage. Could someone send me a link for the image for a TCD746320?
     
  18. May 20, 2020 #58 of 167
    ggieseke

    ggieseke Well-Known Member

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    Sent.
     
  19. May 22, 2020 #59 of 167
    alarson83

    alarson83 Member

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    West Des...
    Thanks again, this worked perfectly.
     
  20. Jun 9, 2020 #60 of 167
    Brushape

    Brushape New Member

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    My Tivo Premiere XL did the same thing. Stuck on the guide setup screen. Swapped hard drives-still stuck just at a different point. Between broken support links on the Tivo website and now this I'm wondering if it isn't time to try something else. I was a Replay TV guy for years. Even at the end Replay Tv support was better than Tivo's as of now.
     

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