HELP! Tivo Premiere stuck in guided setup loop?

Discussion in 'TiVo Upgrade Center' started by Darren Beck, Nov 10, 2019.

  1. gabrielstern

    gabrielstern Member

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    Aug 18, 2017

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    Yep that's it I just sent you a reply saying do 58 first to see if it will take you out of the loop if not then 59.
     
  2. gabrielstern

    gabrielstern Member

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    Aug 18, 2017
    Had that happen to me a few months ago but I got it into guided setup to update the software on my 4tb drive which is a back up. But it got stuck at the software update I had to trick the tivo by unplugging the Coaxle cable plugging an ethernet cable in and making sure moca was turned off. Then it went through guided setup without getting stuck.
     
  3. st_o_p

    st_o_p New Member

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    Sep 11, 2021
    Well - it doesn't appear that either code does any good.
    I tried 58 first - it got accepted but then the TiVo got stuck on "Installing update. Just a few minutes more" screen. I waited half an hour then rebooted and tried 59.
    59 got accepted too - but doesn't seem to make much difference. The TiVo is now stuck on "Almost there. Just a few minutes more" screen - slightly different message. It's been on it for about 20 min. I'll leave it there - but I have a feeling that when i check in 12 hours it will still be showing the same screen.

    So bottom line - I'm still stuck and cannot boot.
     
  4. ClearToLand

    ClearToLand Old !*#$% Tinkerer!

    1,289
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    Jul 9, 2001
    Central Jersey
    DISCLAIMER:
    To EVERYONE reading this, and NOT the OP specifically...
    • I've never owned a TiVo Premiere.
    • The information that I'm about to present is based on the daily readings of the TCF (TiVo Community Forum), by a 'SEVERAL decades old' experienced 'Old Tinkerer / Techie' for 'entertainment purposes' and is strictly my 'opinion' on the subject matter and not proven by any actual hands-on experience. ;)
    • IMHO, a DIY'er / Technical Tinkerer's BEST Friend is GOOGLE. Learn how to properly use GOOGLE and you won't have to depend on unknown strangers providing right OR wrong answers to your questions. :oops:
      Read the LINKs below the 'Demarcation Line' in:
      (I've been gathering data, creating FAQs and generally trying to help others by SHARING my knowledge for DECADES now. :cool: )
    • Proceed at your own discretion.
    • The TiVo Premiere was designed and produced YEARS ago, during simpler times, and while its hardware and software is doing its best to 'keep up', it is obviously out-dated and has lost most support from "TiVo Corp" (Non-Lifetime units that lapse in service CANNOT be renewed; Telephone support is no longer available). Cable, and even OTA, lineups keep getting bigger and bigger and older TiVo Units, unprepared for the growth, suffer.
      .
    • Based on the above, TiVo provides 12 days of Guide Data to ALL models of TiVo units via Daily updates. If your Premiere was allowed to COMPLETELY run out of Guide Data, it's going to struggle to repopulate its entire database (Full vs Incremental). One or two days at a time, it can handle. For twelve days it takes a LOT of processing.
      .
    • IMHO, I don't see the need for rebooting / repeating Guided Setup / running Kickstart codes. You need to disconnect the TiVo unit from the internet (unplug the wired ethernet cable OR unplug the wireless WiFi adapter) and let it 'process' what it has already downloaded for ~2-3 days. SEARCH the TCF Archives - you'll find the same answer.
    A new 'Disk Image' is a copy of a NEW HDD - all of YOUR details / shows / etc... will be gone.
    See previous answer. ;)
    It depends...

    Do you own another TiVo unit? If so, you can try to transfer your shows to that unit.

    If not, you can research the excellent, wonderful PyTiVo Desktop program created by TCF's own Moderator @Dan203 - Thanks Dan! :thumbsup: It's the simplest solution for 'non-Technical' users.

    Bottom Line: You need to more completely describe your TiVo unit's operation. If it never reaches a 'Ready State' then no, you won't be able to do anything. If you can access it from a PC over the network (you can SEARCH TCF for various methods: https, kmttg, PyTiVo, PyTiVo Desktop, etc...), then we can proceed down that avenue.

    Good Luck! :)
     
    st_o_p likes this.
  5. st_o_p

    st_o_p New Member

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    Sep 11, 2021

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    Thank you - I appreciate the details.
    Maybe that is exactly what is happening - TiVo is loading data. But how long can that go?? Can it go for days? I'm a bit perplexed what kind of processing can it be doing - even the weakest CPU can process 1000 channels by let's say 21 days by 48 half-hours in fairly trivial amount of time. Anyway - I'm just wondering how long I should wait before I give up. I think I gave it more than 24 hours last time.

    I honestly would prefer getting a new unit (and I do have other TiVos - I have Edge in the other room). The problem is I lose the cable-card pairing and all recordings - which makes that option pretty horrible. As for copying shows - I cannot bring the Premiere up so cannot copy anything out of it. But even if I did - the options are pretty abysmal. Cannot transfer anything copy protected - which is basically 90% of the content. It doesn't even make any sense - for example I have all episodes of Game of Thrones on that old machine - all recorded from HBO using the same service over the years - and half of them are copy protected and half are not. But basically losing the content is far more disastrous to me than losing the lifetime service.
     
  6. ClearToLand

    ClearToLand Old !*#$% Tinkerer!

    1,289
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    Jul 9, 2001
    Central Jersey
    But you didn't give me my gratuitous (i.e. *FREE*) 'AttaBoy / Like' after I spent a good hour or so typing all that in!?! :eek:

    How can I increase my 'status' with the 10K TCF posters if I can't reach ' "Like" Gold Status (500 "Likes") ' o_O ;)
    ~2-3 days, as I previously posted.
    I don't see where you tried https or kmttg or PyTiVo* and it failed - it sounds like you're already giving up. If you want to buy a new unit, go ahead. If you want to try to access your old shows, I gave you the 'tools'.

    Folks need to realize right of the bat that TiVo units are NOT storage devices! Your shows can 'disappear' at any time. The ONLY safe storage method is to offload the shows and store them on a NAS (*BEST*), External HDD, PC, etc...

    Personally, I feel that TiVo quality ended with the Roamios / Series 5. Reliability, 2½" HDDs, mandatory TE4 - it all went downhill since then, IMHO...

    Again, Good Luck! :)
     
    st_o_p likes this.
  7. st_o_p

    st_o_p New Member

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    Sep 11, 2021
    Allright - I gave you 2 likes to make up for it. :) Didn't know anybody cared about these...

    Yeah - from what I read none of those transfer anything with "Copyright" flag - and most of the stuff I have is like that.

    Anyway - appreciate all the info. I did unplug the network cable and will let the box churn for 2-3 days. Let's see what happens.
     
    kpeters59 likes this.
  8. gabrielstern

    gabrielstern Member

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    Aug 18, 2017
    You have to be very patient with the codes sometimes it can take 2 hrs.
     
  9. st_o_p

    st_o_p New Member

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    Sep 11, 2021
    So anyway - unplugging the network cable wasn't a good idea after all. Sometime overnight it did pop error message saying it cannot retrieve data. Which is what we wanted - but when I click Ok, Continue - the box simply froze and wouldn't respond to anything. Plugging the network cable back didn't change that. So now I have rebooted it again - I guess I will wait forever (several days) in the hopes it completes processing all the data.
     
  10. ggieseke

    ggieseke Well-Known Member

    6,134
    805
    May 30, 2008
    Image sent. If you use it you will lose everything (recordings, settings, etc). In addition you will also have to run Clear & Delete Everything after installing the image and letting the box update to "marry" the drive to the motherboard.

    In my experience any box will update to the latest version as long as it's running a version that came after the swap to Rovi guide data a few years ago. All my Premiere images are based on 20.7.4.RC42 or 20.7.4b.RC3 and people use them successfully almost daily.
     
    pl1 and kpeters59 like this.
  11. st_o_p

    st_o_p New Member

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    Sep 11, 2021
    Thank you for the image. I guess I won't use it after all - I am trying to preserve the recordings and cable card pairing. If I lose that - may as well switch to new TiVo. But do appreciate the assistance.
     
  12. gabrielstern

    gabrielstern Member

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    Aug 18, 2017
    It may be the hard drive. I assume it is the xl that came with a 1tb hard drive.

    If you use ggieseke image he sent you you will need to use dvr barz software any way so you may want to try first unplugging the 1tb green drive and using dvr barz to and selecting the full back up option.

    Replacing the green drive with a 1tb western digital purple drive. Then use the full restore option and see if that fixes the issue.

    If that does not fix the issue then you will have a new hard drive and then proceed with using the image ggieseke sent you.
     
  13. st_o_p

    st_o_p New Member

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    Sep 11, 2021
    Well - the advice on this thread was well-intentioned but counterproductive in the end.
    I did the disk repair (KS58) - let it complete; and I did the Repeat Guided Setup (KS59). The TiVo now goes through the guided setup then downloads - which completes successfully - but then it's goes to "Loading data" that it downloaded - and crashes with Error S03. At that point clicking Ok basically does nothing. Rebooting the TiVo just gets to the same point (after many hours and guided setup again).

    My other Tivo Edge can see the defective Premiere on the network - and can list its recorded shows but refuses to play them (says "Cannot play at this time"). So pretty much the old one is useless.

    And for the record - replacing the disk does nothing for me. I want the shows and cable card pairing on the old box, not the lifetime subscription. At this point looks like I'll have to replace it with a new Edge.
     
  14. jmbach

    jmbach der Neuerer

    3,255
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    Jan 1, 2009
    Something to try. Power all the TiVos down. Power up the premiere first and once it is up Power everything else up.

    Sent from my SM-G998U using Tapatalk
     
  15. gabrielstern

    gabrielstern Member

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    18
    Aug 18, 2017
    That's a huge amount of progress.

    So now try unplugging the tivo, and unplugging the ethernet cable then plug back in the tivo let it boot and go to the guided setup screen go through the steps for guided setup wait until the network settings screen comes up then plug back in network cable. And select ethernet cable and get dhcp automatically from the server. Then see if it completes sucessfully through the software update screen.

    Be patient.
    And do not get a tivo edge they are worse and run hydra.

    You will get it running

    Remember you can use dvr barz. To do a full backup and do a restore to a brand new 1tb hard drive if needed.

    At least you are at the same issue I had a few months ago now.

    Once you get it up and running though I recomend downloading tivo py.

    So you can back up your recordings into a computer it will work with a tivo edge also.

    But you need at least one dvr running te3 like your premier to be able to do a restore as you cannot transfer back from a computer to any dvrs running hydra like a tivo edge.

    To summarize what I am saying is if you replace your premier with another edge.

    You will be even more frustrated than you are right now. If something goes wrong.

    Once you get your premier running.

    And back everything up

    You would be better off ordering a refurbished non vox bolt plus from weakneez or a refurbished romio with a 3tb drive.

    As the software is built into the motherboard not the hard drive.
     
  16. gabrielstern

    gabrielstern Member

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    Aug 18, 2017

    You will get it through guided setup eventually.

    I do not know if you are still on the factory hard drive or if you used dvr barz to do a full back up and restore to another 1tb drive.

    But as for the cable card pairings they shouldn't become unpaired under either of those circumstances.
     
  17. gabrielstern

    gabrielstern Member

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    18
    Aug 18, 2017

    It may be your hard drive.

    If it is still stuck

    If that's the case you need to order a new 1tb hard drive for your XLR.

    And purchase a wd 1tb purple drive remove the factory drive plug into your computer use dvr barz do a full backup.

    Which will back up everything including all shows and settings including cable card pairings.

    Then do a full restore to the new 1 tb drive.

    Then plug the new drive into you tivo.

    It is not useless if done correctly.

    As that's what the purpose of the dvr barz software is for.
     
  18. st_o_p

    st_o_p New Member

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    1
    Sep 11, 2021
    Thx for the suggestions. I will try some.

    I will try unplugging the network cable - but I doubt it would do anything - as it connect fine to download what it needs. And it's not the HDD - yes, it's the original one. From what I read - the database has gotten corrupt/defective (to the best of my understanding), not the HDD hardware.

    Also will try to restart my Edge to see if it will agree to play content from the Premiere - though I doubt that will do much as the problem seems to be on the Premiere side, not on the Edge.

    Not looking to buy new HDD as (1.) if that doesn't fix things - it's money and time down the drain, (2.) from what I read installing new HDD unpairs your cable card - which will cost me $5/month for new cable card - and I absolutely don't want that, and (3.) not sure about the py thing - all other related software (KMTTG etc) refuses to copy anything with copyright protection flag - which is most everything I have - so these copy programs don't do anything for me.
    My best hope is to get the Premiere up and running with its current hardware. The 2nd best hope is to get it to a point where the other TiVo will play content from it - even though the Premiere itself is not operational.
     
  19. gabrielstern

    gabrielstern Member

    278
    18
    Aug 18, 2017

    Another thing to try is to go to the tivo py forum download the software to your computer since you mentioned that your edge is seeing the tivo premier on your network.

    Then see if you can transfer the recordings out of your premier and back them up to your computer. To do that test to see if that works you just need to leave your premier on the guided setup welcome screen. With the ethernet cable plugged in.

    If that works your recordings will be backed up and tivo py also defragments the recording files.

    Then you can just order a new hard drive and use dvr barz software and do a full restore using the image ggieseke sent you.

    And just re pair your cable card and rego through your settings.
     
  20. ClearToLand

    ClearToLand Old !*#$% Tinkerer!

    1,289
    216
    Jul 9, 2001
    Central Jersey
    The advice given was accurate.
    If you re-read Post #244 above, you have an older TiVo Unit that you're forcing to rebuild an entire database. If you learn how to use GOOGLE (for "TiVo Premiere Error S03") you'll find that this is a common complaint. You'll also find the answer, which is NOT buying a new Edge. :rolleyes: :(

    I'm not here to argue with someone about how to fix their broken TiVo. Volunteers attempt to give others the best advice they have based on their experience. Take it or leave it.

    Good Luck! :)
     

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